Question 1

Which statement is true about Dr.Elisabeth Kübler-Ross's stages of grief model?

Accepted Answer

A)  Most patients are ready to learn about disease process immediately after diagnosis. 
B)  Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant. 
C)  Family members of adult patients do not need to be included in education interventions. 
D)  Most patients reach acceptance of a serious health condition within a few days. 
A)  Most patients are ready to learn about disease process immediately after diagnosis. 
B)  Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant. 
C)  Family members of adult patients do not need to be included in education interventions. 
D)  Most patients reach acceptance of a serious health condition within a few days.

Question 2

Which stage of grief is associated with a patient's refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

Accepted Answer

A)  Denial and isolation 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial and isolation 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance

Question 3

When suggesting possible education tools,the medical assistant should encourage the patient to conduct his or her own research for informative websites.

Accepted Answer

A) True 
 B)False

Question 4

A major problem with delivering high-quality patient education in the ambulatory setting is the lack of __________.

Accepted Answer

The answer of A major problem with delivering high-quality patient...

Question 5

Patient factors that have an impact on learning include the patient's __________ of disease versus the actual state of disease.

Accepted Answer

The answer of Patient factors that have an impact on...

Question 6

Both videotapes and Internet sites allow patient learning to be self-directed and __________.

Accepted Answer

The answer of Both videotapes and Internet sites allow patient...

Question 7

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem.

Accepted Answer

A) True 
 B)False

Question 8

HIPAA restrictions on PHI dictate

Accepted Answer

A)  sharing patient information with immediate family members only. 
B)  releasing patient information only to those identified on the patient authorization form. 
C)  copying records for the patient's spouse as requested. 
D)  scheduling family members for educational meetings as needed. 
A)  sharing patient information with immediate family members only. 
B)  releasing patient information only to those identified on the patient authorization form. 
C)  copying records for the patient's spouse as requested. 
D)  scheduling family members for educational meetings as needed.

Question 9

__________ is a comprehensive Internet site for accurate healthcare information.

Accepted Answer

The answer of __________ is a comprehensive Internet site for...

Question 10

The patient may use defense mechanisms as protection from the realities of a serious disease.

Accepted Answer

A) True 
 B)False

Question 11

The best method for communicating with a patient who speaks a different language is to

Accepted Answer

A)  establish eye contact and speak loudly. 
B)  provide written handouts. 
C)  use medical terminology to explain the diagnosis. 
D)  observe the patient for cues that indicate confusion. 
A)  establish eye contact and speak loudly. 
B)  provide written handouts. 
C)  use medical terminology to explain the diagnosis. 
D)  observe the patient for cues that indicate confusion.

Question 12

Essential factors in __________ management for the ambulatory care setting include conducting adequate patient education and follow-up.

Accepted Answer

The answer of Essential factors in __________ management for the...

Question 13

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Accepted Answer

A) True 
 B)False

Question 14

To accept the severity of a disease,the patient first must understand the potential complications of the disorder.

Accepted Answer

A) True 
 B)False

Question 15

What is one of the best ways to manage a large amount of information within a short time?

Accepted Answer

A)  Use community resources to reinforce your message. 
B)  Refer patients to vendor-approved websites. 
C)  DVDs 
D)  Group demonstrations 
A)  Use community resources to reinforce your message. 
B)  Refer patients to vendor-approved websites. 
C)  DVDs 
D)  Group demonstrations

Question 16

Based on what you have learned about the health belief model,explain the five factors that can affect a patient's attitude toward disease and give some suggestions on how the medical assistant can therapeutically perform patient education under these circumstances.

Accepted Answer

The model suggests that the medical assi

Question 17

The use of appropriate body language during a teaching intervention is especially helpful for a patient with a language barrier.

Accepted Answer

A) True 
 B)False

Question 18

A holistic model for patient education means designing a patient teaching plan that focuses on the patient's disease without concern for the patient's ability to pay for care.

Accepted Answer

A) True 
 B)False

Question 19

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Accepted Answer

The answer of A helpful tool for testing patient understanding...

Question 20

A 12-year-old patient recently was diagnosed with rheumatoid arthritis,which may seriously affect his ability to play sports.It is in the child's best interests to conduct education interventions with his parents rather than with him,because he will have to comply with certain activity restrictions.

Accepted Answer

A) True 
 B)False

Exam 5: Patient Education

Which statement is true about Dr.Elisabeth Kübler-Ross's stages of grief model?

Which stage of grief is associated with a patient's refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

When suggesting possible education tools,the medical assistant should encourage the patient to conduct his or her own research for informative websites.

A major problem with delivering high-quality patient education in the ambulatory setting is the lack of __________.

Patient factors that have an impact on learning include the patient's __________ of disease versus the actual state of disease.

Both videotapes and Internet sites allow patient learning to be self-directed and __________.

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem.

HIPAA restrictions on PHI dictate

__________ is a comprehensive Internet site for accurate healthcare information.

The patient may use defense mechanisms as protection from the realities of a serious disease.

The best method for communicating with a patient who speaks a different language is to

Essential factors in __________ management for the ambulatory care setting include conducting adequate patient education and follow-up.

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

To accept the severity of a disease,the patient first must understand the potential complications of the disorder.

What is one of the best ways to manage a large amount of information within a short time?

Based on what you have learned about the health belief model,explain the five factors that can affect a patient's attitude toward disease and give some suggestions on how the medical assistant can therapeutically perform patient education under these circumstances.

The use of appropriate body language during a teaching intervention is especially helpful for a patient with a language barrier.

A holistic model for patient education means designing a patient teaching plan that focuses on the patient's disease without concern for the patient's ability to pay for care.

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

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