Exam 8: Performance Management

Which performance review methods usually requires raters to evaluate characteristics such as dependability and initiative?

A self-evaluation can increase an employee's involvement in the performance review process.

In order to increase employee motivation levels, written performance standards should be objective but not defined in quantifiable and measurable terms.

Scenario 8.1 Med Supplies Ltd. is a manufacturer and distributor of over-the-counter medical devices such as blood pressure monitors. Med Supplies relies heavily on its sales team to push these products to pharmacies and medical clinics across Canada. Sales reps are paid a yearly bonus based on the team's performance, coupled with annual performance evaluations done by managers. Over the last three years, they have been paid bonuses based on the previous year's performance if it is similar in dollar figure despite losing shelf space in stores or declining individual performances. The managers claim that they do not have the time to do the evaluations, but their superiors think these evaluations are key and need to be the link between employees' goals and the organization's objectives. -Refer to Scenario 8.1. The VP Sales suggests the use of peer evaluations to ensure that each member of the team pulls his or her weight. Which of the following is NOT a reason why peer evaluations are not frequently used?

Which of the following are the two primary purposes of performance reviews?

The similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.

Which of the following is a reason why performance reviews fail?

In delivering a performance evaluation interview, Jacqui is taking a listening perspective. She wants to stimulate growth and development by discussing the problems, needs, satisfactions, and dissatisfactions the employee has encountered on the job. What type of performance evaluation interview is Jacqui delivering?

A forced distribution method in rating employees' performance is similar to a professor grading on a curve.

Why are evaluation interviews important? What are some guidelines for effectiveness?

In most instances, one person can easily observe and evaluate an employee's performance.

A major drawback of the essay method is that composing an essay that attempts to cover all of an employee's essential characteristics is very time-consuming.

Trait methods in performance evaluations can be biased and subjective.

Most organizations that implement 360-degree evaluation start with an exclusive focus on development.

Which of the following is an essential component of an evaluation interview?

What is a key disadvantage of behaviourally anchored rating scales?

Tracy was evaluated by multiple raters in her last job, including her supervisor, customers, peers, and clients. What performance evaluation system was most likely used in this instance?

Suppose the performance reviews that delivery drivers receive are partially influenced by the fact that some drivers operate in areas where there are major traffic problems while others operate in areas with few traffic problems. Which of the following would these performance reviews suffer from?

One disadvantage of peer evaluations is that they furnish less valid information than evaluations by superiors.

Suppose the performance reviews that salespeople receive are based solely on sales revenue to the exclusion of other important factors. Which of the following would these performance evaluations suffer from?