Question 1

_______channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Accepted Answer

A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication 
A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication

Question 2

An example of non-verbal communication is all of these except:

Accepted Answer

A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  body language 
A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  body language

Question 3

Upward communication is usually used to communicate information about all of the following EXCEPT:

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 4

Scenario - Amy Holmes

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

Accepted Answer

A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  A written memo 
A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  A written memo

Question 5

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _______.

Accepted Answer

interdepar

Question 6

In an_______network, individuals can communicate freely with other team members.

Accepted Answer

The answer of In an_______network, individuals can communicate freely with...

Question 7

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 8

What are the key elements of communication?

Accepted Answer

A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception 
A)  Encoding, message, and feedback 
B)  Encoding, noise, and symbols 
C)  Message, circuit, and decoding 
D)  Feedback, message, and perception 
E)  Feedback, circuit, and perception

Question 9

A good listener is passive and laid back.

Accepted Answer

A) True 
 B)False

Question 10

_______refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Accepted Answer

A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk 
A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk

Question 11

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Accepted Answer

A)  Virtual communication 
B)  Grapevine communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication 
A)  Virtual communication 
B)  Grapevine communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication

Question 12

_______occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of _______occurs when the receiver responds to the...

Question 13

Highly successful salespeople spend _______of a sales call letting the customer talk.

Accepted Answer

A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none 
A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none

Question 14

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

A) True 
 B)False

Question 15

Messages that appraise how well individuals and departments are doing their jobs are called:

Accepted Answer

A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. 
A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination.

Question 16

An example of upward communication is performance feedback.

Accepted Answer

A) True 
 B)False

Question 17

To translate the symbols used in a message for the purpose of interpreting its meaning is called_______ .

Accepted Answer

The answer of To translate the symbols used in a...

Question 18

A centralized network is one in which:

Accepted Answer

A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these. 
A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these.

Question 19

Listening is _______of effective communication.

Accepted Answer

A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent 
A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent

Question 20

Formal_______ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

_______channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

An example of non-verbal communication is all of these except:

Upward communication is usually used to communicate information about all of the following EXCEPT:

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _______.

In an_______network, individuals can communicate freely with other team members.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

What are the key elements of communication?

A good listener is passive and laid back.

_______refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

_______occurs when the receiver responds to the sender's communication with a return message.

Highly successful salespeople spend _______of a sales call letting the customer talk.

Managers spend 80 percent of every working day doing desk work.

Messages that appraise how well individuals and departments are doing their jobs are called:

An example of upward communication is performance feedback.

To translate the symbols used in a message for the purpose of interpreting its meaning is called_______ .

A centralized network is one in which:

Listening is _______of effective communication.

Formal_______ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 13: Managing Communication

_______channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

An example of non-verbal communication is all of these except:

Upward communication is usually used to communicate information about all of the following EXCEPT:

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _______.

In an_______network, individuals can communicate freely with other team members.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

What are the key elements of communication?

A good listener is passive and laid back.

_______refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

_______occurs when the receiver responds to the sender's communication with a return message.

Highly successful salespeople spend _______of a sales call letting the customer talk.

Managers spend 80 percent of every working day doing desk work.

Messages that appraise how well individuals and departments are doing their jobs are called:

An example of upward communication is performance feedback.

To translate the symbols used in a message for the purpose of interpreting its meaning is called_______ .

A centralized network is one in which:

Listening is _______of effective communication.

Formal_______ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters