Question 1

Match each term with its definition.
-Anything that gets in the way of communicating a message that is interpreted correctly

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 2

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​It is best to speak one-on-one with the patient in an area where there are not likely to be any distractions or interference

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​patients with special needs 
E) ​external or environmental distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​patients with special needs 
E) ​external or environmental distractions

Question 3

Which of the following is commonly considered a positive gesture?

Accepted Answer

A)  rolling of the eyes 
B)  tapping of the foot 
C)  crossed arms 
D)  giving the thumbs-up 
A)  rolling of the eyes 
B)  tapping of the foot 
C)  crossed arms 
D)  giving the thumbs-up

Question 4

Which of these is a nonadaptive coping skill?

Accepted Answer

A)  drinking 
B)  sleeping 
C)  creating boundaries 
D)  journaling 
A)  drinking 
B)  sleeping 
C)  creating boundaries 
D)  journaling

Question 5

​Match the communication style to the description.Note: Answers may be used more than once.
-​This type of learner will most likely take notes,even if written information is presented

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Question 6

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
-​It tells the patient that you are interested in giving and receiving messages of mutual concern and interest

Accepted Answer

A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships 
A) ​appearance 
B) ​facial expression 
C) ​eye contact 
D) ​gestures 
E) ​distance
F)​silence
G)​therapeutic touch and relationships

Question 7

Communication is the interchange of information through thoughts,feelings,messages,or perceptions as by speech,gestures,writing,or behavior.The elements of the sender-receiver process include:

Accepted Answer

A)  ​Message originates with the sender and is picked up by the receiver. 
B)  ​The sender conceptualizes the process that is not understood by the receiver. 
C)  ​The receiver's reference points are incorporated in the decoder. 
D)  ​Responding to a communication is a different process due to interpretation. 
A)  ​Message originates with the sender and is picked up by the receiver. 
B)  ​The sender conceptualizes the process that is not understood by the receiver. 
C)  ​The receiver's reference points are incorporated in the decoder. 
D)  ​Responding to a communication is a different process due to interpretation.

Question 8

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​Requires extra understanding;often a family member,friend,or caregiver will accompany the patient,thereby helping with your task of transmitting necessary information for correct interpretation

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​patients with special needs 
E) ​external or environmental distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​patients with special needs 
E) ​external or environmental distractions

Question 9

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
-​Provide written material

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Question 10

Watching TV and reading excessively to avoid dealing with an issue are common types of:

Accepted Answer

A)  daydreaming 
B)  regression 
C)  problem solving 
D)  temporary withdrawal 
A)  daydreaming 
B)  regression 
C)  problem solving 
D)  temporary withdrawal

Question 11

Match each term with its definition.
-Holding feelings inside or forcing unacceptable or painful ideas,feelings,and impulses into the unconscious mind

Accepted Answer

A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance 
A) compensation 
B) denial 
C) displacement 
D) intellectualization 
E) malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 12

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​Journaling

Accepted Answer

A) ​adaptive coping skill 
B) ​nonadaptive coping skill 
A) ​adaptive coping skill 
B) ​nonadaptive coping skill

Question 13

​Match the author with the theory.
-​He was a German-born American developmental psychologist known for his theory on psychosocial development of human beings.This theory portrays psychosocial development in stages or phases and as being delineated by age and characterized by a struggle or crisis that must be overcome throughout the life cycle in order to adapt and continue to develop.

Accepted Answer

A) ​Maslow 
B) ​Erickson 
C) ​Kübler-Ross 
A) ​Maslow 
B) ​Erickson 
C) ​Kübler-Ross

Question 14

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
-​This refers to personal opinions formed,for example,about alternative lifestyle individuals or certain ethnic or religious groups

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​external or environmental distractions 
E) ​internal distractions

Question 15

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​Overcome this barrier by avoiding touching or eye contact if a cultural or religious barrier warrants this;always have a family member with patient in exam room

Accepted Answer

A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​patients with special needs 
E) ​external or environmental distractions 
A) ​physical disabilities 
B) ​psychological attitudes and prejudice 
C) ​cultural diversity 
D) ​patients with special needs 
E) ​external or environmental distractions

Question 16

The most common example of a positive,happy facial expression is a:

Accepted Answer

A)  smile 
B)  furrowed brow 
C)  raised eyebrow 
D)  squint 
A)  smile 
B)  furrowed brow 
C)  raised eyebrow 
D)  squint

Question 17

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-​Spirituality

Accepted Answer

A) ​adaptive coping skill 
B) ​nonadaptive coping skill 
A) ​adaptive coping skill 
B) ​nonadaptive coping skill

Question 18

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
-Planning​

Accepted Answer

A) ​adaptive coping skill 
B) ​nonadaptive coping skill 
A) ​adaptive coping skill 
B) ​nonadaptive coping skill

Question 19

​Match the communication style to the description.Note: Answers may be used more than once.
-​These learners make up about 30 percent of the population

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Question 20

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
-​Make adjustments for space,therapeutic touch,and reflective (mirror)feedback

Accepted Answer

A) ​visual 
B) ​auditory 
C) ​kinesthetic 
A) ​visual 
B) ​auditory 
C) ​kinesthetic

Exam 5: Verbal and Nonverbal Communications

Match each term with its definition. -Anything that gets in the way of communicating a message that is interpreted correctly

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -​It is best to speak one-on-one with the patient in an area where there are not likely to be any distractions or interference

Which of the following is commonly considered a positive gesture?

Which of these is a nonadaptive coping skill?

​Match the communication style to the description.Note: Answers may be used more than once. -​This type of learner will most likely take notes,even if written information is presented

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -​It tells the patient that you are interested in giving and receiving messages of mutual concern and interest

Communication is the interchange of information through thoughts,feelings,messages,or perceptions as by speech,gestures,writing,or behavior.The elements of the sender-receiver process include:

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once. -​Provide written material

Watching TV and reading excessively to avoid dealing with an issue are common types of:

Match each term with its definition. -Holding feelings inside or forcing unacceptable or painful ideas,feelings,and impulses into the unconscious mind

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -​Journaling

​Match the type of communication barrier to its description.Note: Answers may be used more than once. -​This refers to personal opinions formed,for example,about alternative lifestyle individuals or certain ethnic or religious groups

The most common example of a positive,happy facial expression is a:

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -​Spirituality

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -Planning​

​Match the communication style to the description.Note: Answers may be used more than once. -​These learners make up about 30 percent of the population

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once. -​Make adjustments for space,therapeutic touch,and reflective (mirror)feedback

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Filters

Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -It is best to speak one-on-one with the patient in an area where there are not likely to be any distractions or interference

Match the communication style to the description.Note: Answers may be used more than once. -This type of learner will most likely take notes,even if written information is presented

Match the type of nonverbal communication with its description.Note: Answers may be used more than once. -It tells the patient that you are interested in giving and receiving messages of mutual concern and interest

When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once. -Provide written material

Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -Journaling

Match the type of communication barrier to its description.Note: Answers may be used more than once. -This refers to personal opinions formed,for example,about alternative lifestyle individuals or certain ethnic or religious groups

Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -Spirituality

Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once. -Planning

Match the communication style to the description.Note: Answers may be used more than once. -These learners make up about 30 percent of the population

When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once. -Make adjustments for space,therapeutic touch,and reflective (mirror)feedback