Exam 21: Managing Small Business Operations

Match the term with its definition.Some terms may not be used. a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -Measured parameters that fall on a continuum,such as weight or length

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A method that provides for periodic counting of items in inventory

Rather than rely on the bartender to use the correct proportions of ingredients in mixed drinks,the owner installed a drink-mixing machine that automatically selects and measures the ingredients into the glass.This method is a type of:

The goal of lean production is to use the minimum amount of resources necessary to achieve a total bundle of satisfaction for the customer.

The buying of products or services from a third party to manage a firm's functions is known as

Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.

Discuss the objectives of inventory management.

Buying components is preferable to making them when it is necessary to protect a secret design for a seasonal item.

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -An organization in which small businesses combine their demand for products or services in order to negotiate as a group with suppliers

Ralph operates a computer-controlled machine.His jobs can be either large or small.To change the set up from one product to another usually requires only a change in programming.This type of manufacturing is known as:

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A method for keeping a running record of inventory

Because the small business owner must perform many functions that consume many hours each day,it is acceptable practice to decline a salesperson's request for an appointment.

When Kentucky Chocolates mixes ingredients for their candies,this act is part of operations.

Flexible management systems uses machine automation to cut manufacturing costs while satisfying customer needs.

When a company expands resources in response to a constraint,they are using the option of increasing efficiency.

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -Manufacturing operatoins that usually involve computer-controlled equipment that can turn out products in smaller or more flexible quantities

Bottlenecks in a process are responsible for slower throughput times for the entire process.

The most important reason why a small business should build good relationships with large suppliers is

Match the term with its definition.Some terms may not be used. a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -Manufacturing operations used to create unique but similar products

Match the term with its definition.Some terms may not be used. a.ABC method b.Associative forecasting c.Cooperative purchasing organization d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -A system of classifying items in inventory by relative value