Exam 21: Managing Small Business Operations

Cooperative purchasing organizations for small businesses are more successful now because of the:

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The features of a product or service that enable it to satisfy customers' stated and implied needs

Most companies run out of stock from incorrect ordering.

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The planning and control of a conversion process that includes turning inputs into outputs that customers desire

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -The processes used to create and deliver a product or service

One factor that differentiates the operations of a service firm from manufacturing is its

In his retail store,Jose's point-of-sale software relieves inventory for each item purchased.At any time,Jose can look at the inventory records on his computer and know exactly how many of each item are in stock.This type of inventory system is called:

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A method of reducing inventory carrying costs by making or buying what is needed just as it is needed

Cooperative purchasing organizations are firms that specialize in the purchasing function and provide this service to small businesses.

ISO 9000

Which solution to a constraint would increase efficiency?

After describing common inventory record-keeping systems,what are guidelines for their use?

Purchasing and inventory management share the same objective by contributing to profitable operations.

Adoption of the just-in-time inventory system requires

Forrester Research has shown that using computerized information systems can cut accounts payable costs by 95%.

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A method of controlling inventory that uses a targeted service level,allowing statistical determination of the appropriate amount of inventory to carry

Work groups tend to be better at coordination than specialization.

At CPL Manufacturing,the one-millionth product must be identical to the first.The work is automated and accomplished by machines designed expressly to make these products.This type of manufacturing is known as:

Jasper operates a machine shop.Orders from his his customers are small,but his machines can easily be set up to make other items for different customers.This type of manufacturing is known as

Measuring quality in a service business is easier than measuring quality in a production business.All you have to do is ask the customer.