Exam 5: Writing Business Messages

A ________ is a cluster of sentences related to the same general topic.

List at least two types of biased language and explain how to avoid each type.

How does being aware of audience needs influence credibility?

Which of the following should be included to make a lengthy document more useful to mobile readers?

Replacing harsh,unpleasant terms with ________ can help you state your message without using words that may hurt or offend your audience.

What are the associations and feelings evoked by a word?

What does poor grammar in a document suggest to the reader?

Which of the following is the focus of a unified paragraph?

When adopting the "you" attitude,words such as "you" and "yours" should be replaced with words such as "I," "me," "we," and "us."

Discuss why it is important to deliver negative news in as positive manner as possible.

Discuss five techniques that can be used to make mobile messages more effective.

What is the difference between tone and style in business writing?

Which of these techniques can be used to simplify reading on a mobile device?

A compound sentence is really two or more simple sentences that are related.

The ________ of a word is its literal or dictionary meaning.

How is the denotative meaning of a word different from its connotative meaning?

Honor and progress are concrete words.

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

How many main clauses are there in a compound sentence?

List three situations in which the passive voice can help you demonstrate the "you" attitude.