Question 1

The preferred title for women in business is ________,unless the individual says otherwise.

Accepted Answer

A) Mrs. 
B) Miss 
C) Ms. 
D) Madam 
A) Mrs. 
B) Miss 
C) Ms. 
D) Madam

Question 2

When you're writing for mobile devices,use ________ to present the most important information first and provide successive layers of detail that readers can consume,if they want to.

Accepted Answer

A) an indirect approach 
B) an inverted pyramid style 
C) a data-dispersion approach 
D) a curvilinear methodology 
A) an indirect approach 
B) an inverted pyramid style 
C) a data-dispersion approach 
D) a curvilinear methodology

Question 3

Which of the following is an effective way to develop messages for mobile devices?

Accepted Answer

A) As discrete blocks of information 
B) As long paragraphs 
C) In less than 25 words 
D) Using horizontal organization 
E) With several embedded links 
A) As discrete blocks of information 
B) As long paragraphs 
C) In less than 25 words 
D) Using horizontal organization 
E) With several embedded links

Question 4

Mobile devices make it more difficult for a reader to follow the thread of a message.

Accepted Answer

A) True 
 B)False

Question 5

A conversational tone is not appropriate for most business messages.

Accepted Answer

A) True 
 B)False

Question 6

Which type of word is now so common they have lost some of their power to communicate?

Accepted Answer

A) Abstract 
B) Insider slang 
C) Clichés 
D) Familiar 
E) Strong 
A) Abstract 
B) Insider slang 
C) Clichés 
D) Familiar 
E) Strong

Question 7

Consider the following sentence: "Employee turnover has decreased significantly this quarter,so even though you may question Sam's training methods,you'll have to admit that his results are impressive." What type of sentence does it represent?

Accepted Answer

A) Compound 
B) Complex 
C) Congruent 
D) Compound-complex 
A) Compound 
B) Complex 
C) Congruent 
D) Compound-complex

Question 8

Why should biased language be avoided?

Accepted Answer

A) It makes the writer appear old 
B) It might affect the honesty of the message 
C) It overemphasizes the "you" attitude 
D) It perpetuates stereotypes and prejudices 
E) It eliminates the emotional burden on the audience 
A) It makes the writer appear old 
B) It might affect the honesty of the message 
C) It overemphasizes the "you" attitude 
D) It perpetuates stereotypes and prejudices 
E) It eliminates the emotional burden on the audience

Question 9

When choosing words to convey a message,successful writers pay attention to

Accepted Answer

A) convenience and mannerisms. 
B) correctness and effectiveness. 
C) metaphors and euphemisms. 
D) connotation and vocalization. 
A) convenience and mannerisms. 
B) correctness and effectiveness. 
C) metaphors and euphemisms. 
D) connotation and vocalization.

Question 10

Which voice is being used when the writer includes personal pronouns?

Accepted Answer

A) Passive 
B) Indirect 
C) Self-congratulatory 
D) Active 
E) Diplomatic 
A) Passive 
B) Indirect 
C) Self-congratulatory 
D) Active 
E) Diplomatic

Question 11

How can transitions be incorporated into a document?

Accepted Answer

Depending on the specific need within a

Question 12

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

Accepted Answer

A) True 
 B)False

Question 13

Discuss some of the issues to consider when developing messages for mobile devices.

Accepted Answer

One adaptation to make for audiences usi

Question 14

How is information organized when using an inverted pyramid style?

Accepted Answer

A) Background information first 
B) Most important information first 
C) With linear organization 
D) Least important information first 
E) With strong transitions 
A) Background information first 
B) Most important information first 
C) With linear organization 
D) Least important information first 
E) With strong transitions

Question 15

Most business communication should aim for a ________ tone.

Accepted Answer

A) formal 
B) colloquial 
C) conversational 
D) confrontational 
A) formal 
B) colloquial 
C) conversational 
D) confrontational

Question 16

In business writing,the topic sentence of a paragraph is

Accepted Answer

A) usually implied and is rarely included in the paragraph. 
B) generally explicit and is often the first sentence in the paragraph. 
C) often vague and is usually placed in the middle of the paragraph. 
D) most often understated and normally is the last sentence in the paragraph. 
A) usually implied and is rarely included in the paragraph. 
B) generally explicit and is often the first sentence in the paragraph. 
C) often vague and is usually placed in the middle of the paragraph. 
D) most often understated and normally is the last sentence in the paragraph.

Question 17

How are the independent clauses in compound sentences indicated?

Accepted Answer

A) With a new,shorter sentence 
B) With a cause-and-effect relationship 
C) With a comma or semicolon 
D) With a new paragraph 
E) By placing it at the beginning or end of the sentence 
A) With a new,shorter sentence 
B) With a cause-and-effect relationship 
C) With a comma or semicolon 
D) With a new paragraph 
E) By placing it at the beginning or end of the sentence

Question 18

Which of the following should be used to increase your audience's interest in a message?

Accepted Answer

A) The "you" attitude 
B) An emphasis on negative news 
C) Words such as "I," "me," and "mine" 
D) Negative emotional reactions 
E) Personal appeals 
A) The "you" attitude 
B) An emphasis on negative news 
C) Words such as "I," "me," and "mine" 
D) Negative emotional reactions 
E) Personal appeals

Question 19

If a writer focuses on the similarities and differences of a topic to compose a paragraph,then he or she is using the ________ approach.

Accepted Answer

A) connotative and denotative 
B) problem and solution 
C) comparison or contrast 
D) cause and effect 
A) connotative and denotative 
B) problem and solution 
C) comparison or contrast 
D) cause and effect

Question 20

What is the difference between delivering negative news and being negative?

Accepted Answer

Sensitive communicators understand the d

The preferred title for women in business is ________,unless the individual says otherwise.

When you're writing for mobile devices,use ________ to present the most important information first and provide successive layers of detail that readers can consume,if they want to.

Which of the following is an effective way to develop messages for mobile devices?

Mobile devices make it more difficult for a reader to follow the thread of a message.

A conversational tone is not appropriate for most business messages.

Which type of word is now so common they have lost some of their power to communicate?

Consider the following sentence: "Employee turnover has decreased significantly this quarter,so even though you may question Sam's training methods,you'll have to admit that his results are impressive." What type of sentence does it represent?

Why should biased language be avoided?

When choosing words to convey a message,successful writers pay attention to

Which voice is being used when the writer includes personal pronouns?

How can transitions be incorporated into a document?

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

Discuss some of the issues to consider when developing messages for mobile devices.

How is information organized when using an inverted pyramid style?

Most business communication should aim for a ________ tone.

In business writing,the topic sentence of a paragraph is

How are the independent clauses in compound sentences indicated?

Which of the following should be used to increase your audience's interest in a message?

If a writer focuses on the similarities and differences of a topic to compose a paragraph,then he or she is using the ________ approach.

What is the difference between delivering negative news and being negative?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Writing Business Messages

The preferred title for women in business is ________,unless the individual says otherwise.

When you're writing for mobile devices,use ________ to present the most important information first and provide successive layers of detail that readers can consume,if they want to.

Which of the following is an effective way to develop messages for mobile devices?

Mobile devices make it more difficult for a reader to follow the thread of a message.

A conversational tone is not appropriate for most business messages.

Which type of word is now so common they have lost some of their power to communicate?

Consider the following sentence: "Employee turnover has decreased significantly this quarter,so even though you may question Sam's training methods,you'll have to admit that his results are impressive." What type of sentence does it represent?

Why should biased language be avoided?

When choosing words to convey a message,successful writers pay attention to

Which voice is being used when the writer includes personal pronouns?

How can transitions be incorporated into a document?

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

Discuss some of the issues to consider when developing messages for mobile devices.

How is information organized when using an inverted pyramid style?

Most business communication should aim for a ________ tone.

In business writing,the topic sentence of a paragraph is

How are the independent clauses in compound sentences indicated?

Which of the following should be used to increase your audience's interest in a message?

If a writer focuses on the similarities and differences of a topic to compose a paragraph,then he or she is using the ________ approach.

What is the difference between delivering negative news and being negative?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters