Question 1

Match each term with its definition.
-These are vital for the financial health of a medical facility

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 2

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​The same cycle is maintained each month so that patients learn when to expect your statement

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 3

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-​Deduct the amount of the check from the medical office's checking account balance

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 4

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​Typically is more efficient in smaller medical practices

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 5

There are certain circumstances that warrant a statement be withheld (not generated / not sent to the patient).Which of the following is not considered one of the "certain circumstances"?

Accepted Answer

A)  relatives of the provider 
B)  workers' compensation claims 
C)  accounts of government-assisted patients 
D)  families of patients who have recently passed away 
A)  relatives of the provider 
B)  workers' compensation claims 
C)  accounts of government-assisted patients 
D)  families of patients who have recently passed away

Question 6

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-​It is your responsibility to identify this and issue a refund check to the patient or the insurance company

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 7

Where do aging dates usually appear on a patient statement?

Accepted Answer

A)  alongside the amount due 
B)  alongside the description of services 
C)  at the top or bottom 
D)  in the letterhead 
A)  alongside the amount due 
B)  alongside the description of services 
C)  at the top or bottom 
D)  in the letterhead

Question 8

Match each term with its definition.
-Contracting out a specific business function to another company,rather than having your own company manage that specific work

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 9

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​Commonly used in large medical practices with a large number of statements sent out each month

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 10

An outsourced billing service does not _____ statements.

Accepted Answer

A)  print 
B)  mail 
C)  create 
D)  sort 
A)  print 
B)  mail 
C)  create 
D)  sort

Question 11

A signed disclosure of finance charges form must be kept on file for:

Accepted Answer

A)  6 months 
B)  1 year 
C)  18 months 
D)  2 years 
A)  6 months 
B)  1 year 
C)  18 months 
D)  2 years

Question 12

The Fair Debt Collection Practices Act (FDCPA)does not cover which type of debts?

Accepted Answer

A)  business 
B)  personal 
C)  family 
D)  household 
A)  business 
B)  personal 
C)  family 
D)  household

Question 13

​Match the method of billing with its characteristics.Note: Answers may be used more than once.
-​Allows office staff to handle the accounts in a more efficient manner and with more flexibility

Accepted Answer

A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing 
A) ​monthly billing 
B) ​cycle billing 
C) ​computerized billing

Question 14

If you make collection calls before or after the legal hours in your state,you can be liable for:

Accepted Answer

A)  stalking 
B)  harassment 
C)  assault 
D)  filing false charges 
A)  stalking 
B)  harassment 
C)  assault 
D)  filing false charges

Question 15

​There are a number of exceptions to the usual billing and collection procedures.Which of the following would not be considered an exception?

Accepted Answer

A)  ​A person who has disappeared or moved to avoid payment of bills (the patient is a skip). 
B)  ​Some providers complete physical examinations for individuals applying for insurance coverage;the bill is sent to the insurance company. 
C)  ​Providers who specialize in sports medicine and examine athletes might be paid by the school or team referring the patient. 
D)  ​The provider might examine a patient in consultation in a legal claim,and,in this case,the person or agency requesting the consultation is responsible for the charges. 
A)  ​A person who has disappeared or moved to avoid payment of bills (the patient is a skip). 
B)  ​Some providers complete physical examinations for individuals applying for insurance coverage;the bill is sent to the insurance company. 
C)  ​Providers who specialize in sports medicine and examine athletes might be paid by the school or team referring the patient. 
D)  ​The provider might examine a patient in consultation in a legal claim,and,in this case,the person or agency requesting the consultation is responsible for the charges.

Question 16

Match each term with its definition.
-Explains to a patient how much money he or she owes to a medical facility

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 17

Match each term with its definition.
-Check made out to a patient by another unknown party

Accepted Answer

A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy 
A) third-party check 
B) postal money order 
C) Federal Trade Commission (FT
C)  
D) Fair Debt Collection Practices Act (FDCP
A)  
E) Truth in Lending Act (TIL
A) 
F)validation notice
G)collection agencies
H)statute of limitations
I)skip
J)bankruptcy

Question 18

Match each term with its definition.
-Computer terminology for a patient ledger

Accepted Answer

A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts 
A) patient account statements 
B) outsourcing 
C) monthly billing 
D) cycle billing 
E) practice management (PM)software system
F)electronic medical record (EMR)system
G)account history
H)alpha search
I)patient payments
J)aging of accounts

Question 19

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once.
-​Exists when an account is overpaid,and a refund must be made back to the patient or a health insurance company by the medical facility

Accepted Answer

A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party 
A) nonsufficient funds check 
B) ​collection agency transaction 
C) ​credit balance 
D) third party

Question 20

The Truth in Lending Act (TILA)requires the disclosure of finance charges if allowing a patient to pay in more than _____ installments.

Accepted Answer

A)  two 
B)  four 
C)  six 
D)  eight 
A)  two 
B)  four 
C)  six 
D)  eight

Exam 32: Patient Billing,posting Patient Payments,and Collecting Fees

Match each term with its definition. -These are vital for the financial health of a medical facility

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​The same cycle is maintained each month so that patients learn when to expect your statement

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -​Deduct the amount of the check from the medical office's checking account balance

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​Typically is more efficient in smaller medical practices

There are certain circumstances that warrant a statement be withheld (not generated / not sent to the patient).Which of the following is not considered one of the "certain circumstances"?

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -​It is your responsibility to identify this and issue a refund check to the patient or the insurance company

Where do aging dates usually appear on a patient statement?

Match each term with its definition. -Contracting out a specific business function to another company,rather than having your own company manage that specific work

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​Commonly used in large medical practices with a large number of statements sent out each month

An outsourced billing service does not _____ statements.

A signed disclosure of finance charges form must be kept on file for:

The Fair Debt Collection Practices Act (FDCPA)does not cover which type of debts?

​Match the method of billing with its characteristics.Note: Answers may be used more than once. -​Allows office staff to handle the accounts in a more efficient manner and with more flexibility

If you make collection calls before or after the legal hours in your state,you can be liable for:

​There are a number of exceptions to the usual billing and collection procedures.Which of the following would not be considered an exception?

Match each term with its definition. -Explains to a patient how much money he or she owes to a medical facility

Match each term with its definition. -Check made out to a patient by another unknown party

Match each term with its definition. -Computer terminology for a patient ledger

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -​Exists when an account is overpaid,and a refund must be made back to the patient or a health insurance company by the medical facility

The Truth in Lending Act (TILA)requires the disclosure of finance charges if allowing a patient to pay in more than _____ installments.

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Match the method of billing with its characteristics.Note: Answers may be used more than once. -The same cycle is maintained each month so that patients learn when to expect your statement

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -Deduct the amount of the check from the medical office's checking account balance

Match the method of billing with its characteristics.Note: Answers may be used more than once. -Typically is more efficient in smaller medical practices

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -It is your responsibility to identify this and issue a refund check to the patient or the insurance company

Match the method of billing with its characteristics.Note: Answers may be used more than once. -Commonly used in large medical practices with a large number of statements sent out each month

Match the method of billing with its characteristics.Note: Answers may be used more than once. -Allows office staff to handle the accounts in a more efficient manner and with more flexibility

There are a number of exceptions to the usual billing and collection procedures.Which of the following would not be considered an exception?

Match the type of adjustment made to a patient's account with its definition.Note: Answers may be used more than once. -Exists when an account is overpaid,and a refund must be made back to the patient or a health insurance company by the medical facility