Question 1

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Accepted Answer

A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication 
A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication

Question 2

_______refers to the amount of information that can be transmitted during a communication episode.

Accepted Answer

A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback 
A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback

Question 3

To _______a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To _______a message is to select the...

Question 4

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Accepted Answer

A)  Problems and exceptions 
B)  Suggestions for management improvement 
C)  Performance reports 
D)  Grievances and disputes 
E)  Financial and accounting information 
A)  Problems and exceptions 
B)  Suggestions for management improvement 
C)  Performance reports 
D)  Grievances and disputes 
E)  Financial and accounting information

Question 5

Messages that take place among members of the same department and concern task accomplishments are called
_____.

Accepted Answer

intradepar

Question 6

Keys to effective listening include all of the following EXCEPT:

Accepted Answer

A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening. 
A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening.

Question 7

Channel richness refers to the:

Accepted Answer

A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel. 
A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel.

Question 8

Good listeners exhibit all of the following characteristics EXCEPT:

Accepted Answer

A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these. 
A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these.

Question 9

The receiver _______the symbols to interpret the meaning of the message.

Accepted Answer

A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore 
A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore

Question 10

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Accepted Answer

A)  Informal channel of communication 
B)  Personal communication network 
C)  Organizational grapevine 
D)  Focus group 
E)  Career pathway team 
A)  Informal channel of communication 
B)  Personal communication network 
C)  Organizational grapevine 
D)  Focus group 
E)  Career pathway team

Question 11

List the five types of upward communication.

Accepted Answer

The five types of information communicat

Question 12

Grapevine is a type of personal channel used in many organizations.

Accepted Answer

A) True 
 B)False

Question 13

The major problem with downward communication is known as communication_______ .

Accepted Answer

The answer of The major problem with downward communication is...

Question 14

_______channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Accepted Answer

Personal c

Question 15

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 16

Communication is defined by the text as the process by which information is:

Accepted Answer

A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored. 
A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored.

Question 17

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Accepted Answer

A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver 
A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver

Question 18

_______exists) when organizations do not provide adequate upward, downward and horizontal communication.

Accepted Answer

A)  Status and power differences 
B)  Differences across departments in terms of needs and goals 
C)  Absence of formal channels 
D)  Communication flow 
E)  Semantics 
A)  Status and power differences 
B)  Differences across departments in terms of needs and goals 
C)  Absence of formal channels 
D)  Communication flow 
E)  Semantics

Question 19

_______involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of _______involves the skill of grasping both facts...

Question 20

_______communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of _______communication is the lateral or diagonal exchange...

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

_______refers to the amount of information that can be transmitted during a communication episode.

To _______a message is to select the symbols used to compose a message.

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Messages that take place among members of the same department and concern task accomplishments are called _____.

Keys to effective listening include all of the following EXCEPT:

Channel richness refers to the:

Good listeners exhibit all of the following characteristics EXCEPT:

The receiver _______the symbols to interpret the meaning of the message.

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

List the five types of upward communication.

Grapevine is a type of personal channel used in many organizations.

The major problem with downward communication is known as communication_______ .

_______channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Communication is defined by the text as the process by which information is:

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

_______exists) when organizations do not provide adequate upward, downward and horizontal communication.

_______involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

_______communication is the lateral or diagonal exchange of messages among peers or coworkers.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 13: Managing Communication

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

_______refers to the amount of information that can be transmitted during a communication episode.

To _______a message is to select the symbols used to compose a message.

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Messages that take place among members of the same department and concern task accomplishments are called _____.

Keys to effective listening include all of the following EXCEPT:

Channel richness refers to the:

Good listeners exhibit all of the following characteristics EXCEPT:

The receiver _______the symbols to interpret the meaning of the message.

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

List the five types of upward communication.

Grapevine is a type of personal channel used in many organizations.

The major problem with downward communication is known as communication_______ .

_______channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Communication is defined by the text as the process by which information is:

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

_______exists) when organizations do not provide adequate upward, downward and horizontal communication.

_______involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

_______communication is the lateral or diagonal exchange of messages among peers or coworkers.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters