Question 1

Match each term with its definition.
-Person who has disappeared or moved to avoid payment of bills

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 2

Match each term with its definition.
-The nation's consumer protection agency

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 3

​Special circumstances exist for the medical assistant concerning collections.These circumstances include all but:

Accepted Answer

A)  ​patients whose accounts are less than 30 days old 
B)  ​skip patients 
C)  ​patients under bankruptcy situations 
D)  ​deceased patients 
A)  ​patients whose accounts are less than 30 days old 
B)  ​skip patients 
C)  ​patients under bankruptcy situations 
D)  ​deceased patients

Question 4

​Accounts are considered current if within ____ days of the billing date.

Accepted Answer

A)  ​30 
B)  ​60 
C)  ​90 
D)  ​120 
A)  ​30 
B)  ​60 
C)  ​90 
D)  ​120

Question 5

Match each term with its definition.
-Prohibits debt collectors from using abusive,unfair,or deceptive practices to collect from a patient or customer

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 6

Collection agencies may charge _________ for their services.

Accepted Answer

A)  $50 
B)  a percentage of the bill 
C)  50 percent 
D)  $35 
A)  $50 
B)  a percentage of the bill 
C)  50 percent 
D)  $35

Question 7

Match each term with its definition.
-Petition to a court by an individual who is stating that he or she cannot pay any debt incurred

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 8

Match each term with its definition.
-A way to identify accounts according to the length of time they have been delinquent

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 9

When posting a payment to a patient's account,you must enter all but which of the following into the system?

Accepted Answer

A)  date of the payment 
B)  previous balance 
C)  payment amount 
D)  form of payment 
A)  date of the payment 
B)  previous balance 
C)  payment amount 
D)  form of payment

Question 10

Match each term with its definition.
-Type of billing commonly used in large medical practices

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 11

Match each term with its definition.
-Generally come into play when a bill is delinquent for more than 6 months.

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 12

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-​Send no further statements,and refer any patient calls regarding the account to them

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 13

Match each term with its definition.
-Should not be accepted if it has more than one endorsement

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 14

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​One to two days should be set aside for processing and mailing the statements

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 15

The patient's appreciation for the services received is highest:

Accepted Answer

A)  during the month following the service 
B)  during the week following the service 
C)  at the time of service 
D)  prior to arrival at the medical office 
A)  during the month following the service 
B)  during the week following the service 
C)  at the time of service 
D)  prior to arrival at the medical office

Question 16

​Credit transactions over $25,000 are exempt from the TILA unless:

Accepted Answer

A)  ​the patient has signed a promissory note 
B)  ​the provider/practice has waived the fee 
C)  ​there is a security interest taken in real property or a mobile home 
D)  ​there is no way to collect from the patient or his/her family 
A)  ​the patient has signed a promissory note 
B)  ​the provider/practice has waived the fee 
C)  ​there is a security interest taken in real property or a mobile home 
D)  ​there is no way to collect from the patient or his/her family

Question 17

It is recommended that a practice which uses monthly billing set aside ____ for processing and mailing statements.

Accepted Answer

A)  an hour a day 
B)  a few hours a month 
C)  1-2 days a month 
D)  4-5 days a month 
A)  an hour a day 
B)  a few hours a month 
C)  1-2 days a month 
D)  4-5 days a month

Question 18

Match each term with its definition.
-The PM software is often integrated with this system that allows information to be pulled from it and populated in the financial components of the patient account

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 19

If a statute of limitations is 2 years,and the last date on the patient account was September 2016,it could be collected through:

Accepted Answer

A)  September 2016 
B)  October 2016 
C)  September 2018 
D)  October 2018 
A)  September 2016 
B)  October 2016 
C)  September 2018 
D)  October 2018

Question 20

It is recommended that you use which of the following words when composing collection letters?

Accepted Answer

A)  neglected 
B)  ignored 
C)  failed 
D)  overlooked 
A)  neglected 
B)  ignored 
C)  failed 
D)  overlooked

Exam 32: Patient Billing,posting Patient Payments,and Collecting Fees

Match each term with its definition. -Person who has disappeared or moved to avoid payment of bills

Match each term with its definition. -The nation's consumer protection agency

​Special circumstances exist for the medical assistant concerning collections.These circumstances include all but:

​Accounts are considered current if within ____ days of the billing date.

Match each term with its definition. -Prohibits debt collectors from using abusive,unfair,or deceptive practices to collect from a patient or customer

Collection agencies may charge _________ for their services.

Match each term with its definition. -Petition to a court by an individual who is stating that he or she cannot pay any debt incurred

Match each term with its definition. -A way to identify accounts according to the length of time they have been delinquent

When posting a payment to a patient's account,you must enter all but which of the following into the system?

Match each term with its definition. -Type of billing commonly used in large medical practices

Match each term with its definition. -Generally come into play when a bill is delinquent for more than 6 months.

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -​Send no further statements,and refer any patient calls regarding the account to them

Match each term with its definition. -Should not be accepted if it has more than one endorsement

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​One to two days should be set aside for processing and mailing the statements

The patient's appreciation for the services received is highest:

​Credit transactions over $25,000 are exempt from the TILA unless:

It is recommended that a practice which uses monthly billing set aside ____ for processing and mailing statements.

Match each term with its definition. -The PM software is often integrated with this system that allows information to be pulled from it and populated in the financial components of the patient account

If a statute of limitations is 2 years,and the last date on the patient account was September 2016,it could be collected through:

It is recommended that you use which of the following words when composing collection letters?

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Special circumstances exist for the medical assistant concerning collections.These circumstances include all but:

Accounts are considered current if within ____ days of the billing date.

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -Send no further statements,and refer any patient calls regarding the account to them

Match the method of billing with its characteristics.Note: Answers may be used more than once. -One to two days should be set aside for processing and mailing the statements

Credit transactions over $25,000 are exempt from the TILA unless: