Question 1

Discuss elements of building credibility with the audience.

Accepted Answer

With audiences who don't know you and tr

Question 2

Clichés are a valuable tool in business writing,as readers find such words and phrases to be comfortable and familiar.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following will help emphasize one idea that is more important than others?

Accepted Answer

A) Develop it as a complex sentence 
B) Give the more important idea more space 
C) Use jargon so the audience will understand it 
D) Use a series of short,simple sentences 
E) Put a dependent clause within the sentence 
A) Develop it as a complex sentence 
B) Give the more important idea more space 
C) Use jargon so the audience will understand it 
D) Use a series of short,simple sentences 
E) Put a dependent clause within the sentence

Question 4

List three strategies to become more sensitive to your audience's needs.

Accepted Answer

You should adopt the "you" att

Question 5

In workplace writing,doing all of the following EXCEPT ________ will help you achieve a tone that is conversational yet still businesslike.

Accepted Answer

A) using text messaging acronyms throughout the message 
B) being careful about the use of humor in the message 
C) being careful about the level of intimacy in the message 
D) avoiding stale and pompous language in the message 
A) using text messaging acronyms throughout the message 
B) being careful about the use of humor in the message 
C) being careful about the level of intimacy in the message 
D) avoiding stale and pompous language in the message

Question 6

Identify and define the four basic varieties of sentences.

Accepted Answer

Sentences come in four basic varieties:

Question 7

Words such as "nevertheless," "however," "but," and "therefore"

Accepted Answer

A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions. 
A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions.

Question 8

When prioritizing information for reading on mobile devices,how should the information be organized?

Accepted Answer

A) Based on the writer's needs 
B) In a recursive path 
C) By sentence length 
D) Based on the reader's needs 
E) Based on linear needs 
A) Based on the writer's needs 
B) In a recursive path 
C) By sentence length 
D) Based on the reader's needs 
E) Based on linear needs

Question 9

If you are unsure of the preferred communication style within the organization,where can you seek help?

Accepted Answer

A) Clients 
B) More experienced colleagues 
C) Editors 
D) Internet 
E) Industry professionals 
A) Clients 
B) More experienced colleagues 
C) Editors 
D) Internet 
E) Industry professionals

Question 10

Why is appearing to be fair and objective as important as actually being fair and objective?

Accepted Answer

A) Perception is a fundamental aspect of successful communication 
B) Fairness is now a legal requirement in nearly all countries 
C) Today's companies simply will not hire unfair communicators 
D) Biased language,while sometimes unpleasant,is often more effective 
E) Neutral language removes much of the power from your communication efforts 
A) Perception is a fundamental aspect of successful communication 
B) Fairness is now a legal requirement in nearly all countries 
C) Today's companies simply will not hire unfair communicators 
D) Biased language,while sometimes unpleasant,is often more effective 
E) Neutral language removes much of the power from your communication efforts

Question 11

Bob N.Zing,the Director of Human Resources at CAP Co,Inc.,has to write an internal message to announce impending layoffs across the company.Rather than addressing the layoffs directly,Bob decides to refer to them as restructuring operations and eliminating redundancies.In this case,these euphemisms

Accepted Answer

A) reflect the standards of ethical information. 
B) convey the "you attitude" for delivering bad news. 
C) help employees understand the gravity of the situation. 
D) fail to meet the "you" attitude test and ethical information standards. 
A) reflect the standards of ethical information. 
B) convey the "you attitude" for delivering bad news. 
C) help employees understand the gravity of the situation. 
D) fail to meet the "you" attitude test and ethical information standards.

Question 12

Which type of sentence structure has one main clause?

Accepted Answer

A) Complex 
B) Compound-complex 
C) Modified 
D) Simple 
E) Compound 
A) Complex 
B) Compound-complex 
C) Modified 
D) Simple 
E) Compound

Question 13

Describe each of the four sentence structures.

Accepted Answer

Sentences come in four basic varieties:

Question 14

When would it be appropriate to write using a passive voice?

Accepted Answer

A) When making the writing lively and engaging 
B) When the writing needs to be direct 
C) When attention needs to be focused on a problem rather than the people responsible for it 
D) When taking credit for an action 
E) When using personal pronouns 
A) When making the writing lively and engaging 
B) When the writing needs to be direct 
C) When attention needs to be focused on a problem rather than the people responsible for it 
D) When taking credit for an action 
E) When using personal pronouns

Question 15

Plain language is a style of writing

Accepted Answer

A) used only for casual correspondence. 
B) designed to make complex materials more understandable to the audience. 
C) aimed primarily at readers for whom English is a second language. 
D) inappropriate for business communication. 
A) used only for casual correspondence. 
B) designed to make complex materials more understandable to the audience. 
C) aimed primarily at readers for whom English is a second language. 
D) inappropriate for business communication.

Question 16

Which of the following helps ensure writing is simple and enhances the meaning of the message?

Accepted Answer

A) Plain language 
B) Common texting symbols 
C) Visuals for non-native English speakers 
D) Passive voice 
E) Connotative words 
A) Plain language 
B) Common texting symbols 
C) Visuals for non-native English speakers 
D) Passive voice 
E) Connotative words

Question 17

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

Accepted Answer

A) True 
 B)False

Question 18

How do endorsements support a writer's credibility?

Accepted Answer

A) They are an indication of sincerity 
B) They show that acknowledged experts view the writer as competent and trustworthy 
C) They replace communication skills with action 
D) They show the writer believes in their skills 
E) They show an understanding of company image 
A) They are an indication of sincerity 
B) They show that acknowledged experts view the writer as competent and trustworthy 
C) They replace communication skills with action 
D) They show the writer believes in their skills 
E) They show an understanding of company image

Question 19

When might a writer want to avoid using the word "you" in a message?

Accepted Answer

A) When the name of the audience member is known 
B) When it is culturally inappropriate 
C) When it will sound accusatory 
D) When it is against company policy 
E) When there is a need to foster respect and good will 
A) When the name of the audience member is known 
B) When it is culturally inappropriate 
C) When it will sound accusatory 
D) When it is against company policy 
E) When there is a need to foster respect and good will

Question 20

As a rule,keep subject lines and headlines to around ________ when writing messages for smartphone users.

Accepted Answer

A) 25 characters 
B) 75 characters 
C) 100 characters 
D) 140 characters 
A) 25 characters 
B) 75 characters 
C) 100 characters 
D) 140 characters

Discuss elements of building credibility with the audience.

Clichés are a valuable tool in business writing,as readers find such words and phrases to be comfortable and familiar.

Which of the following will help emphasize one idea that is more important than others?

List three strategies to become more sensitive to your audience's needs.

In workplace writing,doing all of the following EXCEPT ________ will help you achieve a tone that is conversational yet still businesslike.

Identify and define the four basic varieties of sentences.

Words such as "nevertheless," "however," "but," and "therefore"

When prioritizing information for reading on mobile devices,how should the information be organized?

If you are unsure of the preferred communication style within the organization,where can you seek help?

Why is appearing to be fair and objective as important as actually being fair and objective?

Bob N.Zing,the Director of Human Resources at CAP Co,Inc.,has to write an internal message to announce impending layoffs across the company.Rather than addressing the layoffs directly,Bob decides to refer to them as restructuring operations and eliminating redundancies.In this case,these euphemisms

Which type of sentence structure has one main clause?

Describe each of the four sentence structures.

When would it be appropriate to write using a passive voice?

Plain language is a style of writing

Which of the following helps ensure writing is simple and enhances the meaning of the message?

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

How do endorsements support a writer's credibility?

When might a writer want to avoid using the word "you" in a message?

As a rule,keep subject lines and headlines to around ________ when writing messages for smartphone users.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 5: Writing Business Messages

Discuss elements of building credibility with the audience.

Clichés are a valuable tool in business writing,as readers find such words and phrases to be comfortable and familiar.

Which of the following will help emphasize one idea that is more important than others?

List three strategies to become more sensitive to your audience's needs.

In workplace writing,doing all of the following EXCEPT ________ will help you achieve a tone that is conversational yet still businesslike.

Identify and define the four basic varieties of sentences.

Words such as "nevertheless," "however," "but," and "therefore"

When prioritizing information for reading on mobile devices,how should the information be organized?

If you are unsure of the preferred communication style within the organization,where can you seek help?

Why is appearing to be fair and objective as important as actually being fair and objective?

Bob N.Zing,the Director of Human Resources at CAP Co,Inc.,has to write an internal message to announce impending layoffs across the company.Rather than addressing the layoffs directly,Bob decides to refer to them as restructuring operations and eliminating redundancies.In this case,these euphemisms

Which type of sentence structure has one main clause?

Describe each of the four sentence structures.

When would it be appropriate to write using a passive voice?

Plain language is a style of writing

Which of the following helps ensure writing is simple and enhances the meaning of the message?

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

How do endorsements support a writer's credibility?

When might a writer want to avoid using the word "you" in a message?

As a rule,keep subject lines and headlines to around ________ when writing messages for smartphone users.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters