Exam 13: Managing Communication

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

The term_______ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _______.

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

_______can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Scenario - Amy Holmes One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. -Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

_______is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

List the three formal communication channels found in organizations.

Which of these is the richest medium for communication?

Which of the following comprises the lowest channel richness?

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

_______are examples of channels which managers might choose to use when communicating with employees.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

A formal communication channel is a communication channel that flows within the chain of command.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

The amount of information that can be transmitted during a communication episode is known as _______.

The _______is the tangible formulation of the idea that is sent to the receiver.

Non-verbal communication has the biggest impact when using_______ .