Exam 22: Telephone Communications

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Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Your coworkers' comments about the patient

(Multiple Choice)

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(80)

Question 41

Match each "phone tone" with the message it sends to a listener. -I'm bored and have absolutely no interest in what you're talking about

(Multiple Choice)

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(92)

Question 42

Phone menus are designed to:

(Multiple Choice)

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(80)

Question 43

When a patient calls with a medical question,you should:

(Multiple Choice)

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Question 44

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Threats received

(Multiple Choice)

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Question 45

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Phone number of caller-including the area code if appropriate-and if okay to leave message (verify with CCP)

(Multiple Choice)

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(86)

Question 46

When it comes to your personal mobile device,it would be considered best practice to:

(Multiple Choice)

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Question 47

When responding to a nonemergency phone call and the person needs additional information,it is appropriate to respond:

(Multiple Choice)

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Question 48

The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Is it kind?

(Multiple Choice)

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Question 49

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Referrals and authorizations department

(Multiple Choice)

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Question 50

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Apologize

(Multiple Choice)

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(74)

Question 51

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Negative comments about the patient's attitude

(Multiple Choice)

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(91)

Question 52

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Lab services and locations

(Multiple Choice)

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(86)

Question 53

Match each term with its definition. -May be used to allow patients to request prescription refills

(Multiple Choice)

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Question 54

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Police department

(Multiple Choice)

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(70)

Question 55

Match the term to its definition (note some answers may be used more than once). -A combination of practice management and electronic medical records

(Multiple Choice)

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(74)

Question 56

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -IT department

(Multiple Choice)

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(95)

Question 57

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -CDC (including vaccine information,travel advisories,etc. )

(Multiple Choice)

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(89)

Question 58

When obtaining a telephone message from a recording device or outside answering service,you should not:

(Multiple Choice)

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Question 59

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -A detailed and accurate message indicating nature of the call

(Multiple Choice)

4.9/5

(72)

Question 60

Showing 41 - 60 of 81

Exam 22: Telephone Communications

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Your coworkers' comments about the patient

Match each "phone tone" with the message it sends to a listener. -I'm bored and have absolutely no interest in what you're talking about

Phone menus are designed to:

When a patient calls with a medical question,you should:

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Threats received

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Phone number of caller-including the area code if appropriate-and if okay to leave message (verify with CCP)

​When it comes to your personal mobile device,it would be considered best practice to:

​When responding to a nonemergency phone call and the person needs additional information,it is appropriate to respond:

​The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Is it kind?

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Referrals and authorizations department

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Apologize

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Negative comments about the patient's attitude

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Lab services and locations

Match each term with its definition. -May be used to allow patients to request prescription refills

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Police department

​Match the term to its definition (note some answers may be used more than once). -​A combination of practice management and electronic medical records

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​IT department

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​CDC (including vaccine information,travel advisories,etc. )

When obtaining a telephone message from a recording device or outside answering service,you should not:

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​A detailed and accurate message indicating nature of the call

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Your coworkers' comments about the patient

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Threats received

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Phone number of caller-including the area code if appropriate-and if okay to leave message (verify with CCP)

When it comes to your personal mobile device,it would be considered best practice to:

When responding to a nonemergency phone call and the person needs additional information,it is appropriate to respond:

The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Is it kind?

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Referrals and authorizations department

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Apologize

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Negative comments about the patient's attitude

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Lab services and locations

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Police department

Match the term to its definition (note some answers may be used more than once). -A combination of practice management and electronic medical records

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -IT department

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -CDC (including vaccine information,travel advisories,etc. )

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -A detailed and accurate message indicating nature of the call