Question 1

_______is necessary for communication to be considered two-way.

Accepted Answer

A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit 
A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit C

Question 2

When a group of workers have routine tasks to perform, a _______communication structure allows more time for the task to be completed.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  gossip 
E)  team 
A)  linear 
B)  centralized 
C)  decentralized 
D)  gossip 
E)  team B

Question 3

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

Centralized network is a team communication structure in which team members communicate through a single individual to solve problems or make decisions. In a decentralized network, the communication structure allows team members to communicate freely with one another and arrive at decisions together.

Question 4

To be effective communicators, managers should:

Accepted Answer

A)  focus primarily on enhancing downward communication in the organization. 
B)  enhance lateral communication opportunities by encouraging teams. 
C)  limit use of communication technology. 
D)  strictly push for face-to-face communication. 
E)  encourage the use of multiple channels of communication. 
A)  focus primarily on enhancing downward communication in the organization. 
B)  enhance lateral communication opportunities by encouraging teams. 
C)  limit use of communication technology. 
D)  strictly push for face-to-face communication. 
E)  encourage the use of multiple channels of communication.

Question 5

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 6

The_______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The_______ is an informal, person-to-person communication network...

Question 7

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

Accepted Answer

A) True 
 B)False

Question 8

_______messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

The answer of _______messages are typically ambiguous, concern novel events,...

Question 9

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Accepted Answer

A) True 
 B)False

Question 10

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes

Question 11

_______refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination 
A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination

Question 12

_______refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Accepted Answer

A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure 
A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure

Question 13

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Accepted Answer

A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication. 
A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication.

Question 14

Most executives now believe that important information flows from the:

Accepted Answer

A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external. 
A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external.

Question 15

Scenario - Amy Holmes

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

Accepted Answer

A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness. 
A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness.

Question 16

Characteristics of a good listener are someone who:

Accepted Answer

A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue. 
A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue.

Question 17

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication. 
A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication.

Question 18

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Accepted Answer

A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing your point and get to it. 
E)  writing clearly rather than impressively. 
A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing your point and get to it. 
E)  writing clearly rather than impressively.

Question 19

_______channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 20

_______refers to the messages and information sent from top management down to subordinates.

Accepted Answer

Downward c

_______is necessary for communication to be considered two-way.

When a group of workers have routine tasks to perform, a _______communication structure allows more time for the task to be completed.

Describe the difference between centralized networks and decentralized networks.

To be effective communicators, managers should:

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

The_______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

_______messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Describe the three categories of horizontal communication.

_______refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

_______refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Most executives now believe that important information flows from the:

Characteristics of a good listener are someone who:

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

_______channels are those that flow within the chain of command or task responsibility defined by the organization.

_______refers to the messages and information sent from top management down to subordinates.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 13: Managing Communication

_______is necessary for communication to be considered two-way.

When a group of workers have routine tasks to perform, a _______communication structure allows more time for the task to be completed.

Describe the difference between centralized networks and decentralized networks.

To be effective communicators, managers should:

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

The_______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

_______messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Describe the three categories of horizontal communication.

_______refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

_______refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Most executives now believe that important information flows from the:

Characteristics of a good listener are someone who:

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

_______channels are those that flow within the chain of command or task responsibility defined by the organization.

_______refers to the messages and information sent from top management down to subordinates.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters