Question 1

Which of the following is the best advice for written communication that is highly important?

Accepted Answer

A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion 
A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion

Question 2

_______refers) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications 
A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications

Question 3

The skills of _______require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling 
A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling

Question 4

A poor listener listens to central themes.

Accepted Answer

A) True 
 B)False

Question 5

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 6

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

Accepted Answer

A) True 
 B)False

Question 7

An _______is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of An _______is a team communication structure in...

Question 8

_______does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Accepted Answer

A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo 
A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo

Question 9

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following isare) part of keys to effective listening?

Accepted Answer

A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these 
A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these

Question 11

_______is defined as communication transmitted through actions and behaviors rather than through words.

Accepted Answer

A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail 
A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail

Question 12

Briefly describe the communication process.

Accepted Answer

The communication process begins with th

Question 13

Procedures and practices are downward communication topics that define the organization's rules, regulations,
benefits, and structural arrangements.

Accepted Answer

A) True 
 B)False

Question 14

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

A) True 
 B)False

Question 15

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Accepted Answer

A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  None of these 
A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  None of these

Question 16

The sender must encode the message and select a communication channel after developing the message.

Accepted Answer

A) True 
 B)False

Question 17

Performance reports and suggestions for improvement are two types of upward communication.

Accepted Answer

A) True 
 B)False

Question 18

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent 
A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent

Question 19

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Accepted Answer

A) True 
 B)False

Question 20

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Which of the following is the best advice for written communication that is highly important?

_______refers) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

The skills of _______require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

A poor listener listens to central themes.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

An _______is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

_______does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Which of the following isare) part of keys to effective listening?

_______is defined as communication transmitted through actions and behaviors rather than through words.

Briefly describe the communication process.

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Which communication channel would be most successful to inform managers of impending company-wide layoff?

The sender must encode the message and select a communication channel after developing the message.

Performance reports and suggestions for improvement are two types of upward communication.

What percentage of a manager's time is spent in direct communication?

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 13: Managing Communication

Which of the following is the best advice for written communication that is highly important?

_______refers) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

The skills of _______require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

A poor listener listens to central themes.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

An _______is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

_______does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Which of the following isare) part of keys to effective listening?

_______is defined as communication transmitted through actions and behaviors rather than through words.

Briefly describe the communication process.

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Which communication channel would be most successful to inform managers of impending company-wide layoff?

The sender must encode the message and select a communication channel after developing the message.

Performance reports and suggestions for improvement are two types of upward communication.

What percentage of a manager's time is spent in direct communication?

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters