Question 1

Which of the following can be used to improve the collaborative writing process when working on conventional websites?

Accepted Answer

A) PDF files 
B) Wikis 
C) Content management system 
D) Virtual communities 
E) Communities of shared practices 
A) PDF files 
B) Wikis 
C) Content management system 
D) Virtual communities 
E) Communities of shared practices

Question 2

Identify and discuss five tips that can help you use the phone confidently and professionally.

Accepted Answer

When you're using the phone at work,you

Question 3

Which of the following can be used to improve listening skills?

Accepted Answer

A) Assume you already know everything that is important on the subject 
B) Make little or no eye contact 
C) Multitask 
D) Don't give nonverbal feedback 
E) Overlook stylistic differences and focus on the message 
A) Assume you already know everything that is important on the subject 
B) Make little or no eye contact 
C) Multitask 
D) Don't give nonverbal feedback 
E) Overlook stylistic differences and focus on the message

Question 4

The most sophisticated web-based meeting systems incorporate elements of real-time communication,shared workspaces,and videoconferencing.

Accepted Answer

A) True 
 B)False

Question 5

List at least three benefits of effective listening in business.

Accepted Answer

Effective listening strengthens organiza

Question 6

Which of the following can help when trying to store information in long-term memory?

Accepted Answer

A) Use passive listening techniques 
B) Categorize new information into logical groups 
C) Overlook stylistic differences 
D) Make distinctions between main points and supporting details 
E) Look for opportunities to learn 
A) Use passive listening techniques 
B) Categorize new information into logical groups 
C) Overlook stylistic differences 
D) Make distinctions between main points and supporting details 
E) Look for opportunities to learn

Question 7

What can be done to show team members you are listening when they are resistant to ideas or change?

Accepted Answer

Whenever you encounter resistance,your f

Question 8

A new coworker from Russia asks you about North American greeting customs.You explain that in most business contexts,

Accepted Answer

A) women are not expected to shake hands. 
B) it is not necessary to stand up before shaking hands if you are already seated. 
C) shaking hands is an outdated custom in North America. 
D) a firm handshake is expected when two people meet. 
A) women are not expected to shake hands. 
B) it is not necessary to stand up before shaking hands if you are already seated. 
C) shaking hands is an outdated custom in North America. 
D) a firm handshake is expected when two people meet.

Question 9

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

Accepted Answer

A) business communication 
B) unified communication 
C) peripatetic communication 
D) digital communication 
A) business communication 
B) unified communication 
C) peripatetic communication 
D) digital communication

Question 10

Unproductive meetings are rare in today's business environment.

Accepted Answer

A) True 
 B)False

Question 11

During what phase of team evolution do team members discuss their opinions on a topic and become assertive in establishing their roles?

Accepted Answer

A) Orientation 
B) Conflict 
C) Brainstorming 
D) Emergence 
E) Reinforcement 
A) Orientation 
B) Conflict 
C) Brainstorming 
D) Emergence 
E) Reinforcement

Question 12

Which of the following is needed when practicing business etiquette when in teams and in meetings?

Accepted Answer

A) Mutual respect and consideration among participants 
B) Integration of mobile communication and social media 
C) Participative management 
D) Creativity 
E) Formal rules of behavior 
A) Mutual respect and consideration among participants 
B) Integration of mobile communication and social media 
C) Participative management 
D) Creativity 
E) Formal rules of behavior

Question 13

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.

Accepted Answer

A) empathetic listening 
B) constricted listening 
C) egocentric listening 
D) defensive listening 
A) empathetic listening 
B) constricted listening 
C) egocentric listening 
D) defensive listening

Question 14

Which of the following is one of the benefits of using a wiki when writing collaboratively?

Accepted Answer

A) Accuracy of material 
B) Workflow features for page design 
C) Knowledge from multiple experts can be captured 
D) Freedom to post and revise material 
E) Files can only be changed with permission 
A) Accuracy of material 
B) Workflow features for page design 
C) Knowledge from multiple experts can be captured 
D) Freedom to post and revise material 
E) Files can only be changed with permission

Question 15

The ability to convey nonverbal subtleties such as facial expressions and hand gestures makes ________ particularly good for negotiations,collaborative problem solving,and other complex discussions.

Accepted Answer

A) conference calls 
B) telepresence 
C) instant messages 
D) video blogs 
A) conference calls 
B) telepresence 
C) instant messages 
D) video blogs

Question 16

The outcome of collaborative writing is usually inferior to what a single individual can produce.

Accepted Answer

A) True 
 B)False

Question 17

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 18

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

Accepted Answer

A) wikis 
B) shared workspaces 
C) word processing software 
D) content management systems 
A) wikis 
B) shared workspaces 
C) word processing software 
D) content management systems

Which of the following can be used to improve the collaborative writing process when working on conventional websites?

Identify and discuss five tips that can help you use the phone confidently and professionally.

Which of the following can be used to improve listening skills?

The most sophisticated web-based meeting systems incorporate elements of real-time communication,shared workspaces,and videoconferencing.

List at least three benefits of effective listening in business.

Which of the following can help when trying to store information in long-term memory?

What can be done to show team members you are listening when they are resistant to ideas or change?

A new coworker from Russia asks you about North American greeting customs.You explain that in most business contexts,

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

Unproductive meetings are rare in today's business environment.

During what phase of team evolution do team members discuss their opinions on a topic and become assertive in establishing their roles?

Which of the following is needed when practicing business etiquette when in teams and in meetings?

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.

Which of the following is one of the benefits of using a wiki when writing collaboratively?

The ability to convey nonverbal subtleties such as facial expressions and hand gestures makes ________ particularly good for negotiations,collaborative problem solving,and other complex discussions.

The outcome of collaborative writing is usually inferior to what a single individual can produce.

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Collaboration,Interpersonal Communication,and Business Etiquette

Which of the following can be used to improve the collaborative writing process when working on conventional websites?

Identify and discuss five tips that can help you use the phone confidently and professionally.

Which of the following can be used to improve listening skills?

The most sophisticated web-based meeting systems incorporate elements of real-time communication,shared workspaces,and videoconferencing.

List at least three benefits of effective listening in business.

Which of the following can help when trying to store information in long-term memory?

What can be done to show team members you are listening when they are resistant to ideas or change?

A new coworker from Russia asks you about North American greeting customs.You explain that in most business contexts,

An important aspect of mobile communication in the workplace is ________,which integrates voice,video,instant messaging,and real-time collaboration into a single system.

Unproductive meetings are rare in today's business environment.

During what phase of team evolution do team members discuss their opinions on a topic and become assertive in establishing their roles?

Which of the following is needed when practicing business etiquette when in teams and in meetings?

Some people use ________ to tune out anything that doesn't conform to their beliefs or their self-images.

Which of the following is one of the benefits of using a wiki when writing collaboratively?

The ability to convey nonverbal subtleties such as facial expressions and hand gestures makes ________ particularly good for negotiations,collaborative problem solving,and other complex discussions.

The outcome of collaborative writing is usually inferior to what a single individual can produce.

Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.

Writing for websites often involves the use of ________,which organize and control content and support teamwork.

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters