Question 1

What is referring to a corporate leader as a "chairman" instead of a "chairperson" an example of?

Accepted Answer

A) Hyperbole 
B) Expertise 
C) Gender bias 
D) An endorsement 
E) A euphemism 
A) Hyperbole 
B) Expertise 
C) Gender bias 
D) An endorsement 
E) A euphemism

Question 2

When you're writing for mobile devices,using a linear organization will make your messages easier to read on small mobile screens.

Accepted Answer

A) True 
 B)False

Question 3

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

Accepted Answer

You are using the active voice when the

Question 4

List at least three personal characteristics that can help establish credibility with your audience.

Accepted Answer

Audiences assign credibility to individu

Question 5

Which of the following is an advantage of using words that are frequently paired together,such as profit/loss?

Accepted Answer

A) They act as topic sentences 
B) They replace denotative ideas 
C) They provide evidence 
D) They act as transitional elements 
E) They eliminate the need for support sentences 
A) They act as topic sentences 
B) They replace denotative ideas 
C) They provide evidence 
D) They act as transitional elements 
E) They eliminate the need for support sentences

Question 6

Whether consciously or not,most readers in the workplace greet incoming messages by

Accepted Answer

A) anticipating the new knowledge they will gain. 
B) setting aside enough time to read every one of them. 
C) tossing them all into the trash without opening them. 
D) asking the question,"What's in this for me?" 
A) anticipating the new knowledge they will gain. 
B) setting aside enough time to read every one of them. 
C) tossing them all into the trash without opening them. 
D) asking the question,"What's in this for me?"

Question 7

Discuss ways to develop a conversational but businesslike tone in written communication.

Accepted Answer

The conversational tone is used in most

Question 8

When you want to express thoughts in a way that is specific and dynamic,which type of word should be used?

Accepted Answer

A) Jargon 
B) Buzzwords 
C) Clichés 
D) Familiar 
E) Strong and precise 
A) Jargon 
B) Buzzwords 
C) Clichés 
D) Familiar 
E) Strong and precise

Question 9

Which of the following statements that would appear in a business message best reflects the "you" attitude?

Accepted Answer

A) You failed to enclose a check for $25. 
B) We need a check from you for $25 so that we can send the merchandise by May 15. 
C) We will send you the merchandise as soon as we receive your check for $25. 
D) You will have your merchandise by July 15 if you send us your check for $25 today. 
A) You failed to enclose a check for $25. 
B) We need a check from you for $25 so that we can send the merchandise by May 15. 
C) We will send you the merchandise as soon as we receive your check for $25. 
D) You will have your merchandise by July 15 if you send us your check for $25 today.

Question 10

Which of the following can be used to show how ideas are connected to each other?

Accepted Answer

A) Unified paragraphs 
B) Concrete words and phrases 
C) Transitions 
D) Topic sentences 
E) Abstract words 
A) Unified paragraphs 
B) Concrete words and phrases 
C) Transitions 
D) Topic sentences 
E) Abstract words

Question 11

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

Accepted Answer

A) True 
 B)False

Question 12

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise.How can you emphasize the positive during your conversation?

Accepted Answer

In cases like this,it is best to emphasi

Question 13

Which of the following should be done to project the company's image in your communications?

Accepted Answer

A) Be efficient and to the point whenever possible 
B) Share your credentials with all external audiences 
C) Use creativity to reshape communication guidelines 
D) Put your views ahead of the company's 
E) Use the company's preferred communication style 
A) Be efficient and to the point whenever possible 
B) Share your credentials with all external audiences 
C) Use creativity to reshape communication guidelines 
D) Put your views ahead of the company's 
E) Use the company's preferred communication style

Question 14

A euphemism is a word or phrase that is

Accepted Answer

A) possibly offensive. 
B) general or abstract in meaning. 
C) highly technical. 
D) a milder term for one with negative connotations. 
A) possibly offensive. 
B) general or abstract in meaning. 
C) highly technical. 
D) a milder term for one with negative connotations.

Question 15

All of the following EXCEPT ________ will help you compose effective mobile messages.

Accepted Answer

A) using short subject lines and page headings 
B) using a top-to-bottom linear flow to organize the message 
C) saving space by presenting the message in one long paragraph 
D) putting what your readers want to know at the top of the message 
A) using short subject lines and page headings 
B) using a top-to-bottom linear flow to organize the message 
C) saving space by presenting the message in one long paragraph 
D) putting what your readers want to know at the top of the message

Question 16

Which of the following can be used to establish a transition?

Accepted Answer

A) Repeated nouns 
B) Connotation 
C) Conjunctions 
D) Abstract examples 
E) Jargon 
A) Repeated nouns 
B) Connotation 
C) Conjunctions 
D) Abstract examples 
E) Jargon

Question 17

In which of the following situations are transitional elements useful?

Accepted Answer

A) Easing the shift in ideas between paragraphs 
B) Connecting related points within a paragraph 
C) Linking major sections or chapters in a long report 
D) All of the above. 
A) Easing the shift in ideas between paragraphs 
B) Connecting related points within a paragraph 
C) Linking major sections or chapters in a long report 
D) All of the above.

Question 18

If your workplace writing contains grammar errors and word choice mistakes,your readers will

Accepted Answer

A) suppose that you're uninformed. 
B) question your professionalism. 
C) think that you don't respect them. 
D) all of the above. 
A) suppose that you're uninformed. 
B) question your professionalism. 
C) think that you don't respect them. 
D) all of the above.

Question 19

Use ________ to avoid categorizing or stigmatizing people based on their gender,race,ethnicity,age,level of ability,or other personal characteristics.

Accepted Answer

A) abstract language 
B) descriptive language 
C) bias-free language 
D) denotative language 
A) abstract language 
B) descriptive language 
C) bias-free language 
D) denotative language

Question 20

Which of the following indicates respect for the audience and helps foster successful communication?

Accepted Answer

A) Avoiding the "you" attitude 
B) Jargon and buzzwords 
C) Euphemisms 
D) High standards of etiquette 
E) Biased language 
A) Avoiding the "you" attitude 
B) Jargon and buzzwords 
C) Euphemisms 
D) High standards of etiquette 
E) Biased language

What is referring to a corporate leader as a "chairman" instead of a "chairperson" an example of?

When you're writing for mobile devices,using a linear organization will make your messages easier to read on small mobile screens.

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

List at least three personal characteristics that can help establish credibility with your audience.

Which of the following is an advantage of using words that are frequently paired together,such as profit/loss?

Whether consciously or not,most readers in the workplace greet incoming messages by

Discuss ways to develop a conversational but businesslike tone in written communication.

When you want to express thoughts in a way that is specific and dynamic,which type of word should be used?

Which of the following statements that would appear in a business message best reflects the "you" attitude?

Which of the following can be used to show how ideas are connected to each other?

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise.How can you emphasize the positive during your conversation?

Which of the following should be done to project the company's image in your communications?

A euphemism is a word or phrase that is

All of the following EXCEPT ________ will help you compose effective mobile messages.

Which of the following can be used to establish a transition?

In which of the following situations are transitional elements useful?

If your workplace writing contains grammar errors and word choice mistakes,your readers will

Use ________ to avoid categorizing or stigmatizing people based on their gender,race,ethnicity,age,level of ability,or other personal characteristics.

Which of the following indicates respect for the audience and helps foster successful communication?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Writing Business Messages

What is referring to a corporate leader as a "chairman" instead of a "chairperson" an example of?

When you're writing for mobile devices,using a linear organization will make your messages easier to read on small mobile screens.

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

List at least three personal characteristics that can help establish credibility with your audience.

Which of the following is an advantage of using words that are frequently paired together,such as profit/loss?

Whether consciously or not,most readers in the workplace greet incoming messages by

Discuss ways to develop a conversational but businesslike tone in written communication.

When you want to express thoughts in a way that is specific and dynamic,which type of word should be used?

Which of the following statements that would appear in a business message best reflects the "you" attitude?

Which of the following can be used to show how ideas are connected to each other?

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise.How can you emphasize the positive during your conversation?

Which of the following should be done to project the company's image in your communications?

A euphemism is a word or phrase that is

All of the following EXCEPT ________ will help you compose effective mobile messages.

Which of the following can be used to establish a transition?

In which of the following situations are transitional elements useful?

If your workplace writing contains grammar errors and word choice mistakes,your readers will

Use ________ to avoid categorizing or stigmatizing people based on their gender,race,ethnicity,age,level of ability,or other personal characteristics.

Which of the following indicates respect for the audience and helps foster successful communication?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters