Question 1

When informing your staff of the date for the company picnic, a_______ would be most practical and successful.

Accepted Answer

A)  memo 
B)  telephone 
C)  video conference 
D)  face-to-face contact 
E)  newspaper notice 
A)  memo 
B)  telephone 
C)  video conference 
D)  face-to-face contact 
E)  newspaper notice

Question 2

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Accepted Answer

A) True 
 B)False

Question 3

Downward communication is usually used to communicate information about all of the following EXCEPT:

Accepted Answer

A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals. 
A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals.

Question 4

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Accepted Answer

A)  staying calm. 
B)  being visible. 
C)  getting the awful truth out. 
D)  communicating a vision for the future. 
E)  all of these are skills for communicating in a crisis. 
A)  staying calm. 
B)  being visible. 
C)  getting the awful truth out. 
D)  communicating a vision for the future. 
E)  all of these are skills for communicating in a crisis.

Question 5

Information distortion or loss of message content is a major problem with:

Accepted Answer

A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication. 
A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication.

Question 6

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 7

_______and _______are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Accepted Answer

A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise 
A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise

Question 8

The capacity of an information channel is influenced by all of these except:

Accepted Answer

A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback. 
A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.

Question 9

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Accepted Answer

A) True 
 B)False

Question 10

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman 
A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman

Question 12

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 13

_______refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Question 14

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Accepted Answer

A) True 
 B)False

Question 15

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

A) True 
 B)False

Question 16

Social media does not include blogs and wikis.

Accepted Answer

A) True 
 B)False

Question 17

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Accepted Answer

A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication 
A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication

Question 19

A manager might use _______as a type of communication.

Accepted Answer

A)  meetings 
B)  telephone conversations 
C)  talking informally 
D)  all of these 
E)  meetings and telephone conversations 
A)  meetings 
B)  telephone conversations 
C)  talking informally 
D)  all of these 
E)  meetings and telephone conversations

Question 20

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

Accepted Answer

A)  non-routine messages. 
B)  routine messages. 
C)  instant messages. 
D)  grapevine messages. 
E)  qualitative messages. 
A)  non-routine messages. 
B)  routine messages. 
C)  instant messages. 
D)  grapevine messages. 
E)  qualitative messages.

When informing your staff of the date for the company picnic, a_______ would be most practical and successful.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Downward communication is usually used to communicate information about all of the following EXCEPT:

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Information distortion or loss of message content is a major problem with:

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

_and _are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

The capacity of an information channel is influenced by all of these except:

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

The choice of a communication channel can convey a symbolic meaning to the receiver.

_______refers to messages sent through human actions and behaviors rather than through words.

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Social media does not include blogs and wikis.

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

A manager might use _______as a type of communication.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 13: Managing Communication

When informing your staff of the date for the company picnic, a_______ would be most practical and successful.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Downward communication is usually used to communicate information about all of the following EXCEPT:

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Information distortion or loss of message content is a major problem with:

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

_______and _______are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

The capacity of an information channel is influenced by all of these except:

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

The choice of a communication channel can convey a symbolic meaning to the receiver.

_______refers to messages sent through human actions and behaviors rather than through words.

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Social media does not include blogs and wikis.

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

A manager might use _______as a type of communication.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

_and _are potential sources for communication errors, because knowledge, attitudes, and background act as filters.