Question 1

________is defined as anything that causes a certain behavior to be repeated or inhibited.

Accepted Answer

The answer of ________is defined as anything that causes a...

Question 2

Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?

Accepted Answer

A)  E -> P expectancy 
B)  O -> V expectancy 
C)  P -> O expectancy 
D)  E -> V expectancy 
E)  None of these 
A)  E -> P expectancy 
B)  O -> V expectancy 
C)  P -> O expectancy 
D)  E -> V expectancy 
E)  None of these

Question 3

________involves whether putting effort into a task will lead to high performance.

Accepted Answer

The answer of ________involves whether putting effort into a task...

Question 4

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Accepted Answer

A)  Safety needs 
B)  Compensation needs 
C)  Physiological needs 
D)  Esteem needs 
E)  Self-actualization needs 
A)  Safety needs 
B)  Compensation needs 
C)  Physiological needs 
D)  Esteem needs 
E)  Self-actualization needs

Question 6

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 7

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?

Accepted Answer

A)  Pay for performance 
B)  Lifestyle award 
C)  Employee stock ownership plan 
D)  Flexible work schedule 
E)  Team-based compensation 
A)  Pay for performance 
B)  Lifestyle award 
C)  Employee stock ownership plan 
D)  Flexible work schedule 
E)  Team-based compensation

Question 8

________involves whether successful performance will lead to the desired outcome.

Accepted Answer

The answer of ________involves whether successful performance will lead to...

Question 9

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:

Accepted Answer

A)  extinction. 
B)  negative reinforcement. 
C)  avoidance learning. 
D)  positive reinforcement. 
E)  none of these. 
A)  extinction. 
B)  negative reinforcement. 
C)  avoidance learning. 
D)  positive reinforcement. 
E)  none of these.

Question 10

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

Accepted Answer

A)  Physiological 
B)  Safety 
C)  Belongingness 
D)  Esteem 
E)  Self-actualization 
A)  Physiological 
B)  Safety 
C)  Belongingness 
D)  Esteem 
E)  Self-actualization

Question 11

________is the imposition of unpleasant outcomes on an employee.

Accepted Answer

A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  Avoiding punishment 
A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  Avoiding punishment

Question 12

________systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Accepted Answer

A)  Job simplification 
B)  Job rotation 
C)  Job enlargement 
D)  Job enrichment 
E)  None of these 
A)  Job simplification 
B)  Job rotation 
C)  Job enlargement 
D)  Job enrichment 
E)  None of these

Question 13

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Accepted Answer

A)  vicarious learning. 
B)  self-efficacy. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning. 
A)  vicarious learning. 
B)  self-efficacy. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning.

Question 14

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?

Accepted Answer

A)  Empowerment 
B)  Extinction 
C)  Punishment 
D)  Avoidance learning 
E)  Positive reinforcement 
A)  Empowerment 
B)  Extinction 
C)  Punishment 
D)  Avoidance learning 
E)  Positive reinforcement

Question 15

According to Herzberg,________ is an example of a hygiene factor.

Accepted Answer

A)  achievement 
B)  recognition 
C)  pay 
D)  responsibility 
E)  opportunity for growth 
A)  achievement 
B)  recognition 
C)  pay 
D)  responsibility 
E)  opportunity for growth

Question 16

________rewards are given by another person, typically a manager, and include promotions and pay increases.

Accepted Answer

The answer of ________rewards are given by another person, typically...

Question 17

________incorporates high-level motivators into the work, including job responsibility, recognition, and opportunities for growth, learning, and achievement.

Accepted Answer

The answer of ________incorporates high-level motivators into the work, including...

Question 18

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

Accepted Answer

A)  power factors. 
B)  leadership factors. 
C)  hygiene factors. 
D)  extrinsic rewards. 
E)  intrinsic rewards. 
A)  power factors. 
B)  leadership factors. 
C)  hygiene factors. 
D)  extrinsic rewards. 
E)  intrinsic rewards.

Question 19

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?

Accepted Answer

A)  Some of her employees are lazy. 
B)  Some of her employees are low in growth-need strength. 
C)  Some of her employees have a low need for power. 
D)  All of her employees have high growth-needs. 
E)  Some of her employees have low affiliation needs. 
A)  Some of her employees are lazy. 
B)  Some of her employees are low in growth-need strength. 
C)  Some of her employees have a low need for power. 
D)  All of her employees have high growth-needs. 
E)  Some of her employees have low affiliation needs.

Question 20

Briefly describe Maslow's hierarchy of needs theory.

Accepted Answer

Maslow's theory is a content theory that

________is defined as anything that causes a certain behavior to be repeated or inhibited.

Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?

________involves whether putting effort into a task will lead to high performance.

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?

________involves whether successful performance will lead to the desired outcome.

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

________is the imposition of unpleasant outcomes on an employee.

________systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

According to Herzberg,________ is an example of a hygiene factor.

________rewards are given by another person, typically a manager, and include promotions and pay increases.

________incorporates high-level motivators into the work, including job responsibility, recognition, and opportunities for growth, learning, and achievement.

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?

Briefly describe Maslow's hierarchy of needs theory.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

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Exam 12: Motivating Employees

________is defined as anything that causes a certain behavior to be repeated or inhibited.

Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?

________involves whether putting effort into a task will lead to high performance.

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?

________involves whether successful performance will lead to the desired outcome.

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

________is the imposition of unpleasant outcomes on an employee.

________systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

According to Herzberg,________ is an example of a hygiene factor.

________rewards are given by another person, typically a manager, and include promotions and pay increases.

________incorporates high-level motivators into the work, including job responsibility, recognition, and opportunities for growth, learning, and achievement.

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?

Briefly describe Maslow's hierarchy of needs theory.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters