Question 1

________is the extent to which doing the job provides information back to the employee about his or her performance.

Accepted Answer

A)  Feedback 
B)  Assessment 
C)  Evaluation 
D)  Satisfaction 
E)  Fulfillment 
A)  Feedback 
B)  Assessment 
C)  Evaluation 
D)  Satisfaction 
E)  Fulfillment

Question 2

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

Accepted Answer

A) True 
 B)False

Question 3

The assumption that positively reinforced behavior tends to be repeated is the basis for the ________.

Accepted Answer

The answer of The assumption that positively reinforced behavior tends...

Question 4

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

Accepted Answer

A) True 
 B)False

Question 5

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

Accepted Answer

A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs 
A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs

Question 6

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Accepted Answer

A)  Increase the level of hygiene factors 
B)  Increase the level of motivators 
C)  Decrease the level of motivators 
D)  Decrease the level of hygiene factors 
E)  None of these 
A)  Increase the level of hygiene factors 
B)  Increase the level of motivators 
C)  Decrease the level of motivators 
D)  Decrease the level of hygiene factors 
E)  None of these

Question 7

Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.

Accepted Answer

A) True 
 B)False

Question 8

________theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

Accepted Answer

The answer of ________theory focuses on an individual's perceptions of...

Question 9

List the four content theories discussed in your text.

Accepted Answer

The four content theories are

Question 10

Scenario - Donovan Zorn

Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-The hygiene factors, or dissatifiers, that Donovan can influence include all of the following EXCEPT:

Accepted Answer

A)  salary and wages. 
B)  supervision relationships. 
C)  working conditions. 
D)  company policies. 
E)  the work itself. 
A)  salary and wages. 
B)  supervision relationships. 
C)  working conditions. 
D)  company policies. 
E)  the work itself.

Question 11

Two ways to classify rewards are extrinsic and monetary.

Accepted Answer

A) True 
 B)False

Question 12

The delegation of power and authority to subordinates is referred to as:

Accepted Answer

A)  need for power. 
B)  need for achievement. 
C)  empowerment. 
D)  passing the buck. 
E)  need of affiliation. 
A)  need for power. 
B)  need for achievement. 
C)  empowerment. 
D)  passing the buck. 
E)  need of affiliation.

Question 13

________theories explain how workers select behavioral actions to meet their needs and determine whether their choices were successful.

Accepted Answer

The answer of ________theories explain how workers select behavioral actions...

Question 14

An________ is an example of an intrinsic reward.

Accepted Answer

A)  employee's feelings of self-worth 
B)  pat on the back from your boss 
C)  pay raise 
D)  promotion 
E)  bonus 
A)  employee's feelings of self-worth 
B)  pat on the back from your boss 
C)  pay raise 
D)  promotion 
E)  bonus

Question 15

Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.

Accepted Answer

A) True 
 B)False

Question 16

The satisfaction received in the process of performing an action is also known as an________ .

Accepted Answer

The answer of The satisfaction received in the process of...

Question 17

Which motivation theory proposes that needs must be satisfied in sequence?

Accepted Answer

A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Social learning theory 
A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Social learning theory

Question 18

________describe the most basic human physical needs, including food, water and oxygen.

Accepted Answer

A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs 
A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs

Question 19

Punishment increases the likelihood that behavior will be repeated.

Accepted Answer

A) True 
 B)False

Question 20

List the four types of reinforcement.

Accepted Answer

The four types of reinforcemen

________is the extent to which doing the job provides information back to the employee about his or her performance.

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

The assumption that positively reinforced behavior tends to be repeated is the basis for the ________.

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.

________theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

List the four content theories discussed in your text.

Two ways to classify rewards are extrinsic and monetary.

The delegation of power and authority to subordinates is referred to as:

________theories explain how workers select behavioral actions to meet their needs and determine whether their choices were successful.

An________ is an example of an intrinsic reward.

Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.

The satisfaction received in the process of performing an action is also known as an________ .

Which motivation theory proposes that needs must be satisfied in sequence?

________describe the most basic human physical needs, including food, water and oxygen.

Punishment increases the likelihood that behavior will be repeated.

List the four types of reinforcement.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 12: Motivating Employees

________is the extent to which doing the job provides information back to the employee about his or her performance.

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

The assumption that positively reinforced behavior tends to be repeated is the basis for the ________.

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.

________theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

List the four content theories discussed in your text.

Two ways to classify rewards are extrinsic and monetary.

The delegation of power and authority to subordinates is referred to as:

________theories explain how workers select behavioral actions to meet their needs and determine whether their choices were successful.

An________ is an example of an intrinsic reward.

Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.

The satisfaction received in the process of performing an action is also known as an________ .

Which motivation theory proposes that needs must be satisfied in sequence?

________describe the most basic human physical needs, including food, water and oxygen.

Punishment increases the likelihood that behavior will be repeated.

List the four types of reinforcement.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters