Question 1

Conflict can be a constructive part of teamwork.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is one of the goals of critical listening?

Accepted Answer

A) To understand the information 
B) To retain the information of the speaker's message 
C) To identify organizations for innovation 
D) To understand the speaker's feelings and needs. 
E) To evaluate the strength of the evidence 
A) To understand the information 
B) To retain the information of the speaker's message 
C) To identify organizations for innovation 
D) To understand the speaker's feelings and needs. 
E) To evaluate the strength of the evidence E

Question 3

The goal of ________ is to understand and evaluate a speaker's message based on elements such as logic,evidence,and validity,as well as the speaker's intentions and motives.

Accepted Answer

A) cerebral listening 
B) content listening 
C) critical listening 
D) covert listening 
A) cerebral listening 
B) content listening 
C) critical listening 
D) covert listening C

Question 4

In participative management

Accepted Answer

A) employees are involved in the company's decision making. 
B) all top-level managers participate in profit sharing. 
C) teams are discouraged in favor of individual achievement. 
D) an authoritarian management model is used. 
A) employees are involved in the company's decision making. 
B) all top-level managers participate in profit sharing. 
C) teams are discouraged in favor of individual achievement. 
D) an authoritarian management model is used.

Question 5

Groupthink refers to

Accepted Answer

A) the willingness of individual group members to withhold contrary or unpopular opinions,even when those objections are legitimate,and to favor majority opinion. 
B) the four-step decision-making process in groups. 
C) software programs that help groups make decisions. 
D) the basic rules that underlie a group's behavior and guide the group to make its decisions. 
A) the willingness of individual group members to withhold contrary or unpopular opinions,even when those objections are legitimate,and to favor majority opinion. 
B) the four-step decision-making process in groups. 
C) software programs that help groups make decisions. 
D) the basic rules that underlie a group's behavior and guide the group to make its decisions.

Question 6

A ________ usually has a long life span and typically deals with regularly recurring tasks.

Accepted Answer

A) task force 
B) work group 
C) committee 
D) problem-solving team 
A) task force 
B) work group 
C) committee 
D) problem-solving team

Question 7

List and briefly explain the three roles nonverbal communication plays in communication.

Accepted Answer

The first role of nonverbal communicatio

Question 8

All of the following EXCEPT ________ are best practices when using phones at work.

Accepted Answer

A) being positive and professional when you answer the phone 
B) varying your vocal pitch and inflections so people know you're interested 
C) enabling your voicemail,even if you don't check messages regularly 
D) ending your calls with courtesy and clarity 
A) being positive and professional when you answer the phone 
B) varying your vocal pitch and inflections so people know you're interested 
C) enabling your voicemail,even if you don't check messages regularly 
D) ending your calls with courtesy and clarity

Question 9

If you're the designated leader of a meeting,

Accepted Answer

A) don't interfere if the discussion departs from the goals of the meeting. 
B) allow introverted participants to disengage from the meeting. 
C) try to simply act as an observer,and let the meeting "run itself." 
D) do none of the above. 
A) don't interfere if the discussion departs from the goals of the meeting. 
B) allow introverted participants to disengage from the meeting. 
C) try to simply act as an observer,and let the meeting "run itself." 
D) do none of the above.

Question 10

When you're using a mobile device,making any of the following choices EXCEPT ________ will reflect negatively on your professionalism.

Accepted Answer

A) talking loudly in open offices or public places 
B) texting during a meal or while someone is talking to you 
C) allowing incoming calls/texts to interrupt meetings or discussions 
D) asking for permission before using your device's camera 
A) talking loudly in open offices or public places 
B) texting during a meal or while someone is talking to you 
C) allowing incoming calls/texts to interrupt meetings or discussions 
D) asking for permission before using your device's camera

Question 11

Which nonverbal signal indicates the intensity of feelings and conveys emotions?

Accepted Answer

A) Time and space 
B) Slouching 
C) Personal appearance 
D) Touch 
E) Facial expression 
A) Time and space 
B) Slouching 
C) Personal appearance 
D) Touch 
E) Facial expression

Question 12

Which of the following is an example of a way to increase the clarity of communication and display courtesy when ending a business call?

Accepted Answer

A) Indicate that the follow up will be complicated 
B) Make an appointment to continue the phone call at a later date 
C) Close with a personal comment about your working relationship 
D) Suggest that a voice mail is as effective as a conversation and saves time 
E) Double-check vital information such as meeting times and dates 
A) Indicate that the follow up will be complicated 
B) Make an appointment to continue the phone call at a later date 
C) Close with a personal comment about your working relationship 
D) Suggest that a voice mail is as effective as a conversation and saves time 
E) Double-check vital information such as meeting times and dates

Question 13

Discuss the additional elements of planning that are involved in virtual meetings.

Accepted Answer

Conducting successful virtual meetings r

Question 14

Which of the following is/are the simplest form(s)of virtual meetings?

Accepted Answer

A) Videoconferencing 
B) Telepresence 
C) Virtual whiteboards 
D) Online brainstorming 
E) Instant messaging and teleconferencing 
A) Videoconferencing 
B) Telepresence 
C) Virtual whiteboards 
D) Online brainstorming 
E) Instant messaging and teleconferencing

Question 15

Which of the following takes place when the listener makes up their mind about a message before fully hearing the message?

Accepted Answer

A) Defensive listening 
B) Misinterpreting 
C) Paraphrasing 
D) Categorizing 
E) Visual listening 
A) Defensive listening 
B) Misinterpreting 
C) Paraphrasing 
D) Categorizing 
E) Visual listening

Question 16

Nonverbal signals can ________ a verbal message.

Accepted Answer

A) strengthen 
B) weaken 
C) replace 
D) all of the above 
A) strengthen 
B) weaken 
C) replace 
D) all of the above

Question 17

________ refers to working together to meet complex challenges.

Accepted Answer

A) Collation 
B) Collaboration 
C) Gathering 
D) Meeting up 
A) Collation 
B) Collaboration 
C) Gathering 
D) Meeting up

Question 18

Which of the following is one way to improve your understanding of nonverbal communication?

Accepted Answer

A) Separate nonverbal signals from the communication process 
B) Avoid replacing words with cues 
C) Avoid physical touch if warmth and understanding needs to be displayed 
D) Communicate at a time that works best for you 
E) Watch for cues from gestures and posture 
A) Separate nonverbal signals from the communication process 
B) Avoid replacing words with cues 
C) Avoid physical touch if warmth and understanding needs to be displayed 
D) Communicate at a time that works best for you 
E) Watch for cues from gestures and posture

Question 19

Which of the following allows all group members to have access to the same resources and information through the use of intranets or extranets?

Accepted Answer

A) Virtual offices 
B) Wikis 
C) Clouds 
D) Communities of practice 
E) Unified communications 
A) Virtual offices 
B) Wikis 
C) Clouds 
D) Communities of practice 
E) Unified communications

Question 20

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

Accepted Answer

A) preparing carefully. 
B) conducting the meeting efficiently. 
C) using meeting technologies wisely. 
D) all of the above. 
A) preparing carefully. 
B) conducting the meeting efficiently. 
C) using meeting technologies wisely. 
D) all of the above.

Conflict can be a constructive part of teamwork.

Which of the following is one of the goals of critical listening?

The goal of ________ is to understand and evaluate a speaker's message based on elements such as logic,evidence,and validity,as well as the speaker's intentions and motives.

In participative management

Groupthink refers to

A ________ usually has a long life span and typically deals with regularly recurring tasks.

List and briefly explain the three roles nonverbal communication plays in communication.

All of the following EXCEPT ________ are best practices when using phones at work.

If you're the designated leader of a meeting,

When you're using a mobile device,making any of the following choices EXCEPT ________ will reflect negatively on your professionalism.

Which nonverbal signal indicates the intensity of feelings and conveys emotions?

Which of the following is an example of a way to increase the clarity of communication and display courtesy when ending a business call?

Discuss the additional elements of planning that are involved in virtual meetings.

Which of the following is/are the simplest form(s)of virtual meetings?

Which of the following takes place when the listener makes up their mind about a message before fully hearing the message?

Nonverbal signals can ________ a verbal message.

________ refers to working together to meet complex challenges.

Which of the following is one way to improve your understanding of nonverbal communication?

Which of the following allows all group members to have access to the same resources and information through the use of intranets or extranets?

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Collaboration,Interpersonal Communication,and Business Etiquette

Conflict can be a constructive part of teamwork.

Which of the following is one of the goals of critical listening?

The goal of ________ is to understand and evaluate a speaker's message based on elements such as logic,evidence,and validity,as well as the speaker's intentions and motives.

In participative management

Groupthink refers to

A ________ usually has a long life span and typically deals with regularly recurring tasks.

List and briefly explain the three roles nonverbal communication plays in communication.

All of the following EXCEPT ________ are best practices when using phones at work.

If you're the designated leader of a meeting,

When you're using a mobile device,making any of the following choices EXCEPT ________ will reflect negatively on your professionalism.

Which nonverbal signal indicates the intensity of feelings and conveys emotions?

Which of the following is an example of a way to increase the clarity of communication and display courtesy when ending a business call?

Discuss the additional elements of planning that are involved in virtual meetings.

Which of the following is/are the simplest form(s)of virtual meetings?

Which of the following takes place when the listener makes up their mind about a message before fully hearing the message?

Nonverbal signals can ________ a verbal message.

________ refers to working together to meet complex challenges.

Which of the following is one way to improve your understanding of nonverbal communication?

Which of the following allows all group members to have access to the same resources and information through the use of intranets or extranets?

Much of your workplace communication will occur during in-person or online meetings.If you're leading a meeting,you can help to make sure it's productive by

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters