Exam 8: Performance Management

Team evaluations are a collection of the individual evaluations of a work unit.

What advantage do peer evaluations have over other types of evaluations?

Which of the following are peer evaluations best suited for?

Max Weber works for ABC Corporation a sales agent. The company uses his actual sales numbers to rate his performance. What performance evaluation method is ABC Corporation using?

Magee was rated higher than she deserved by her supervisor; her supervisor wanted to look good in the eyes of her own superiors. Which of the following is illustrated in this example?

Peer evaluations should be used primarily for developmental purposes.

Managers often first assume poor performance of subordinates is due to which of the following?

The HR managers at Organization M are very keen to tie all their HR practices in with organizational strategy, and performance evaluation is no exception. They would like to make clear the link between individual performance and organizational performance. Which of the following is the best type of evaluation method for the HR managers at Organization M?

The main advantage of a BARS is that it requires minimal time and effort to develop.

Scenario 8.3 Canadian Fasteners Inc. has recently implemented a human resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance evaluations for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance evaluations are done each year, managers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process. -Refer to Scenario 8.3. Canadian Fasteners wants to embark on feedback sessions. Which of the following is NOT one of the key points to address?

Of the following interview methods, which is the most proactive on the part of the interviewer?

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

One of the primary strengths of results evaluations is that they are not likely to suffer from contamination by external factors that employees cannot influence.

Results-oriented approaches are the most widely used, despite their subjectivity.

Which of the following performance evaluation methods involves a mutual agreement of goals and metrics between supervisor and subordinate?

Because the evaluation interview is for developmental purposes, the interviewer rather than the employee should spend the majority of the time sharing information.

Behavioural methods are often useful for providing employees with developmental feedback.

A potential drawback of a trait-oriented performance evaluation is that it may be biased and subjective.

Correlations can be used to measure reliability.

Developmental approaches to performance evaluation recognize that a manager's purpose is to improve job behaviours, not just evaluate past performance.