Question 1

Match each term with its definition.
-These must be accurate in every detail for proper patient billing

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts A

Question 2

​The specific provisions of the Truth in Lending Act that explains in great detail who and what is covered by the regulation and gives specific disclosure and other requirements that have to be met for open-end and closed-end credit transactions are implemented through:

Accepted Answer

A)  ​the Fair Debt Collection Practices Act 
B)  ​the practice and compliance department 
C)  ​the quality department 
D)  ​Regulation Z 
A)  ​the Fair Debt Collection Practices Act 
B)  ​the practice and compliance department 
C)  ​the quality department 
D)  ​Regulation Z D

Question 3

Match each term with its definition.
-Statements or itemized bills are most often generated using this

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts E

Question 4

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-​Most offices avoid this if at all possible because they are a costly service to the provider or medical facility

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 5

The easiest and fastest method of searching for an account in practice management (PM)software is a(n)____ search.

Accepted Answer

A)  chronologic 
B)  omega 
C)  numeric 
D)  alpha 
A)  chronologic 
B)  omega 
C)  numeric 
D)  alpha

Question 6

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​Statements or itemized bills are most often generated through practice management (PM)software

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 7

The account statement does not typically include which type of information?

Accepted Answer

A)  diagnosis information 
B)  deductibles 
C)  aging information 
D)  account number 
A)  diagnosis information 
B)  deductibles 
C)  aging information 
D)  account number

Question 8

How often should you run the report that reflects accounts with delinquent balances?

Accepted Answer

A)  weekly 
B)  biweekly 
C)  monthly 
D)  bimonthly 
A)  weekly 
B)  biweekly 
C)  monthly 
D)  bimonthly

Question 9

Match each term with its definition.
-The easiest and fastest method of finding an account in a PM system

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 10

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-A check made out to the patient by an unknown party

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 11

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​It is important for statements to be mailed in a timely manner so patients receive them by the first of each month

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 12

Match each term with its definition.
-Requires a medical practice to provide disclosure of finance charges when it offers an installment payment plan of a certain duration to a patient

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 13

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-​Meaning the patient does not have enough money in the bank account to cover the amount of the check

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 14

The best collection opportunity after face-to-face contact is by:

Accepted Answer

A)  telephone 
B)  email 
C)  mailing a statement 
D)  mailing a collection letter 
A)  telephone 
B)  email 
C)  mailing a statement 
D)  mailing a collection letter

Question 15

​Which of the following would be considered a step(s)to locate a skip?

Accepted Answer

A)  ​Place a telephone call to see whether the old phone number was transferred to a new address. 
B)  ​Call referring individuals to try to obtain a new address for the patient,although you must not indicate your reason for needing the new address other than that you need to verify it. 
C)  ​Use the Internet as a tool to locate a skip patient. 
D)  ​All of the above 
A)  ​Place a telephone call to see whether the old phone number was transferred to a new address. 
B)  ​Call referring individuals to try to obtain a new address for the patient,although you must not indicate your reason for needing the new address other than that you need to verify it. 
C)  ​Use the Internet as a tool to locate a skip patient. 
D)  ​All of the above

Question 16

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​Allows information to be pulled from the EMR and populated in the financial components of the patient account

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 17

​The first step in the collections process is to:

Accepted Answer

A)  ​use a certified collection agency 
B)  ​withhold statements for patients with accounts exceeding 90 days past due 
C)  ​firmly demand payment in person and on the telephone 
D)  ​advise patients of the office policy regarding payment when they call to schedule an appointment 
A)  ​use a certified collection agency 
B)  ​withhold statements for patients with accounts exceeding 90 days past due 
C)  ​firmly demand payment in person and on the telephone 
D)  ​advise patients of the office policy regarding payment when they call to schedule an appointment

Question 18

​If the patient balance is $450 and the patient agrees to pay $45 a month on the twelfth of each month with no interest being charged,it will take ________ to pay the bill in full.

Accepted Answer

A)  ​10 months 
B)  ​12 months 
C)  ​45 days 
D)  ​450 days 
A)  ​10 months 
B)  ​12 months 
C)  ​45 days 
D)  ​450 days

Question 19

When processing a credit balance,if a refund is due to a patient,you must:

Accepted Answer

A)  apply the funds as a credit toward future services 
B)  verify that you have the patient's current address 
C)  deduct a small processing fee (usually no more than 5 percent) 
D)  send the check to the patient's insurance company 
A)  apply the funds as a credit toward future services 
B)  verify that you have the patient's current address 
C)  deduct a small processing fee (usually no more than 5 percent) 
D)  send the check to the patient's insurance company

Question 20

​Money due to the practice is known as:

Accepted Answer

A)  ​accounts payable 
B)  ​accounts receivable 
C)  ​account aging 
D)  year-to-date reports 
A)  ​accounts payable 
B)  ​accounts receivable 
C)  ​account aging 
D)  year-to-date reports

Exam 32: Patient Billing,posting Patient Payments,and Collecting Fees

Match each term with its definition. -These must be accurate in every detail for proper patient billing

​The specific provisions of the Truth in Lending Act that explains in great detail who and what is covered by the regulation and gives specific disclosure and other requirements that have to be met for open-end and closed-end credit transactions are implemented through:

Match each term with its definition. -Statements or itemized bills are most often generated using this

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -​Most offices avoid this if at all possible because they are a costly service to the provider or medical facility

The easiest and fastest method of searching for an account in practice management (PM)software is a(n)____ search.

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​Statements or itemized bills are most often generated through practice management (PM)software

The account statement does not typically include which type of information?

How often should you run the report that reflects accounts with delinquent balances?

Match each term with its definition. -The easiest and fastest method of finding an account in a PM system

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -A check made out to the patient by an unknown party

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​It is important for statements to be mailed in a timely manner so patients receive them by the first of each month

Match each term with its definition. -Requires a medical practice to provide disclosure of finance charges when it offers an installment payment plan of a certain duration to a patient

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -​Meaning the patient does not have enough money in the bank account to cover the amount of the check

The best collection opportunity after face-to-face contact is by:

​Which of the following would be considered a step(s)to locate a skip?

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​Allows information to be pulled from the EMR and populated in the financial components of the patient account

​The first step in the collections process is to:

​If the patient balance is $450 and the patient agrees to pay $45 a month on the twelfth of each month with no interest being charged,it will take ________ to pay the bill in full.

When processing a credit balance,if a refund is due to a patient,you must:

​Money due to the practice is known as:

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

The specific provisions of the Truth in Lending Act that explains in great detail who and what is covered by the regulation and gives specific disclosure and other requirements that have to be met for open-end and closed-end credit transactions are implemented through:

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -Most offices avoid this if at all possible because they are a costly service to the provider or medical facility

Match the method of billing with its characteristics.Note: Answers may be used more than once. -Statements or itemized bills are most often generated through practice management (PM)software

Match the method of billing with its characteristics.Note: Answers may be used more than once. -It is important for statements to be mailed in a timely manner so patients receive them by the first of each month

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -Meaning the patient does not have enough money in the bank account to cover the amount of the check

Which of the following would be considered a step(s)to locate a skip?

Match the method of billing with its characteristics.Note: Answers may be used more than once. -Allows information to be pulled from the EMR and populated in the financial components of the patient account

The first step in the collections process is to:

If the patient balance is $450 and the patient agrees to pay $45 a month on the twelfth of each month with no interest being charged,it will take ________ to pay the bill in full.

Money due to the practice is known as: