Question 1

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following theories focuses on changing or modifying employees' on-the-job behavior through the appropriate use of immediate rewards and punishments?

Accepted Answer

A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Content theory 
A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Content theory

Question 3

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Accepted Answer

A)  Task complexity 
B)  Task identity 
C)  Task significance 
D)  Task structure 
E)  None of these 
A)  Task complexity 
B)  Task identity 
C)  Task significance 
D)  Task structure 
E)  None of these

Question 4

Which of the following is based on the relationships between effort, performance, and outcomes?

Accepted Answer

A)  Equity theory 
B)  Expectancy theory 
C)  Reinforcement theory 
D)  Two-factor theory 
E)  ERG theory 
A)  Equity theory 
B)  Expectancy theory 
C)  Reinforcement theory 
D)  Two-factor theory 
E)  ERG theory

Question 5

Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as
_____.

Accepted Answer

The answer of Factors that involve the presence or absence...

Question 6

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

Accepted Answer

A) True 
 B)False

Question 7

Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?

Accepted Answer

A)  Working harder, not smarter 
B)  Changing outcomes 
C)  Changing work effort 
D)  Changing perceptions 
E)  Leaving the job 
A)  Working harder, not smarter 
B)  Changing outcomes 
C)  Changing work effort 
D)  Changing perceptions 
E)  Leaving the job

Question 8

A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the ________theory.

Accepted Answer

The answer of A modification of the needs hierarchy theory...

Question 9

Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?

Accepted Answer

A)  Good motivators and inadequate hygiene factors 
B)  Good hygiene factors and inadequate motivators 
C)  Good hygiene factors and motivators 
D)  Inadequate hygiene factors and motivators 
E)  None of the above 
A)  Good motivators and inadequate hygiene factors 
B)  Good hygiene factors and inadequate motivators 
C)  Good hygiene factors and motivators 
D)  Inadequate hygiene factors and motivators 
E)  None of the above

Question 10

________is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Accepted Answer

The answer of ________is the application of motivational theories to...

Question 11

Theories that explain how employees select the behaviors that allow them to meet their needs are known as:

Accepted Answer

A)  content theories. 
B)  contingency theories. 
C)  process theories. 
D)  need hierarchy theories. 
E)  reinforcement theories. 
A)  content theories. 
B)  contingency theories. 
C)  process theories. 
D)  need hierarchy theories. 
E)  reinforcement theories.

Question 12

The________ involves whether putting effort into a task will lead to high performance.

Accepted Answer

A)  P -> O expectancy 
B)  E -> P expectancy 
C)  O -> V expectancy 
D)  A -> Z expectancy 
E)  V -> P expectancy 
A)  P -> O expectancy 
B)  E -> P expectancy 
C)  O -> V expectancy 
D)  A -> Z expectancy 
E)  V -> P expectancy

Question 13

Rewards given by another person are intrinsic rewards.

Accepted Answer

A) True 
 B)False

Question 14

________is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

Accepted Answer

The answer of ________is defined as the altering of jobs...

Question 15

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

Accepted Answer

A)  Hygiene factors 
B)  Extrinsic factors 
C)  Motivators 
D)  Dissatisfiers 
E)  All of these 
A)  Hygiene factors 
B)  Extrinsic factors 
C)  Motivators 
D)  Dissatisfiers 
E)  All of these

Question 16

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

Accepted Answer

A)  Negative reinforcement 
B)  Punishment 
C)  Positive reinforcement 
D)  Avoidance learning 
E)  Rewards enhancement 
A)  Negative reinforcement 
B)  Punishment 
C)  Positive reinforcement 
D)  Avoidance learning 
E)  Rewards enhancement

Question 17

________is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.

Accepted Answer

Behavior m

Question 18

In goal-setting theory,________ refers to the degree to which goals are concrete and unambiguous.

Accepted Answer

A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation 
A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation

Question 19

Which of the following is the arousal, direction, and persistence of behavior?

Accepted Answer

A)  Commitment 
B)  Motivation 
C)  Satisfaction 
D)  Rewarding behavior 
E)  Behavior modification 
A)  Commitment 
B)  Motivation 
C)  Satisfaction 
D)  Rewarding behavior 
E)  Behavior modification

Question 20

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as:

Accepted Answer

A)  autonomy. 
B)  job enlargement. 
C)  skill variety. 
D)  task identity. 
E)  feedback. 
A)  autonomy. 
B)  job enlargement. 
C)  skill variety. 
D)  task identity. 
E)  feedback.

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Which of the following theories focuses on changing or modifying employees' on-the-job behavior through the appropriate use of immediate rewards and punishments?

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Which of the following is based on the relationships between effort, performance, and outcomes?

Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as _____.

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the ________theory.

________is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Theories that explain how employees select the behaviors that allow them to meet their needs are known as:

The________ involves whether putting effort into a task will lead to high performance.

Rewards given by another person are intrinsic rewards.

________is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

________is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.

In goal-setting theory,________ refers to the degree to which goals are concrete and unambiguous.

Which of the following is the arousal, direction, and persistence of behavior?

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

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Exam 12: Motivating Employees

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Which of the following theories focuses on changing or modifying employees' on-the-job behavior through the appropriate use of immediate rewards and punishments?

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Which of the following is based on the relationships between effort, performance, and outcomes?

Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as _____.

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the ________theory.

________is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Theories that explain how employees select the behaviors that allow them to meet their needs are known as:

The________ involves whether putting effort into a task will lead to high performance.

Rewards given by another person are intrinsic rewards.

________is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

________is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.

In goal-setting theory,________ refers to the degree to which goals are concrete and unambiguous.

Which of the following is the arousal, direction, and persistence of behavior?

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as:

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters