Exam 21: Managing Small Business Operations

The inventory control method that uses a targeted service level allowing for the variability of supply and demand is

A demand management strategy is the use of pagers by restaurants to notify persons on the waiting list that a table is ready.

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -A proactive approach to quality management that seeks to mistake-proof a firm's operatoins

Holly is a business consultant who assists new companies in writing business plans.What type of manufacturing operation would Holly's business be considered and what are important characteristics for operational success?

The importance of purchasing rests on three areas: quality,service,and cost.

Martha knows that to be successful,everything her company does must create customer

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The use of a random,representative portion of products to determine the acceptability of an entire lot

Discuss quality tools and techniques that can be used to improve quality.Specifically describe the difference between inspection vs.poka-yoke as a quality assurance method.How do these methods relate to Ishikawa's "The Basic Seven" and statistical methods of quality control?

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -An index that determines the quantity to purchase in order to minimize total inventory costs

Bettina would like to improve the quality of the dining experience in her cafe.To achieve this,Bettina's efforts should begin with a focus on

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -Manufacturing operations designed for long production runs of high-volume,standardized products

Poka-yoke is a proactive approach that seeks to mistake-proof a firm's operations.

Of the following,which is of greatest concern to a production manager?

Job shops are best suited for

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -A form of manufacturing with output that more closely resembles a product stream than individual products

Terrell is trying to decide whether to concentrate his purchases with one supplier or diversify with two or three.One factor in favor of a single supplier is:

In order to achieve market success,a firm merely needs to concentrate on either providing an excellent product or service,or devising an insightful marketing strategy.

The Supply Chain Operations Reference model is a list of five critical factors when assessing a strategic alliance.

Job shops in manufacturing use specialized equipment.

The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials,manpower,and machinery.This discussion is about: