Exam 8: Performance Management

One of the disadvantages of the critical incident method is that it tends to lead to recency error.

In developing a new performance evaluation system, Organization C made an evaluation plan, decided who would be doing the appraising and how it would be done, and even included evaluation training. Which one of the following is an important step that Organization C missed?

Which performance review method captures behaviour that results in unusual success or unusual failure?

Self-assessment is useful to ensure the employee knows against what criteria he or she is evaluated, thus eliminating surprises.

In delivering a performance evaluation interview, Manuel is attempting to convince his direct report that she needs to be more communicative with her peers about her work. The other aspects of her performance are excellent, so he is willing to provide incentives for her if she can improve in this aspect of her performance. What type of performance evaluation interview is Manuel delivering?

Performance standards should be based on job-related requirements derived from a job analysis.

Measurable and quantifiable performance objectives are requirements for a successful MBO program.

The similar-to-me error, like contrast, results in less-than-accurate performance ratings, but would not be considered discriminatory.

Which of the following is an accurate listing of the factors that affect performance?

Which of the following is a developmental purpose of performance reviews?

Three types of evaluation interviews are tell-and-sell, tell-and-listen, and problem-solving.

Which of the following is a major issue surrounding "stretch goals"?

Under which one of these conditions are managers more open to subordinate evaluations of their performance?

Why is performance review important?

Criterion contamination occurs when correlations between two raters of an employee are inconsistent.

What are the four basic considerations for establishing performance standards?

Which of the following is an important weakness of 360-degree feedback?

Results evaluations give employees more responsibility for outcomes and discretion over how to accomplish them.

Scenario 8.1 Med Supplies Ltd. is a manufacturer and distributor of over-the-counter medical devices such as blood pressure monitors. Med Supplies relies heavily on its sales team to push these products to pharmacies and medical clinics across Canada. Sales reps are paid a yearly bonus based on the team's performance, coupled with annual performance evaluations done by managers. Over the last three years, they have been paid bonuses based on the previous year's performance if it is similar in dollar figure despite losing shelf space in stores or declining individual performances. The managers claim that they do not have the time to do the evaluations, but their superiors think these evaluations are key and need to be the link between employees' goals and the organization's objectives. -Refer to Scenario 8.1. Med Supplies should consider using team evaluations to evaluate the team as a whole. Which of the following is true about team evaluations?

The balanced scorecard approach translates broad goals into increasingly specific goals, so that individuals can see how their performance relates to the overall performance of the firm.