Question 1

Which of the following locations is an appropriate place for learning?

Accepted Answer

A)  Waiting room 
B)  Exam rooms 
C)  Front desk 
D)  All of the above 
A)  Waiting room 
B)  Exam rooms 
C)  Front desk 
D)  All of the above

Question 2

Material should be written in lay language at a(n)__________ grade level to promote general patient understanding.

Accepted Answer

The answer of Material should be written in lay language...

Question 3

Dr.Elisabeth Kübler-Ross's model of grief is helpful for families,because everyone experiencing grief goes through the process in the same way.

Accepted Answer

A) True 
 B)False

Question 4

Which model analyzes what people believe to be true about themselves and their health?

Accepted Answer

A)  The health belief model 
B)  Elisabeth Kübler-Ross's stages of grief 
C)  The holistic model 
A)  The health belief model 
B)  Elisabeth Kübler-Ross's stages of grief 
C)  The holistic model

Question 5

Family members of an adult patient diagnosed with diabetes mellitus do not need to be involved in patient education.

Accepted Answer

A) True 
 B)False

Question 6

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Accepted Answer

A) True 
 B)False

Question 7

Having the patient observe while you change a wound dressing is the most effective method of teaching the skill.

Accepted Answer

A) True 
 B)False

Question 8

You are responsible for developing a patient education pamphlet on diabetes mellitus.Which factor is most important to remember?

Accepted Answer

A)  Using correct medical terminology about the disease process 
B)  Creating a comprehensive,complex description of the complications of the disease 
C)  Using language that a sixth- to eighth-grader can understand 
D)  Creating different pamphlets for male and female patients 
A)  Using correct medical terminology about the disease process 
B)  Creating a comprehensive,complex description of the complications of the disease 
C)  Using language that a sixth- to eighth-grader can understand 
D)  Creating different pamphlets for male and female patients

Question 9

If a patient is in pain,the patient teaching session should be completed immediately so that the patient can go home and rest.

Accepted Answer

A) True 
 B)False

Question 10

The holistic model suggests that patient education should consider all aspects of the patient's life,including the person's __________,emotional,social,economic,and spiritual needs.

Accepted Answer

The answer of The holistic model suggests that patient education...

Question 11

Nonverbal communication is important when interacting with patients who have a language barrier.

Accepted Answer

A) True 
 B)False

Question 12

Although Mr.Ignatio refuses to accept the seriousness of his disease,the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

Accepted Answer

A) True 
 B)False

Question 13

Diagram and explain how to develop and implement a patient teaching plan.

Accepted Answer

The parts of the teaching plan include a

Question 14

If the provider believes that it is in the patient's best interest that family members be involved in patient health education,the medical assistant can contact the family only if the patient has given approval.This permission should be included in the patient's HIPAA information and should be documented in the medical record so that all employees can read evidence of the patient's approval.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true,and the second statement is false. 
D)  The first statement is false,and the second statement is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true,and the second statement is false. 
D)  The first statement is false,and the second statement is true.

Question 15

Which of the following aspects should be included in the patient's health record regarding education intervention?

Accepted Answer

A)  Patient's response 
B)  Material covered 
C)  Date of each session 
D)  Individual conducting each intervention 
E)  All of the above 
A)  Patient's response 
B)  Material covered 
C)  Date of each session 
D)  Individual conducting each intervention 
E)  All of the above

Question 16

Mr.Ignatio's daughter called today and wants details about her father's diagnosis.How should the medical assistant manage this request?

Accepted Answer

A)  Send the daughter a copy of her father's records. 
B)  Ask the daughter to come to the office to review the patient's record. 
C)  Refer to Mr.Ignatio's authorization of access to his personal information before answering any questions. 
D)  Call the patient's attorney for approval. 
A)  Send the daughter a copy of her father's records. 
B)  Ask the daughter to come to the office to review the patient's record. 
C)  Refer to Mr.Ignatio's authorization of access to his personal information before answering any questions. 
D)  Call the patient's attorney for approval.

Question 17

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

Accepted Answer

A)  Sociocultural 
B)  Intellectual 
C)  Economic 
D)  Spiritual 
A)  Sociocultural 
B)  Intellectual 
C)  Economic 
D)  Spiritual

Question 18

Describe the role of the medical assistant as the patient educator.

Accepted Answer

The role of the medical assistant in pat

Question 19

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participates in a support group.

Accepted Answer

A) True 
 B)False

Question 20

Reflection can be an excellent communication tool to use when a patient is angry about a diagnosis.

Accepted Answer

A) True 
 B)False

Exam 5: Patient Education

Which of the following locations is an appropriate place for learning?

Material should be written in lay language at a(n)__________ grade level to promote general patient understanding.

Dr.Elisabeth Kübler-Ross's model of grief is helpful for families,because everyone experiencing grief goes through the process in the same way.

Which model analyzes what people believe to be true about themselves and their health?

Family members of an adult patient diagnosed with diabetes mellitus do not need to be involved in patient education.

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Having the patient observe while you change a wound dressing is the most effective method of teaching the skill.

You are responsible for developing a patient education pamphlet on diabetes mellitus.Which factor is most important to remember?

If a patient is in pain,the patient teaching session should be completed immediately so that the patient can go home and rest.

The holistic model suggests that patient education should consider all aspects of the patient's life,including the person's __________,emotional,social,economic,and spiritual needs.

Nonverbal communication is important when interacting with patients who have a language barrier.

Although Mr.Ignatio refuses to accept the seriousness of his disease,the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

Diagram and explain how to develop and implement a patient teaching plan.

Which of the following aspects should be included in the patient's health record regarding education intervention?

Mr.Ignatio's daughter called today and wants details about her father's diagnosis.How should the medical assistant manage this request?

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

Describe the role of the medical assistant as the patient educator.

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participates in a support group.

Reflection can be an excellent communication tool to use when a patient is angry about a diagnosis.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

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