Question 1

A company's CEO is assembling a top-management team. By selecting members who possess different expertise, skills, knowledge, and experience, the CEO is promoting

Accepted Answer

A) diversity. 
B) individualism. 
C) groupthink. 
D) social loafing. 
E) division of labor. 
A) diversity. 
B) individualism. 
C) groupthink. 
D) social loafing. 
E) division of labor.

Question 2

Top management at a company organizes the employees into departments focusing on functions such as sales, product development, and customer service. These departments represent ________ groups.

Accepted Answer

A) friendship 
B) control 
C) command 
D) interest 
E) advocacy 
A) friendship 
B) control 
C) command 
D) interest 
E) advocacy

Question 3

In comparing the characteristics of teams and groups, it can be said that

Accepted Answer

A) all groups are considered to also be teams. 
B) teams have no restrictions on the number of members in them, unlike groups. 
C) the intensity with which members work together is always higher in a team than in a group. 
D) groups are more formal and teams are more informal. 
E) groups have an overriding common goal while teams do not. 
A) all groups are considered to also be teams. 
B) teams have no restrictions on the number of members in them, unlike groups. 
C) the intensity with which members work together is always higher in a team than in a group. 
D) groups are more formal and teams are more informal. 
E) groups have an overriding common goal while teams do not.

Question 4

The higher the cohesiveness of a group, the higher the ________ in the group.

Accepted Answer

A) level of deviance 
B) degree of social loafing 
C) level of participation 
D) level of conformity 
E) emphasis on individual goals 
A) level of deviance 
B) degree of social loafing 
C) level of participation 
D) level of conformity 
E) emphasis on individual goals

Question 5

________ refers to how much influence the work of one group member may have on the work of another.

Accepted Answer

A) Reciprocity 
B) Division of labor 
C) Social loafing 
D) Task interdependence 
E) Pooling 
A) Reciprocity 
B) Division of labor 
C) Social loafing 
D) Task interdependence 
E) Pooling

Question 6

What are the three reasons group members conform to norms?

Accepted Answer

Group members conform to norms for three

Question 7

Differentiate between the two types of informal groups and explain why each might be formed. Provide an example of each.

Accepted Answer

The two types of informal groups are fri

Question 8

Identify the factors that influence group cohesiveness. Describe how a manager could maintain cohesiveness at an optimal level for each of the factors.

Accepted Answer

Four factors contribute to the level of

Question 9

Deviance signals that a group did not respond when a member violated group norms.

Accepted Answer

A) True 
 B)False

Question 10

To enhance both individual and group performance, Klaus uses the ________ process by encouraging Jackie to take the initiative to accept additional responsibilities and expand her existing focus.

Accepted Answer

A) role-taking 
B) role-engulfment 
C) role-making 
D) role-playing 
E) groupthink 
A) role-taking 
B) role-engulfment 
C) role-making 
D) role-playing 
E) groupthink

Question 11

________ are task forces that are relatively permanent.

Accepted Answer

A) Interest groups 
B) Informal groups 
C) Standing committees 
D) Virtual groups 
E) Self-managed teams 
A) Interest groups 
B) Informal groups 
C) Standing committees 
D) Virtual groups 
E) Self-managed teams

Question 12

Managers can increase group cohesiveness by

Accepted Answer

A) making the group size very large. 
B) effectively managing diversity within groups. 
C) eliminating competition among groups. 
D) focusing on group goals rather than on organizational goals. 
E) ensuring groups face sufficient obstacles, so goals require effort by all members. 
A) making the group size very large. 
B) effectively managing diversity within groups. 
C) eliminating competition among groups. 
D) focusing on group goals rather than on organizational goals. 
E) ensuring groups face sufficient obstacles, so goals require effort by all members.

Question 13

Discuss diversity from the point of view of a large organization's CEO. Why is it an important factor when assembling your top-management team?

Accepted Answer

In forming their top-management teams, C

Question 14

Managers at Worldwide Auto establish a group, or a(n)________ team, comprised of engineers from Germany, Japan, and the United States for the design and manufacture of a new vehicle.

Accepted Answer

A) cross-cultural 
B) informal 
C) cross-functional 
D) advocacy 
E) interest 
A) cross-cultural 
B) informal 
C) cross-functional 
D) advocacy 
E) interest

Question 15

In order to take advantage of the potential for synergy, managers should

Accepted Answer

A) create groups where the members have the same personality traits. 
B) be strongly directive with the group. 
C) build groups with members possessing complementary skills and knowledge. 
D) discourage group members from providing each other feedback. 
E) reward individual performances instead of the group as a whole. 
A) create groups where the members have the same personality traits. 
B) be strongly directive with the group. 
C) build groups with members possessing complementary skills and knowledge. 
D) discourage group members from providing each other feedback. 
E) reward individual performances instead of the group as a whole.

Question 16

Discuss the advantages of using teams for innovation. What is the role of managers in promoting innovation?

Accepted Answer

Using teams to innovate has advantages.

Question 17

All groups are teams, but not all teams are groups.

Accepted Answer

A) True 
 B)False

Question 18

A team member is more likely to engage in social loafing when

Accepted Answer

A) the group is excessively large. 
B) individual contributions to a group are identifiable. 
C) valuable contributions of individual members are emphasized. 
D) rewards are linked to individual performance. 
E) the group size is at an appropriate level. 
A) the group is excessively large. 
B) individual contributions to a group are identifiable. 
C) valuable contributions of individual members are emphasized. 
D) rewards are linked to individual performance. 
E) the group size is at an appropriate level.

Question 19

A small group of employees from the marketing department of an organization get together for lunch every Friday so they can discuss various personal and professional topics. This is an example of a(n)

Accepted Answer

A) control group. 
B) virtual team. 
C) informal group. 
D) command group. 
E) self-managed work team. 
A) control group. 
B) virtual team. 
C) informal group. 
D) command group. 
E) self-managed work team.

Question 20

________ is when groups experience conflict within the group.

Accepted Answer

A) Intragroup conflict 
B) Intergroup conflict 
C) Group cohesiveness 
D) Group deviation 
E) Groupthink 
A) Intragroup conflict 
B) Intergroup conflict 
C) Group cohesiveness 
D) Group deviation 
E) Groupthink

A company's CEO is assembling a top-management team. By selecting members who possess different expertise, skills, knowledge, and experience, the CEO is promoting

Top management at a company organizes the employees into departments focusing on functions such as sales, product development, and customer service. These departments represent ________ groups.

In comparing the characteristics of teams and groups, it can be said that

The higher the cohesiveness of a group, the higher the ________ in the group.

________ refers to how much influence the work of one group member may have on the work of another.

What are the three reasons group members conform to norms?

Differentiate between the two types of informal groups and explain why each might be formed. Provide an example of each.

Identify the factors that influence group cohesiveness. Describe how a manager could maintain cohesiveness at an optimal level for each of the factors.

Deviance signals that a group did not respond when a member violated group norms.

To enhance both individual and group performance, Klaus uses the ________ process by encouraging Jackie to take the initiative to accept additional responsibilities and expand her existing focus.

________ are task forces that are relatively permanent.

Managers can increase group cohesiveness by

Discuss diversity from the point of view of a large organization's CEO. Why is it an important factor when assembling your top-management team?

Managers at Worldwide Auto establish a group, or a(n)________ team, comprised of engineers from Germany, Japan, and the United States for the design and manufacture of a new vehicle.

In order to take advantage of the potential for synergy, managers should

Discuss the advantages of using teams for innovation. What is the role of managers in promoting innovation?

All groups are teams, but not all teams are groups.

A team member is more likely to engage in social loafing when

A small group of employees from the marketing department of an organization get together for lunch every Friday so they can discuss various personal and professional topics. This is an example of a(n)

________ is when groups experience conflict within the group.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 15: Effective Groups and Teams

A company's CEO is assembling a top-management team. By selecting members who possess different expertise, skills, knowledge, and experience, the CEO is promoting

Top management at a company organizes the employees into departments focusing on functions such as sales, product development, and customer service. These departments represent ________ groups.

In comparing the characteristics of teams and groups, it can be said that

The higher the cohesiveness of a group, the higher the ________ in the group.

________ refers to how much influence the work of one group member may have on the work of another.

What are the three reasons group members conform to norms?

Differentiate between the two types of informal groups and explain why each might be formed. Provide an example of each.

Identify the factors that influence group cohesiveness. Describe how a manager could maintain cohesiveness at an optimal level for each of the factors.

Deviance signals that a group did not respond when a member violated group norms.

To enhance both individual and group performance, Klaus uses the ________ process by encouraging Jackie to take the initiative to accept additional responsibilities and expand her existing focus.

________ are task forces that are relatively permanent.

Managers can increase group cohesiveness by

Discuss diversity from the point of view of a large organization's CEO. Why is it an important factor when assembling your top-management team?

Managers at Worldwide Auto establish a group, or a(n)________ team, comprised of engineers from Germany, Japan, and the United States for the design and manufacture of a new vehicle.

In order to take advantage of the potential for synergy, managers should

Discuss the advantages of using teams for innovation. What is the role of managers in promoting innovation?

All groups are teams, but not all teams are groups.

A team member is more likely to engage in social loafing when

A small group of employees from the marketing department of an organization get together for lunch every Friday so they can discuss various personal and professional topics. This is an example of a(n)

________ is when groups experience conflict within the group.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters