Exam 21: Managing Small Business Operations

Shoichiro Toyoda,former president of Toyota Motors,built on Ford's concepts and focused on the need to eliminate waste from the production system.He followed a(n)_______ approach.

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The most restrictive limit on capacity,determining the capacity of the entire system

The ideal quantity of an item to purchase is referred to as the economic order quantity (EOQ).

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -An approach that emphasizes efficiency through elimination of waste

A reason to buy component parts is

Service businesses are typically more concerned with _____ costs than with the cost of materials for operations.

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The standards governing international certification of a firm's quality management procedures

The simplest method of inventory record-keeping is called cycle counting.

Operations refers to the processes used to create and deliver a good or service.

While large corporations have access to data mining techniques for insights into customer buying patterns,small companies typically cannot afford the software.

Twice a year the entire production line shuts down and a complete count is taken of every inventory item.This inventory system is called:

If a small fencing company wants to check the length of fence posts to determine if they are acceptable,a(n)______ should be used.

At the weekly managers' meeting,Marcel is discussing how the company's product is made and delivered to its customers.Marcel is talking about:

After describing the ABC Inventory Classification System,give examples of each category for a food item common to a restaurant.

Only product firms have an operations process.

Duff's Buffet offers a discount for lunches on Tuesdays.Duff's is using

A suggestion for increasing outsourcing success is

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -Forecasting that considers a variety of variables to determine expected sales

The basic quality tool that Kaoru Ishikawa recognized that identifies potential causes of a problem while sorting them into categories is the

Continuous manufacturing refers to assembly lines that run 24 hours a day,seven days a week.