Question 1

________ are shared guidelines or rules of behavior that can be used to help a group perform at a high level and meet its goals.

Accepted Answer

A) Group deviances 
B) Reciprocal tasks 
C) Group norms 
D) Divisions of labor 
E) Group roles 
A) Group deviances 
B) Reciprocal tasks 
C) Group norms 
D) Divisions of labor 
E) Group roles

Question 2

Define the five stages of group development and provide an example of what might happen to the group dynamics during each stage.

Accepted Answer

In the first stage, forming, members try

Question 3

At the weekly meetings, Janelle, the project manager, is expected to update all members on the status of project milestones and highlight any issues or risks. In this example, Janelle is expected to conform to her

Accepted Answer

A) behavioral traits. 
B) group role. 
C) individual goals. 
D) gender stereotype. 
E) task interdependencies. 
A) behavioral traits. 
B) group role. 
C) individual goals. 
D) gender stereotype. 
E) task interdependencies.

Question 4

During which stage of group development does group camaraderie begin to emerge?

Accepted Answer

A) forming 
B) adjourning 
C) performing 
D) storming 
E) norming 
A) forming 
B) adjourning 
C) performing 
D) storming 
E) norming

Question 5

When assembling a group, what should a manager do regarding resources?

Accepted Answer

A) Assign resources with opposing approaches and disparate knowledge to minimize synergy. 
B) Minimize resources so that each member has the opportunity to take on multiple roles. 
C) Assign an abundance of resources to ensure easy achievement of goals. 
D) Focus on homogeneous resources to avoid conflicts. 
E) Assign only the level of resource necessary to achieve goals and allow work to be effectively split across members. 
A) Assign resources with opposing approaches and disparate knowledge to minimize synergy. 
B) Minimize resources so that each member has the opportunity to take on multiple roles. 
C) Assign an abundance of resources to ensure easy achievement of goals. 
D) Focus on homogeneous resources to avoid conflicts. 
E) Assign only the level of resource necessary to achieve goals and allow work to be effectively split across members.

Question 6

________ exists when group members make separate, independent contributions to group performance.

Accepted Answer

A) Sequential task interdependence 
B) Total task dependence 
C) Reciprocal task dependence 
D) Simultaneous task interdependence 
E) Pooled task interdependence 
A) Sequential task interdependence 
B) Total task dependence 
C) Reciprocal task dependence 
D) Simultaneous task interdependence 
E) Pooled task interdependence

Question 7

Lilly is a member of a new product design team. The team leader proposed a process that would get quick results, but Lilly was concerned quality would suffer. Due to ________, Lilly did not voice her concern as she did not want to appear unsupportive of the team.

Accepted Answer

A) group deviance 
B) synergy 
C) social loafing 
D) groupthink 
E) division of labor 
A) group deviance 
B) synergy 
C) social loafing 
D) groupthink 
E) division of labor

Question 8

For a self-managed team to be most effective, a manager must

Accepted Answer

A) try to anticipate and solve problems for the team before they arise. 
B) provide close supervision for all the team activities. 
C) choose members for the team solely on the basis of their educational qualifications. 
D) provide training in the required fields to all the team members. 
E) give team members limited autonomy and responsibility for their tasks. 
A) try to anticipate and solve problems for the team before they arise. 
B) provide close supervision for all the team activities. 
C) choose members for the team solely on the basis of their educational qualifications. 
D) provide training in the required fields to all the team members. 
E) give team members limited autonomy and responsibility for their tasks.

Question 9

A task force submits its final report on the project that they had been working on before members are reassigned to new priorities. At which stage is the group operating?

Accepted Answer

A) forming 
B) storming 
C) adjourning 
D) norming 
E) performing 
A) forming 
B) storming 
C) adjourning 
D) norming 
E) performing

Question 10

What are self-managed teams? Detail the roles of a manager in ensuring that self-managed teams are effective.

Accepted Answer

A group of employees who supervise their

Question 11

What challenge might a manager face if choosing a smaller group size to accomplish a project?

Accepted Answer

A) It is more difficult to motivate the members of smaller groups. 
B) Managers need to invest more personal time in facilitating interaction within smaller groups. 
C) Developing specialized expertise can be more difficult with smaller groups. 
D) Information sharing is more limited within smaller groups. 
E) Smaller groups cannot be empowered to self-manage. 
A) It is more difficult to motivate the members of smaller groups. 
B) Managers need to invest more personal time in facilitating interaction within smaller groups. 
C) Developing specialized expertise can be more difficult with smaller groups. 
D) Information sharing is more limited within smaller groups. 
E) Smaller groups cannot be empowered to self-manage.

Question 12

Sometimes managers form a(n)________ group because they want to focus on achieving personal goals.

Accepted Answer

A) interest 
B) informal 
C) friendship 
D) self-managed 
E) command 
A) interest 
B) informal 
C) friendship 
D) self-managed 
E) command

Question 13

When group members are reciprocally interdependent, managers are advised to create smaller groups.

Accepted Answer

A) True 
 B)False

Question 14

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached. This arrangement is known as a

Accepted Answer

A) virtual norm. 
B) group norm. 
C) virtual role. 
D) group role. 
E) deviance rule. 
A) virtual norm. 
B) group norm. 
C) virtual role. 
D) group role. 
E) deviance rule.

Question 15

Define synergy and discuss what you can do as a manager to enhance synergy in a group.

Accepted Answer

Synergy refers to performance gains that

Question 16

________ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone.

Accepted Answer

A) Synergy 
B) Conformity 
C) Cohesiveness 
D) Social loafing 
E) Deviance 
A) Synergy 
B) Conformity 
C) Cohesiveness 
D) Social loafing 
E) Deviance

Question 17

ABC Manufacturing has locations in the United States, Mexico, and China. To address a complex quality issue impacting all locations, the CEO should form a(n)________ team to most efficiently leverage the expertise of quality control managers from each site.

Accepted Answer

A) virtual 
B) pooled interdependent 
C) informal 
D) self-managed 
E) interest 
A) virtual 
B) pooled interdependent 
C) informal 
D) self-managed 
E) interest

Question 18

________ task interdependence exists when group members must perform specific tasks in a prescriptive order.

Accepted Answer

A) Sequential 
B) Partial 
C) Pooled 
D) Reciprocal 
E) Uniform 
A) Sequential 
B) Partial 
C) Pooled 
D) Reciprocal 
E) Uniform

Question 19

Environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. The members constitute a(n)________ group.

Accepted Answer

A) virtual 
B) formal 
C) command 
D) interest 
E) friendship 
A) virtual 
B) formal 
C) command 
D) interest 
E) friendship

Question 20

During a leadership workshop, employees are divided into groups to role play and discuss lessons learned. Based on the high energy and unique perspectives provided by Group A during the last read-out, attendees are now favoring joining Group A. Group A possesses

Accepted Answer

A) cohesiveness. 
B) deviation. 
C) intragroup conflict. 
D) intergroup conflict. 
E) conformity. 
A) cohesiveness. 
B) deviation. 
C) intragroup conflict. 
D) intergroup conflict. 
E) conformity.

________ are shared guidelines or rules of behavior that can be used to help a group perform at a high level and meet its goals.

Define the five stages of group development and provide an example of what might happen to the group dynamics during each stage.

At the weekly meetings, Janelle, the project manager, is expected to update all members on the status of project milestones and highlight any issues or risks. In this example, Janelle is expected to conform to her

During which stage of group development does group camaraderie begin to emerge?

When assembling a group, what should a manager do regarding resources?

________ exists when group members make separate, independent contributions to group performance.

Lilly is a member of a new product design team. The team leader proposed a process that would get quick results, but Lilly was concerned quality would suffer. Due to ________, Lilly did not voice her concern as she did not want to appear unsupportive of the team.

For a self-managed team to be most effective, a manager must

A task force submits its final report on the project that they had been working on before members are reassigned to new priorities. At which stage is the group operating?

What are self-managed teams? Detail the roles of a manager in ensuring that self-managed teams are effective.

What challenge might a manager face if choosing a smaller group size to accomplish a project?

Sometimes managers form a(n)________ group because they want to focus on achieving personal goals.

When group members are reciprocally interdependent, managers are advised to create smaller groups.

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached. This arrangement is known as a

Define synergy and discuss what you can do as a manager to enhance synergy in a group.

________ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone.

ABC Manufacturing has locations in the United States, Mexico, and China. To address a complex quality issue impacting all locations, the CEO should form a(n)________ team to most efficiently leverage the expertise of quality control managers from each site.

________ task interdependence exists when group members must perform specific tasks in a prescriptive order.

Environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. The members constitute a(n)________ group.

During a leadership workshop, employees are divided into groups to role play and discuss lessons learned. Based on the high energy and unique perspectives provided by Group A during the last read-out, attendees are now favoring joining Group A. Group A possesses

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

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Exam 15: Effective Groups and Teams

________ are shared guidelines or rules of behavior that can be used to help a group perform at a high level and meet its goals.

Define the five stages of group development and provide an example of what might happen to the group dynamics during each stage.

At the weekly meetings, Janelle, the project manager, is expected to update all members on the status of project milestones and highlight any issues or risks. In this example, Janelle is expected to conform to her

During which stage of group development does group camaraderie begin to emerge?

When assembling a group, what should a manager do regarding resources?

________ exists when group members make separate, independent contributions to group performance.

Lilly is a member of a new product design team. The team leader proposed a process that would get quick results, but Lilly was concerned quality would suffer. Due to ________, Lilly did not voice her concern as she did not want to appear unsupportive of the team.

For a self-managed team to be most effective, a manager must

A task force submits its final report on the project that they had been working on before members are reassigned to new priorities. At which stage is the group operating?

What are self-managed teams? Detail the roles of a manager in ensuring that self-managed teams are effective.

What challenge might a manager face if choosing a smaller group size to accomplish a project?

Sometimes managers form a(n)________ group because they want to focus on achieving personal goals.

When group members are reciprocally interdependent, managers are advised to create smaller groups.

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached. This arrangement is known as a

Define synergy and discuss what you can do as a manager to enhance synergy in a group.

________ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone.

ABC Manufacturing has locations in the United States, Mexico, and China. To address a complex quality issue impacting all locations, the CEO should form a(n)________ team to most efficiently leverage the expertise of quality control managers from each site.

________ task interdependence exists when group members must perform specific tasks in a prescriptive order.

Environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. The members constitute a(n)________ group.

During a leadership workshop, employees are divided into groups to role play and discuss lessons learned. Based on the high energy and unique perspectives provided by Group A during the last read-out, attendees are now favoring joining Group A. Group A possesses

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters