Exam 22: Telephone Communications

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​When were you last seen by the doctor?

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​When would you like to come in?

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Take action

When answering a telephone call,you should not:

Match each "phone tone" with the message it sends to a listener. -I'm enthusiastic about this subject!

​Before you transfer a patient's call to another department or office:

​The THINK technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -​Is it necessary?

Match each term with its definition. -Used for reference when placing long-distance phone calls

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Home health services

When documenting a telephone call,you should:

Match each "phone tone" with the message it sends to a listener. -I'm depressed and want to be left alone

​Match the term to its definition (note some answers may be used more than once). -​Refers to the interoperability of electronic medical records,or the ability to share medical records with other health care facilities

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​OSHA

Match each term with its definition. -Should be filled out when a threatening call is received

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​If requesting prescription,include name and phone number of pharmacy,drug name,dosage,last refill date

If a caller is requesting information,you should ask if you can call him or her back if it will take you longer than ____ to retrieve it.

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​What is the problem?

Match each "phone tone" with the message it sends to a listener. -I don't believe what I'm hearing

It is most appropriate to use an answering machine:

​Match the term to its definition (note some answers may be used more than once). -​A combination of electronic,wireless,or paper records