​When Responding to a Nonemergency Phone Call and the Person

​When responding to a nonemergency phone call and the person needs additional information,it is appropriate to respond:

A) ​Excuse yourself from the phone call by saying,"May I put you on hold for a moment?"
B) ​"May I call you back with that information?"
C) ​Confirm the patient's phone number before hanging up because it might have changed since the patient's last appointment.
D) ​All of the above

Correct Answer:

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