Question 1

​Match the term to its definition (note some answers may be used more than once).
-​Patient records in a digital format

Accepted Answer

A) ​electronic health record (EHR) 
B) electronic medical record (EMR) 
C) practice management (PM) 
D) hybrid 
E) ​patient portal 
A) ​electronic health record (EHR) 
B) electronic medical record (EMR) 
C) practice management (PM) 
D) hybrid 
E) ​patient portal B

Question 2

​Electronic prescription refill requests is commonly referred to as:

Accepted Answer

A)  patient portal 
B)  ​minute prescriptions 
C)  ​medication management 
D)  ​e-prescribing 
A)  patient portal 
B)  ​minute prescriptions 
C)  ​medication management 
D)  ​e-prescribing D

Question 3

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart.
-​Report the call on the UOR form

Accepted Answer

A) ​Yes 
B) ​No 
A) ​Yes 
B) ​No B

Question 4

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​Are you a patient here?

Accepted Answer

A) ​Do 
B) ​Don't 
A) ​Do 
B) ​Don't

Question 5

Match each "phone tone" with the message it sends to a listener.
-I'm angry and not open to input

Accepted Answer

A) monotone,flat voice 
B) slow speed and low pitch 
C) high-pitched,empathetic voice 
D) abrupt speed and loud tone 
E) high pitch combined with drawn-out speed 
A) monotone,flat voice 
B) slow speed and low pitch 
C) high-pitched,empathetic voice 
D) abrupt speed and loud tone 
E) high pitch combined with drawn-out speed

Question 6

​The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-Is it inspiring?

Accepted Answer

A) T 
B) H 
C) I 
D) N 
E) K 
A) T 
B) H 
C) I 
D) N 
E) K

Question 7

Match each term with its definition.
-Takes patient calls during non-office hours and relays messages to the office or on-call doctor

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 8

Match each term with its definition.
-Authorizes access to a patient's personal information

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 9

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-​Hear them out

Accepted Answer

A) ​H 
B) E 
C) A 
D) T 
A) ​H 
B) E 
C) A 
D) T

Question 10

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart.
-​Action required (attach to message or chart if available;if not available,state so)

Accepted Answer

A) ​Yes 
B) ​No 
A) ​Yes 
B) ​No

Question 11

​The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-​Is it helpful?

Accepted Answer

A) T 
B) H 
C) I 
D) N 
E) K 
A) T 
B) H 
C) I 
D) N 
E) K

Question 12

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​Fire department

Accepted Answer

A) ​frequently called numbers 
B) ​community resources for patient health care needs 
C) ​community resources for emergency preparedness 
A) ​frequently called numbers 
B) ​community resources for patient health care needs 
C) ​community resources for emergency preparedness

Question 13

Match each term with its definition.
-Allows participants in different locations to hear and see each other at the same time

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 14

​On average,it takes a person how long to pick up on your attitude from listening to the tone of your voice?

Accepted Answer

A)  ​10 seconds 
B)  ​30 seconds 
C)  ​one minute 
D)  ​three minutes 
A)  ​10 seconds 
B)  ​30 seconds 
C)  ​one minute 
D)  ​three minutes

Question 15

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-​Be empathetic

Accepted Answer

A) ​H 
B) E 
C) A 
D) T 
A) ​H 
B) E 
C) A 
D) T

Question 16

Match each term with its definition.
-Often allows you to select a priority level,depending on the time sensitivity of the message

Accepted Answer

A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines 
A) Health Insurance Portability and Accessibility Act (HIPA
A)  
B) Confidential Communication Preference (CCP) 
C) interpreter service 
D) electronic message template 
E) answering service
F)patient portal
G)time zone map
H)Unusual Occurrence Report (UOR)
I)teleconferencing
J)search engines

Question 17

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​Do you prefer mornings or afternoons?

Accepted Answer

A) ​Do 
B) ​Don't 
A) ​Do 
B) ​Don't

Question 18

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​911

Accepted Answer

A) ​frequently called numbers 
B) ​community resources for patient health care needs 
C) ​community resources for emergency preparedness 
A) ​frequently called numbers 
B) ​community resources for patient health care needs 
C) ​community resources for emergency preparedness

Question 19

You do not need to include which of the following types of information when transmitting a prescription refill request to a pharmacy?

Accepted Answer

A)  dosage information 
B)  date the prescription was first filled 
C)  number of refills 
D)  name of the medication 
A)  dosage information 
B)  date the prescription was first filled 
C)  number of refills 
D)  name of the medication

Question 20

When scheduling appointments,you must do all but which of the following?

Accepted Answer

A)  use at least three identifiers of the patient 
B)  confirm the last appointment date 
C)  assess the type of appointment needed 
D)  note the type of appointment needed in the schedule 
A)  use at least three identifiers of the patient 
B)  confirm the last appointment date 
C)  assess the type of appointment needed 
D)  note the type of appointment needed in the schedule

Exam 22: Telephone Communications

​Match the term to its definition (note some answers may be used more than once). -​Patient records in a digital format

​Electronic prescription refill requests is commonly referred to as:

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Report the call on the UOR form

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​Are you a patient here?

Match each "phone tone" with the message it sends to a listener. -I'm angry and not open to input

​The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Is it inspiring?

Match each term with its definition. -Takes patient calls during non-office hours and relays messages to the office or on-call doctor

Match each term with its definition. -Authorizes access to a patient's personal information

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Hear them out

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Action required (attach to message or chart if available;if not available,state so)

​The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Is it helpful?

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Fire department

Match each term with its definition. -Allows participants in different locations to hear and see each other at the same time

​On average,it takes a person how long to pick up on your attitude from listening to the tone of your voice?

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Be empathetic

Match each term with its definition. -Often allows you to select a priority level,depending on the time sensitivity of the message

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​Do you prefer mornings or afternoons?

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​911

You do not need to include which of the following types of information when transmitting a prescription refill request to a pharmacy?

When scheduling appointments,you must do all but which of the following?

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Match the term to its definition (note some answers may be used more than once). -Patient records in a digital format

Electronic prescription refill requests is commonly referred to as:

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Report the call on the UOR form

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -Are you a patient here?

The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Is it inspiring?

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Hear them out

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Action required (attach to message or chart if available;if not available,state so)

The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Is it helpful?

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Fire department

On average,it takes a person how long to pick up on your attitude from listening to the tone of your voice?

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Be empathetic

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -Do you prefer mornings or afternoons?

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -911