Question 1

It is recommended that you ask which of the following questions when a patient presents for a follow-up visit?

Accepted Answer

A)  How are we feeling? 
B)  How have you been doing since you were here last? 
C)  What's wrong with you? 
D)  Are you feeling ill? 
A)  How are we feeling? 
B)  How have you been doing since you were here last? 
C)  What's wrong with you? 
D)  Are you feeling ill?

Question 2

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
-​Noise such as when others are talking and phones are ringing as well as phone conversations of coworkers can be sources of interference

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions

Question 3

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​Over- or under-eating

Accepted Answer

A) ​adaptive coping skill 
B) ​nonadaptive coping skill 
A) ​adaptive coping skill 
B) ​nonadaptive coping skill

Question 4

​Which of the following describes a type(s)of verbal communication?

Accepted Answer

A)  ​the spoken word 
B)  ​eye contact 
C)  ​personal touch 
D)  ​all of the above 
A)  ​the spoken word 
B)  ​eye contact 
C)  ​personal touch 
D)  ​all of the above

Question 5

Match each component of the Standard Communication Model with its definition.
-Means by which a message is converted into a form that can be transmitted to the receiver

Accepted Answer

A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver 
A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver

Question 6

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
-​One of the most powerful body language skills

Accepted Answer

A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships 
A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships

Question 7

​Match the communication style to the description.Note: Answers may be used more than once.
-​Make up only 5 percent of the population

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Question 8

Match each term with its definition.
-Blaming another person for your own inadequacies

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 9

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​Inappropriate boundaries

Accepted Answer

A) ​adaptive coping skill 
B) ​nonadaptive coping skill 
A) ​adaptive coping skill 
B) ​nonadaptive coping skill

Question 10

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
-​Can be frustrating for the person to whom it is directed

Accepted Answer

A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships 
A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships

Question 11

​Match the communication style to the description.Note: Answers may be used more than once.
-​Visual people need to see pictures or see it in writing

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Exam 5: Verbal and Nonverbal Communications

It is recommended that you ask which of the following questions when a patient presents for a follow-up visit?

​Match the type of communication barrier to its description.Note: Answers may be used more than once. -​Noise such as when others are talking and phones are ringing as well as phone conversations of coworkers can be sources of interference

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -​Over- or under-eating

​Which of the following describes a type(s)of verbal communication?

Match each component of the Standard Communication Model with its definition. -Means by which a message is converted into a form that can be transmitted to the receiver

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -​One of the most powerful body language skills

​Match the communication style to the description.Note: Answers may be used more than once. -​Make up only 5 percent of the population

Match each term with its definition. -Blaming another person for your own inadequacies

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -​Inappropriate boundaries

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -​Can be frustrating for the person to whom it is directed

​Match the communication style to the description.Note: Answers may be used more than once. -​Visual people need to see pictures or see it in writing

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Filters

Match the type of communication barrier to its description.Note: Answers may be used more than once. -Noise such as when others are talking and phones are ringing as well as phone conversations of coworkers can be sources of interference

Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -Over- or under-eating

Which of the following describes a type(s)of verbal communication?

Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -One of the most powerful body language skills

Match the communication style to the description.Note: Answers may be used more than once. -Make up only 5 percent of the population

Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -Inappropriate boundaries

Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -Can be frustrating for the person to whom it is directed

Match the communication style to the description.Note: Answers may be used more than once. -Visual people need to see pictures or see it in writing