Question 1

Feedback training for raters should include communicating effectively, diagnosing causes of performance problems, and setting goals.

Accepted Answer

A) True 
 B)False

Question 2

What is the problem when a performance standard focuses on one performance criterion and excludes others that are important?

Accepted Answer

A)  The performance standard suffers from criterion contamination. 
B)  The performance standard suffers from criterion deficiency. 
C)  The performance standard is not of strategic relevance. 
D)  The performance standard has low criterion relevance. 
A)  The performance standard suffers from criterion contamination. 
B)  The performance standard suffers from criterion deficiency. 
C)  The performance standard is not of strategic relevance. 
D)  The performance standard has low criterion relevance.

Question 3

Calibration can be used to make sure managers are rating employees consistently.

Accepted Answer

A) True 
 B)False

Question 4

With respect to performance standards, reliability refers to the stability or consistency of a standard.

Accepted Answer

A) True 
 B)False

Question 5

What is the foundation for performance standards in the development of effective performance management systems?

Accepted Answer

A)  the knowledge and experience of HR managers 
B)  feedback from customers 
C)  job-related requirements derived from a job analysis 
D)  job evaluations 
A)  the knowledge and experience of HR managers 
B)  feedback from customers 
C)  job-related requirements derived from a job analysis 
D)  job evaluations

Question 6

Self-evaluations should be used primarily for developmental purposes.

Accepted Answer

A) True 
 B)False

Question 7

ABC Corporation uses several raters to assess their employees' performance, after which the company does correlation analyses on the various ratings. What is ABC Corporation trying to figure out?

Accepted Answer

A)  the level of contamination of the ratings 
B)  whether the ratings are deficient 
C)  the rewards that will be associated with good performance 
D)  the reliability of the ratings 
A)  the level of contamination of the ratings 
B)  whether the ratings are deficient 
C)  the rewards that will be associated with good performance 
D)  the reliability of the ratings

Question 8

Which of the following has been shown to be true in court?

Accepted Answer

A)  Vague performance standards can be acceptable when clearly written. 
B)  Organizations should have carefully defined and measurable performance standards. 
C)  While performance standards should be somewhat specific, there should be room for individual interpretation. 
D)  Descriptions of traits such as attitude and cooperation are acceptable performance standards. 
A)  Vague performance standards can be acceptable when clearly written. 
B)  Organizations should have carefully defined and measurable performance standards. 
C)  While performance standards should be somewhat specific, there should be room for individual interpretation. 
D)  Descriptions of traits such as attitude and cooperation are acceptable performance standards.

Question 9

Farah, a waitress at OMG Restaurant, was appraised only on the quality of the food she delivered to the customers. Which type of problem does this review illustrate?

Accepted Answer

A)  criterion deficiency 
B)  criterion reliability 
C)  reliability 
D)  criterion contamination 
A)  criterion deficiency 
B)  criterion reliability 
C)  reliability 
D)  criterion contamination

Question 10

Some organizations ask managers to place a percentage of their employees in the bottom performance category on every performance evaluation exercise, which in some cases may mean they are fired. Which type of performance evaluation method does this exemplify?

Accepted Answer

A)  forced-distribution system 
B)  checklist method 
C)  percent method 
D)  forced-choice method 
A)  forced-distribution system 
B)  checklist method 
C)  percent method 
D)  forced-choice method

Question 11

"Management-by-objectives" is one of the best performance evaluation approaches to use if a company's production system is surrounded by uncertainty and variability.

Accepted Answer

A) True 
 B)False

Question 12

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a good way to start a problem-solving performance review meeting with an employee?

Accepted Answer

A)  Let the employee start with a self-evaluation. 
B)  Point out the employee's problem areas. 
C)  Inform the employee about the compensation implications. 
D)  Tell the employee that standards must be met. 
A)  Let the employee start with a self-evaluation. 
B)  Point out the employee's problem areas. 
C)  Inform the employee about the compensation implications. 
D)  Tell the employee that standards must be met.

Question 14

How can organizations manage performance reviews so that they minimize or avoid legal challenges?

Accepted Answer

To avoid or minimize legal challenges an

Question 15

Which of the following is a key advantage of 360-degree feedback systems?

Accepted Answer

A)  They are simple to administer. 
B)  They cannot be legally challenged. 
C)  Raters do not have to be trained. 
D)  They may lessen bias and prejudice. 
A)  They are simple to administer. 
B)  They cannot be legally challenged. 
C)  Raters do not have to be trained. 
D)  They may lessen bias and prejudice.

Question 16

Which of the following is an environmental factor that may be a source of ineffective performance?

Accepted Answer

A)  rules and policies 
B)  career ambition 
C)  technical skills 
D)  job satisfaction 
A)  rules and policies 
B)  career ambition 
C)  technical skills 
D)  job satisfaction

Question 17

Reliability refers to measures that are consistent across raters and over time.

Accepted Answer

A) True 
 B)False

Question 18

Managers tend to be more open to the use of subordinate evaluations when they are used for which of the following?

Accepted Answer

A)  promotional purposes 
B)  regulatory purposes 
C)  administrative purposes 
D)  developmental purposes 
A)  promotional purposes 
B)  regulatory purposes 
C)  administrative purposes 
D)  developmental purposes

Question 19

Jane is manager to 10 direct reports. She is currently concerned that she is perceived as a softy and so she has decided not to give out very many high ratings on this year's performance evaluation exercise. However, she doesn't want anyone to be fired either, so she has also decided not to give out any very low ratings.
-Refer to Scenario 8.2. How can Jane correct for this error?

Accepted Answer

A)  by rating the reports highly if they displayed characteristics similar to her own 
B)  by rating everyone leniently 
C)  by collecting critical incidents 
D)  by rating everyone highly 
A)  by rating the reports highly if they displayed characteristics similar to her own 
B)  by rating everyone leniently 
C)  by collecting critical incidents 
D)  by rating everyone highly

Question 20

Which of the following performance review methods are considered as the most subjective?

Accepted Answer

A)  traits methods 
B)  behavioural methods 
C)  behaviourally anchored rating methods 
D)  results methods 
A)  traits methods 
B)  behavioural methods 
C)  behaviourally anchored rating methods 
D)  results methods

Feedback training for raters should include communicating effectively, diagnosing causes of performance problems, and setting goals.

What is the problem when a performance standard focuses on one performance criterion and excludes others that are important?

Calibration can be used to make sure managers are rating employees consistently.

With respect to performance standards, reliability refers to the stability or consistency of a standard.

What is the foundation for performance standards in the development of effective performance management systems?

Self-evaluations should be used primarily for developmental purposes.

ABC Corporation uses several raters to assess their employees' performance, after which the company does correlation analyses on the various ratings. What is ABC Corporation trying to figure out?

Which of the following has been shown to be true in court?

Farah, a waitress at OMG Restaurant, was appraised only on the quality of the food she delivered to the customers. Which type of problem does this review illustrate?

Some organizations ask managers to place a percentage of their employees in the bottom performance category on every performance evaluation exercise, which in some cases may mean they are fired. Which type of performance evaluation method does this exemplify?

"Management-by-objectives" is one of the best performance evaluation approaches to use if a company's production system is surrounded by uncertainty and variability.

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Which of the following is a good way to start a problem-solving performance review meeting with an employee?

How can organizations manage performance reviews so that they minimize or avoid legal challenges?

Which of the following is a key advantage of 360-degree feedback systems?

Which of the following is an environmental factor that may be a source of ineffective performance?

Reliability refers to measures that are consistent across raters and over time.

Managers tend to be more open to the use of subordinate evaluations when they are used for which of the following?

Which of the following performance review methods are considered as the most subjective?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

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Exam 8: Performance Management

Feedback training for raters should include communicating effectively, diagnosing causes of performance problems, and setting goals.

What is the problem when a performance standard focuses on one performance criterion and excludes others that are important?

Calibration can be used to make sure managers are rating employees consistently.

With respect to performance standards, reliability refers to the stability or consistency of a standard.

What is the foundation for performance standards in the development of effective performance management systems?

Self-evaluations should be used primarily for developmental purposes.

ABC Corporation uses several raters to assess their employees' performance, after which the company does correlation analyses on the various ratings. What is ABC Corporation trying to figure out?

Which of the following has been shown to be true in court?

Farah, a waitress at OMG Restaurant, was appraised only on the quality of the food she delivered to the customers. Which type of problem does this review illustrate?

Some organizations ask managers to place a percentage of their employees in the bottom performance category on every performance evaluation exercise, which in some cases may mean they are fired. Which type of performance evaluation method does this exemplify?

"Management-by-objectives" is one of the best performance evaluation approaches to use if a company's production system is surrounded by uncertainty and variability.

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Which of the following is a good way to start a problem-solving performance review meeting with an employee?

How can organizations manage performance reviews so that they minimize or avoid legal challenges?

Which of the following is a key advantage of 360-degree feedback systems?

Which of the following is an environmental factor that may be a source of ineffective performance?

Reliability refers to measures that are consistent across raters and over time.

Managers tend to be more open to the use of subordinate evaluations when they are used for which of the following?

Which of the following performance review methods are considered as the most subjective?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters