Scenario 8.3 Canadian Fasteners Inc. Has Recently Implemented a Human Resource (HR)

Scenario 8.3
Canadian Fasteners Inc. has recently implemented a human resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance evaluations for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance evaluations are done each year, managers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process.
-Refer to Scenario 8.3. According to research, which of the following is most accurate about providing feedback?

A) Employees who receive no feedback from their supervisors exhibit the least amount of engagement.
B) Feedback is least useful when it is immediate.
C) You should only provide positive feedback to employees.
D) Feedback should not be specific to a particular situation.

Correct Answer:

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