Exam 8: Performance Management

Performance review methods can be broadly classified in which of the following categories of approaches?

Scenario 8.3 Canadian Fasteners Inc. has recently implemented a human resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance evaluations for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance evaluations are done each year, managers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process. -Refer to Scenario 8.3. According to research, which of the following is most accurate about providing feedback?

Criterion deficiency occurs when performance standards focus on a single criterion to the exclusion of other important but less quantifiable performance dimensions.

Which of the following methods require an appraiser to rate the degree to which the employee possesses a trait or characteristic?

Identify and discuss the two general purposes of performance evaluation.

Which of the following processes would help to improve the consistency and reliability of employee ratings?

In order to keep track of employees' performance, which of the following performance review methods would a supervisor use a log or diary for?

Which of the following appraisal systems is based on the concept that learning helps organizations improve their internal processes and allows individuals to see how their performance ties in with the firm?

The balanced scorecard approach integrates four categories: financial, customer, processes, and outcomes.

Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales, and is popular with customers due to his customer service orientation. Based on his performance evaluation, which is focused on sales, Jay is being fired because he has not sold enough cars this month. What is the problem at the root of his poor performance review?

Which of the following uses critical incidents as examples at different points along the scale?

Ineffective handling of performance evaluations may result in court cases or other legal action.

John, an average performer, was inaccurately assessed as excellent because he was compared to Alex, a very poor performer. What type of evaluation error is evident in this example?

Peer evaluations are useful for ratings on dimensions such as leadership and interpersonal skills.

Every time Sandy makes a mistake at work, her manager writes it down in detail in her employee record. Sandy thinks this is a form of harassment. More likely, what is the manager trying to do?

One of the primary strengths of results evaluations is that they encourage employees to focus on long-term performance indicators.

Which of the following is the most accurate description of the possible facets of an evaluation interview?

A team evaluation approach is well suited for a company advocating a total-quality management philosophy.

Scenario 8.3 Canadian Fasteners Inc. has recently implemented a human resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance evaluations for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance evaluations are done each year, managers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process. -Refer to Scenario 8.3. If Canadian Fasteners were to provide ongoing performance feedback to its employees, this would be a key step in which of the following?

A significant weakness of 360-degree evaluation is the complexity associated with combining all the responses.