Exam 21: Managing Small Business Operations

An example of associative forecasting is when a concert promoter predicts attendance based on the trend of attendance of the same event in the same location in previous years.

Discuss principles of lean production,specifically the ways that the Toyota Production System uses to eliminate waste.

Tonya owns TT's T-shirts,a sports clothing production company that produces embroidered shirts that are monogrammed.She has identified a constraint with her monogramming machine in that the work flow slows considerably due to the shirts not being fed into the machine properly and the machine taking a certain amount of time.How could this problem be addressed?

The approach that recognizes the assets and activities of the company are interdependent and should be managed so as to maximize the company's performance is

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -Contracting with a third party to take on and manage one or more of a firm's functions

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -Any point in the operations process where limited capacity reduces the production capability of an entire chain of activities

Which item is a tangible output for a bed and breakfast inn guest?

Obsolescence is a cost of inventory.

Unless a firm is planning to market products in Europe or supply components to U.S.automakers,getting ISO 9000 certification is a waste of time and money.

Repetitive operations in manufacturing use

By conforming to ISO 9000,a small manufacturing firm could achieve improvements in

Wallie's Western Wear is a retailer of western style clothing that produces all of its own products.Wallie and Wanda,the owners,want to incorporate a system to solve quality problems and understand they need to start with their customers.What suggestions would be helpful for this process?

If a small plumbing company is installing a TQM program,management should be aware that

The terms repetitive manufacturing and mass production are synonymous.

Because close interactions with customers allow employees to better understand them,management should be sent in the field periodically.