When Obtaining a Telephone Message from a Recording Device or Outside

When obtaining a telephone message from a recording device or outside answering service,you should not:

A) use active listening skills
B) also check the fax machine and patient portal for additional messages
C) list all patients who leave messages so you can pull their charts (or access their EHR)
D) prioritize messages according to the order in which they were received

Correct Answer:

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