Question 1

The business aspect of a dinner meeting usually begins after entrée plates have been removed.

Accepted Answer

A) True 
 B)False

Question 2

Discuss the concept of unified communication as it applies to mobile communication and collaboration.

Accepted Answer

Today's mobile systems can do virtually

Question 3

Which of the following is a priority when recording meeting minutes?

Accepted Answer

A) A list of agenda items 
B) Those who voiced opinions 
C) Key information and assigned responsibilities 
D) Identification of those who did not contribute 
E) Use of Robert's Rules of Order 
A) A list of agenda items 
B) Those who voiced opinions 
C) Key information and assigned responsibilities 
D) Identification of those who did not contribute 
E) Use of Robert's Rules of Order

Question 4

Which of the following is the goal of content listening?

Accepted Answer

A) To evaluate information 
B) To judge speaking style 
C) To identify limitations in the communication 
D) To understand and retain information 
E) To understand the meaning of the message 
A) To evaluate information 
B) To judge speaking style 
C) To identify limitations in the communication 
D) To understand and retain information 
E) To understand the meaning of the message

Question 5

Which of the following is a good example of business etiquette in a social situation?

Accepted Answer

A) Don't look guests from other cultures in the eye 
B) Only shake hands when someone else extends their hand first 
C) Finishing a text message while introducing yourself to someone 
D) Briefly describe your role in the company when you introduce yourself 
E) A personal comment that includes mild flattery 
A) Don't look guests from other cultures in the eye 
B) Only shake hands when someone else extends their hand first 
C) Finishing a text message while introducing yourself to someone 
D) Briefly describe your role in the company when you introduce yourself 
E) A personal comment that includes mild flattery

Question 6

Discuss etiquette rules that should always be followed when doing business online.

Accepted Answer

Avoid personal attacks and stay focused

Question 7

All of the following EXCEPT ________ are elements of the group development process.

Accepted Answer

A) anticipation 
B) emergence 
C) brainstorming 
D) reinforcement 
A) anticipation 
B) emergence 
C) brainstorming 
D) reinforcement

Question 8

An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.

Accepted Answer

A) emphatic listening 
B) critical listening 
C) active listening 
D) content listening 
A) emphatic listening 
B) critical listening 
C) active listening 
D) content listening

Question 9

Destructive feedback offers criticism but does not stimulate improvement.

Accepted Answer

A) True 
 B)False

Question 10

Identify the seven steps that can help minimize conflict in team settings.

Accepted Answer

• Proactive behavior.Deal with minor con

Question 11

How can a communicator intentionally influence messages using vocal characteristics?

Accepted Answer

A) By controlling pitch,pace,and stress 
B) By adopting their style to match those whom they wish to impress 
C) By supporting the message with touch that conveys warmth and reassurance 
D) By asserting authority and implying intimacy 
E) By demonstrating their own importance or disregard for others 
A) By controlling pitch,pace,and stress 
B) By adopting their style to match those whom they wish to impress 
C) By supporting the message with touch that conveys warmth and reassurance 
D) By asserting authority and implying intimacy 
E) By demonstrating their own importance or disregard for others

Question 12

When acting as a leader of a meeting,how can you best contribute to the progress of the meeting?

Accepted Answer

A) Insist on using parliamentary procedures 
B) Have an opinion prepared on every agenda item 
C) Ask questions often 
D) Demonstrate your knowledge of the subject 
E) Pay attention to interpersonal dynamics of the group 
A) Insist on using parliamentary procedures 
B) Have an opinion prepared on every agenda item 
C) Ask questions often 
D) Demonstrate your knowledge of the subject 
E) Pay attention to interpersonal dynamics of the group

Question 13

The best time to distribute an agenda for a meeting is

Accepted Answer

A) before the meeting. 
B) at the start of the meeting. 
C) during the meeting. 
D) after the meeting. 
A) before the meeting. 
B) at the start of the meeting. 
C) during the meeting. 
D) after the meeting.

Question 14

Successful teamwork,productive meetings,effective listening,and nonverbal communication all depend on ________ among all participants.

Accepted Answer

A) face-to-face contact 
B) mutual respect and consideration 
C) common cultural reference points 
D) the use of the latest communication technology 
A) face-to-face contact 
B) mutual respect and consideration 
C) common cultural reference points 
D) the use of the latest communication technology

Question 15

Which of the following is one of the advantages of virtual meetings for employees who participate in them?

Accepted Answer

A) Members can take advantage of selective listening techniques 
B) Prejudgment is eliminated 
C) Nonverbal communications are more effective 
D) There is reduced wear and tear on employees 
E) Members have greater interest in interaction 
A) Members can take advantage of selective listening techniques 
B) Prejudgment is eliminated 
C) Nonverbal communications are more effective 
D) There is reduced wear and tear on employees 
E) Members have greater interest in interaction

Question 16

If you want to change the subject of an ongoing email thread,which of these steps should you take?

Accepted Answer

A) Start a new message thread 
B) Do not use the "Reply All" function 
C) Change the text in the subject line 
D) Indicate who the new message goes to by inserting their name above the message 
E) Invite the intended recipients to a blog site to view the message 
A) Start a new message thread 
B) Do not use the "Reply All" function 
C) Change the text in the subject line 
D) Indicate who the new message goes to by inserting their name above the message 
E) Invite the intended recipients to a blog site to view the message

Question 17

During which phase of the listening process do you store information for future use?

Accepted Answer

A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding 
A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding

Question 18

When an organization links employees with a supplier or customer that shares their interest,what type of network has been developed?

Accepted Answer

A) Knowledge organization 
B) Community of practice 
C) Intranet 
D) Multimedia 
E) Unified 
A) Knowledge organization 
B) Community of practice 
C) Intranet 
D) Multimedia 
E) Unified

Question 19

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

Accepted Answer

The best way to learn what type of dress

Question 20

Identify and discuss the 6 types of nonverbal communication signals.

Accepted Answer

1.Facial expression.Your face is the pri

The business aspect of a dinner meeting usually begins after entrée plates have been removed.

Discuss the concept of unified communication as it applies to mobile communication and collaboration.

Which of the following is a priority when recording meeting minutes?

Which of the following is the goal of content listening?

Which of the following is a good example of business etiquette in a social situation?

Discuss etiquette rules that should always be followed when doing business online.

All of the following EXCEPT ________ are elements of the group development process.

An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.

Destructive feedback offers criticism but does not stimulate improvement.

Identify the seven steps that can help minimize conflict in team settings.

How can a communicator intentionally influence messages using vocal characteristics?

When acting as a leader of a meeting,how can you best contribute to the progress of the meeting?

The best time to distribute an agenda for a meeting is

Successful teamwork,productive meetings,effective listening,and nonverbal communication all depend on ________ among all participants.

Which of the following is one of the advantages of virtual meetings for employees who participate in them?

If you want to change the subject of an ongoing email thread,which of these steps should you take?

During which phase of the listening process do you store information for future use?

When an organization links employees with a supplier or customer that shares their interest,what type of network has been developed?

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

Identify and discuss the 6 types of nonverbal communication signals.

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Collaboration,Interpersonal Communication,and Business Etiquette

The business aspect of a dinner meeting usually begins after entrée plates have been removed.

Discuss the concept of unified communication as it applies to mobile communication and collaboration.

Which of the following is a priority when recording meeting minutes?

Which of the following is the goal of content listening?

Which of the following is a good example of business etiquette in a social situation?

Discuss etiquette rules that should always be followed when doing business online.

All of the following EXCEPT ________ are elements of the group development process.

An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.

Destructive feedback offers criticism but does not stimulate improvement.

Identify the seven steps that can help minimize conflict in team settings.

How can a communicator intentionally influence messages using vocal characteristics?

When acting as a leader of a meeting,how can you best contribute to the progress of the meeting?

The best time to distribute an agenda for a meeting is

Successful teamwork,productive meetings,effective listening,and nonverbal communication all depend on ________ among all participants.

Which of the following is one of the advantages of virtual meetings for employees who participate in them?

If you want to change the subject of an ongoing email thread,which of these steps should you take?

During which phase of the listening process do you store information for future use?

When an organization links employees with a supplier or customer that shares their interest,what type of network has been developed?

If you are new to a company,what is the best way to decide what type of dress is appropriate in that organization?

Identify and discuss the 6 types of nonverbal communication signals.

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters