Question 1

Statements that begin with "___" can open up a conversation and give patients a positive impression that you care about how they are.

Accepted Answer

A)  The doctor 
B)  I 
C)  You 
D)  Never 
A)  The doctor 
B)  I 
C)  You 
D)  Never B

Question 2

Match each term with its definition.
-Using reasoning to avoid confronting emotional conflicts and stressful situations

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance D

Question 3

​Match the author with the theory.
-​The grief model was developed initially as a model for helping dying patients cope with death and bereavement;however,it has been expanded to include the concept of and provide insight and guidance for coming to terms with personal trauma and change and for helping others make emotional adjustments and cope,whatever the cause.

Accepted Answer

A) ​Maslow 
B) ​Erickson 
C) ​Kübler-Ross 
A) ​Maslow 
B) ​Erickson 
C) ​Kübler-Ross C

Question 4

Match each term with its definition.
-Transfer of emotions about one person or situation to another

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 5

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
-​Deafness,loss of sight,or other physical problems

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions

Question 6

​Match the communication style to the description.Note: Answers may be used more than once.
-​These people think in terms of sensations or feeling,often move their hands when talking,and respond physically as well as verbally

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Question 7

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
-​If someone is moving away from you while you are speaking,he or she may be doing so to create more space or because you are too close for comfort

Accepted Answer

A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships 
A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships

Question 8

Match each component of the Standard Communication Model with its definition.
-Information being transmitted

Accepted Answer

A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver 
A) sender 
B) encoder 
C) message 
D) medium 
E) decoder
F)receiver

Question 9

Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:

Accepted Answer

A)  articulation 
B)  intuition 
C)  distortion 
D)  active listening 
A)  articulation 
B)  intuition 
C)  distortion 
D)  active listening

Question 10

If you have eye contact with a person during conversation,it probably means that he or she is:

Accepted Answer

A)  not interested in what you are saying 
B)  not listening to you 
C)  paying attention to you 
D)  tuning you out 
A)  not interested in what you are saying 
B)  not listening to you 
C)  paying attention to you 
D)  tuning you out

Question 11

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
-​The image you project is of utmost importance-the one chance to make a first impression

Accepted Answer

A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships 
A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships

Question 12

Match each term with its definition.
-Final stage in the process of dealing with grief

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 13

The two main types of boundaries are:

Accepted Answer

A)  economic and personal 
B)  political and social 
C)  physical and emotional 
D)  chronological and ecological 
A)  economic and personal 
B)  political and social 
C)  physical and emotional 
D)  chronological and ecological

Question 14

During a personal conversation,it would be most appropriate to stand ____ from the person you are speaking with.

Accepted Answer

A)  less than 1 foot 
B)  2 feet 
C)  5 feet 
D)  7 feet 
A)  less than 1 foot 
B)  2 feet 
C)  5 feet 
D)  7 feet

Question 15

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
-​The least threatening place to touch someone is on the arm between the elbow and the wrist

Accepted Answer

A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships 
A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships

Question 16

Match each term with its definition.
-Becoming purposely involved in a project on purpose so that a painful situation can be avoided

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 17

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
-​Pain,hunger,and anger

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions

Question 18

Match each term with its definition.
-Always putting off until tomorrow what you could do today

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 19

When communicating with patients,you should always:

Accepted Answer

A)  avoid eye contact 
B)  display positive body language 
C)  try to remain expressionless 
D)  avoid using gestures of any kind 
A)  avoid eye contact 
B)  display positive body language 
C)  try to remain expressionless 
D)  avoid using gestures of any kind

Question 20

​Match the communication style to the description.Note: Answers may be used more than once.
-​Learn by hearing

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Exam 5: Verbal and Nonverbal Communications

Statements that begin with "___" can open up a conversation and give patients a positive impression that you care about how they are.

Match each term with its definition. -Using reasoning to avoid confronting emotional conflicts and stressful situations

Match each term with its definition. -Transfer of emotions about one person or situation to another

​Match the type of communication barrier to its description.Note: Answers may be used more than once. -​Deafness,loss of sight,or other physical problems

​Match the communication style to the description.Note: Answers may be used more than once. -​These people think in terms of sensations or feeling,often move their hands when talking,and respond physically as well as verbally

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -​If someone is moving away from you while you are speaking,he or she may be doing so to create more space or because you are too close for comfort

Match each component of the Standard Communication Model with its definition. -Information being transmitted

Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:

If you have eye contact with a person during conversation,it probably means that he or she is:

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -​The image you project is of utmost importance-the one chance to make a first impression

Match each term with its definition. -Final stage in the process of dealing with grief

The two main types of boundaries are:

During a personal conversation,it would be most appropriate to stand ____ from the person you are speaking with.

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -​The least threatening place to touch someone is on the arm between the elbow and the wrist

Match each term with its definition. -Becoming purposely involved in a project on purpose so that a painful situation can be avoided

​Match the type of communication barrier to its description.Note: Answers may be used more than once. -​Pain,hunger,and anger

Match each term with its definition. -Always putting off until tomorrow what you could do today

When communicating with patients,you should always:

​Match the communication style to the description.Note: Answers may be used more than once. -​Learn by hearing

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Filters

Match the type of communication barrier to its description.Note: Answers may be used more than once. -Deafness,loss of sight,or other physical problems

Match the communication style to the description.Note: Answers may be used more than once. -These people think in terms of sensations or feeling,often move their hands when talking,and respond physically as well as verbally

Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -If someone is moving away from you while you are speaking,he or she may be doing so to create more space or because you are too close for comfort

Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -The image you project is of utmost importance-the one chance to make a first impression

Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -The least threatening place to touch someone is on the arm between the elbow and the wrist

Match the type of communication barrier to its description.Note: Answers may be used more than once. -Pain,hunger,and anger

Match the communication style to the description.Note: Answers may be used more than once. -Learn by hearing