Question 1

Effective leaders match the tools of rhetoric to the five senses of the audience. For logos, they mostly use

Accepted Answer

A)  sound. 
B)  sight. 
C)  smell. 
D)  touch. 
A)  sound. 
B)  sight. 
C)  smell. 
D)  touch.

Question 2

________ is based in mental reasoning.

Accepted Answer

A)  Ethos 
B)  Humor 
C)  Pathos 
D)  Logos 
A)  Ethos 
B)  Humor 
C)  Pathos 
D)  Logos

Question 3

Two people with two different value systems may be motivated by the same needs.

Accepted Answer

A) True 
 B)False

Question 4

Satisfaction of needs progresses according to the following sequence

Accepted Answer

A)  survival, social, security, belonging, self-actualization. 
B)  survival, belonging, security, self-fulfillment, social. 
C)  survival, acceptance, belonging, love, security. 
D)  survival, security, belonging, respect, fulfillment. 
A)  survival, social, security, belonging, self-actualization. 
B)  survival, belonging, security, self-fulfillment, social. 
C)  survival, acceptance, belonging, love, security. 
D)  survival, security, belonging, respect, fulfillment.

Question 5

An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by

Accepted Answer

A)  physical needs. 
B)  social esteem needs. 
C)  affiliation needs. 
D)  security needs. 
A)  physical needs. 
B)  social esteem needs. 
C)  affiliation needs. 
D)  security needs.

Question 6

In the context of Maslow's hierarchy of human needs, the need for ________ is the need to be considered favorably by self and others.

Accepted Answer

A)  survival 
B)  security 
C)  respect 
D)  fulfillment 
A)  survival 
B)  security 
C)  respect 
D)  fulfillment

Question 7

The character requirement for long-term leadership success can be summarized with the phrase

Accepted Answer

A)  every tub has to stand on its own bottom. 
B)  the early bird gets the worm. 
C)  nice guys finish first. 
D)  a stitch in time saves nine. 
E)  none of these. 
A)  every tub has to stand on its own bottom. 
B)  the early bird gets the worm. 
C)  nice guys finish first. 
D)  a stitch in time saves nine. 
E)  none of these.

Question 8

According to the dimensions of emotional intelligence, ________ is the ability to recognize and understand the meaning of one's own emotions, moods, and drives and their impact on others.

Accepted Answer

A)  self-awareness 
B)  self-management 
C)  social awareness 
D)  relationship management 
A)  self-awareness 
B)  self-management 
C)  social awareness 
D)  relationship management

Question 9

In the context of Maslow's hierarchy of human needs, survival needs and safety needs are considered basic needs.

Accepted Answer

A) True 
 B)False

Question 10

Match the items below with their descriptions:
-emotional intelligence

Accepted Answer

A) principles of motivation 
B) requirement for managing conflict effectively 
C) the ability to understand and deal effectively with people 
D) elements of the art of persuasion 
E) normal human needs
F)prescription for business success
G)required for speaking effectively 
A) principles of motivation 
B) requirement for managing conflict effectively 
C) the ability to understand and deal effectively with people 
D) elements of the art of persuasion 
E) normal human needs
F)prescription for business success
G)required for speaking effectively

Question 11

________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Accepted Answer

A)  Domination 
B)  Accommodation 
C)  Compromise 
D)  Collaboration 
E)  All of these 
A)  Domination 
B)  Accommodation 
C)  Compromise 
D)  Collaboration 
E)  All of these

Question 12

Essential skills for a leader who has developed emotional intelligence include understanding people, the effective use of words, and the ability to manage conflict.

Accepted Answer

A) True 
 B)False

Question 13

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

Accepted Answer

A) True 
 B)False

Question 14

In the context of Maslow's hierarchy of human needs, an organization most likely meets its employees' needs for recognition by providing

Accepted Answer

A)  a supportive physical environment. 
B)  proper tools, equipment, and materials to do the job. 
C)  job participation vehicles, such as regular staff meetings. 
D)  opportunities to improve job status through training programs. 
A)  a supportive physical environment. 
B)  proper tools, equipment, and materials to do the job. 
C)  job participation vehicles, such as regular staff meetings. 
D)  opportunities to improve job status through training programs.

Question 15

A satisfied need ________.

Accepted Answer

A)  leads to lethargy 
B)  is a motivator 
C)  is not a motivator 
D)  increases energy 
E)  none of these 
A)  leads to lethargy 
B)  is a motivator 
C)  is not a motivator 
D)  increases energy 
E)  none of these

Question 16

In the context of the three tools of rhetoric identified by Aristotle, logos is

Accepted Answer

A)  based in the credibility of the speaker. 
B)  argument by logic. 
C)  argument by character. 
D)  based in the emotions of the audience. 
A)  based in the credibility of the speaker. 
B)  argument by logic. 
C)  argument by character. 
D)  based in the emotions of the audience.

Question 17

In the context of Maslow's hierarchy of human needs, the need for ________ is the most complex need.

Accepted Answer

A)  fulfillment 
B)  respect 
C)  survival 
D)  security 
A)  fulfillment 
B)  respect 
C)  survival 
D)  security

Question 18

The role of leadership is critical in meeting human needs and preventing ________.

Accepted Answer

A)  motivation problems 
B)  work force productivity 
C)  employee malnutrition 
D)  motivational excess 
A)  motivation problems 
B)  work force productivity 
C)  employee malnutrition 
D)  motivational excess

Question 19

In his book The Human Equation, Jeffrey Pfeffer identifies seven practices that successful companies share. Among those practices, ________ addresses higher-level needs.

Accepted Answer

A)  above-average wage 
B)  reduced wage differential 
C)  job security 
D)  extensive training 
A)  above-average wage 
B)  reduced wage differential 
C)  job security 
D)  extensive training

Question 20

In the context of the vehicles of communication, during his time, Lincoln mastered ________.

Accepted Answer

A)  television 
B)  newspapers 
C)  the social media 
D)  the radio 
A)  television 
B)  newspapers 
C)  the social media 
D)  the radio

Effective leaders match the tools of rhetoric to the five senses of the audience. For logos, they mostly use

________ is based in mental reasoning.

Two people with two different value systems may be motivated by the same needs.

Satisfaction of needs progresses according to the following sequence

An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by

In the context of Maslow's hierarchy of human needs, the need for ________ is the need to be considered favorably by self and others.

The character requirement for long-term leadership success can be summarized with the phrase

According to the dimensions of emotional intelligence, ________ is the ability to recognize and understand the meaning of one's own emotions, moods, and drives and their impact on others.

In the context of Maslow's hierarchy of human needs, survival needs and safety needs are considered basic needs.

Match the items below with their descriptions: -emotional intelligence

________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Essential skills for a leader who has developed emotional intelligence include understanding people, the effective use of words, and the ability to manage conflict.

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

In the context of Maslow's hierarchy of human needs, an organization most likely meets its employees' needs for recognition by providing

A satisfied need ________.

In the context of the three tools of rhetoric identified by Aristotle, logos is

In the context of Maslow's hierarchy of human needs, the need for ________ is the most complex need.

The role of leadership is critical in meeting human needs and preventing ________.

In his book The Human Equation, Jeffrey Pfeffer identifies seven practices that successful companies share. Among those practices, ________ addresses higher-level needs.

In the context of the vehicles of communication, during his time, Lincoln mastered ________.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Empowerment in the Workplace and the Quality Imperative

Effective Leadership and Human Relations

The Team Concept

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters

Exam 12: Human Behavior and the Art of Persuasion

Effective leaders match the tools of rhetoric to the five senses of the audience. For logos, they mostly use

________ is based in mental reasoning.

Two people with two different value systems may be motivated by the same needs.

Satisfaction of needs progresses according to the following sequence

An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by

In the context of Maslow's hierarchy of human needs, the need for ________ is the need to be considered favorably by self and others.

The character requirement for long-term leadership success can be summarized with the phrase

According to the dimensions of emotional intelligence, ________ is the ability to recognize and understand the meaning of one's own emotions, moods, and drives and their impact on others.

In the context of Maslow's hierarchy of human needs, survival needs and safety needs are considered basic needs.

Match the items below with their descriptions: -emotional intelligence

________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Essential skills for a leader who has developed emotional intelligence include understanding people, the effective use of words, and the ability to manage conflict.

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

In the context of Maslow's hierarchy of human needs, an organization most likely meets its employees' needs for recognition by providing

A satisfied need ________.

In the context of the three tools of rhetoric identified by Aristotle, logos is

In the context of Maslow's hierarchy of human needs, the need for ________ is the most complex need.

The role of leadership is critical in meeting human needs and preventing ________.

In his book The Human Equation, Jeffrey Pfeffer identifies seven practices that successful companies share. Among those practices, ________ addresses higher-level needs.

In the context of the vehicles of communication, during his time, Lincoln mastered ________.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Empowerment in the Workplace and the Quality Imperative

Effective Leadership and Human Relations

The Team Concept

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters