Question 1

Which of the following is defined as the process of sending and receiving information without using written or spoken language?

Accepted Answer

A) Listening 
B) Etiquette 
C) Focus 
D) Nonverbal communication 
E) Virtual communication 
A) Listening 
B) Etiquette 
C) Focus 
D) Nonverbal communication 
E) Virtual communication

Question 2

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Accepted Answer

Since the business part of mos

Question 3

Which of the following nonverbal cues is being sent when a group member arrives promptly to a meeting as a show of respect?

Accepted Answer

A) Time and space 
B) Personal appearance 
C) Vocal characteristics 
D) Gestures and postures 
E) Facial expression 
A) Time and space 
B) Personal appearance 
C) Vocal characteristics 
D) Gestures and postures 
E) Facial expression

Question 4

List at least three strategies to keep your mind from wandering while listening to a speaker.

Accepted Answer

Although people can think faster than th

Question 5

Which of the following is one way to put the results of a meeting to effective use?

Accepted Answer

A) Make sure the task assignments are clearly communicated 
B) Set an agenda 
C) Keep the meeting on track 
D) Decide the purpose 
E) Encourage participation 
A) Make sure the task assignments are clearly communicated 
B) Set an agenda 
C) Keep the meeting on track 
D) Decide the purpose 
E) Encourage participation

Question 6

Body movement can send an unintentional message based of which nonverbal cue?

Accepted Answer

A) Facial expression 
B) Gesture and posture 
C) Vocal characteristics 
D) Personal appearance 
E) Time and space 
A) Facial expression 
B) Gesture and posture 
C) Vocal characteristics 
D) Personal appearance 
E) Time and space

Question 7

Which of the following is one of the steps to take when preparing for a meeting to help improve meeting productivity?

Accepted Answer

A) Encourage participation 
B) Put the results to effective use 
C) Distribute meeting minutes to participants and other interested parties 
D) Make sure the meeting is necessary 
E) Lead effectively and participate fully 
A) Encourage participation 
B) Put the results to effective use 
C) Distribute meeting minutes to participants and other interested parties 
D) Make sure the meeting is necessary 
E) Lead effectively and participate fully

Question 8

All feedback should deliver criticism and allow the receiver to determine how to improve the process.

Accepted Answer

A) True 
 B)False

Question 9

Because phone calls lack the visual richness of face-to-face conversations,you'll need to use ________ to convey confidence and professionalism.

Accepted Answer

A) questions and social media 
B) smartphones and apps 
C) context and subject matter 
D) attitude and tone of voice 
A) questions and social media 
B) smartphones and apps 
C) context and subject matter 
D) attitude and tone of voice

Question 10

What are the variety of behaviors,manners,and habits used in the workplace referred to as?

Accepted Answer

A) Grooming 
B) Professionalism 
C) Nonverbal skills 
D) Etiquette 
E) Cues 
A) Grooming 
B) Professionalism 
C) Nonverbal skills 
D) Etiquette 
E) Cues

Question 11

When conducting business over a meal,when does the business aspect of the meal begin?

Accepted Answer

A) After drinks 
B) After small talk about religion or politics 
C) After the entrée is finished 
D) After getting to know your guest by asking about personal matters 
E) After relaxing the group by sharing a few jokes 
A) After drinks 
B) After small talk about religion or politics 
C) After the entrée is finished 
D) After getting to know your guest by asking about personal matters 
E) After relaxing the group by sharing a few jokes

Question 12

Which of the following nonverbal communication cues can be altered in order to adopt the style of the people you want to impress?

Accepted Answer

A) Listening 
B) Empathy 
C) Personal appearance 
D) Technology 
E) Etiquette 
A) Listening 
B) Empathy 
C) Personal appearance 
D) Technology 
E) Etiquette

Question 13

If you are listening mainly to understand the speaker's message,you are engaging in

Accepted Answer

A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening. 
A) content listening. 
B) critical listening. 
C) empathic listening. 
D) active listening.

Question 14

Which of the following is one of the three key questions to ask in order to create a productive agenda?

Accepted Answer

A) Who should be prepared to supply information? 
B) What are the goals of the meeting? 
C) How long will the meeting take? 
D) What will be considered a successful meeting? 
E) Who should attend the meeting? 
A) Who should be prepared to supply information? 
B) What are the goals of the meeting? 
C) How long will the meeting take? 
D) What will be considered a successful meeting? 
E) Who should attend the meeting?

Question 15

Which of the following is an advantage of using telepresence for virtual meetings?

Accepted Answer

A) The ability to convey nonverbal signals 
B) The low cost 
C) The number of participants that can attend and interact 
D) The ability to incorporate a shared workspace 
E) Improved active listening 
A) The ability to convey nonverbal signals 
B) The low cost 
C) The number of participants that can attend and interact 
D) The ability to incorporate a shared workspace 
E) Improved active listening

Question 16

During collaboration,what should be the main focus of the team?

Accepted Answer

A) Team objectives 
B) Individual priorities 
C) Hidden agendas 
D) Technology 
E) Group dynamics 
A) Team objectives 
B) Individual priorities 
C) Hidden agendas 
D) Technology 
E) Group dynamics

Question 17

Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.

Accepted Answer

A) less planning; less diligence 
B) more planning; more diligence 
C) less planning; more diligence 
D) more planning; less diligence 
A) less planning; less diligence 
B) more planning; more diligence 
C) less planning; more diligence 
D) more planning; less diligence

Question 18

As an approach to resolving conflict during team activities,a ________ proposes that both sides can satisfy their goals (at least to some extent)and seeks to minimize losses for everyone involved.

Accepted Answer

A) lose-win strategy 
B) lose-lose strategy 
C) win-win strategy 
D) break-even strategy 
A) lose-win strategy 
B) lose-lose strategy 
C) win-win strategy 
D) break-even strategy

Question 19

Which of the following is an informal standard of conduct shared between group members,guiding member behavior?

Accepted Answer

A) Groupthink 
B) Agendas 
C) Orientation 
D) Norms 
E) Alliance 
A) Groupthink 
B) Agendas 
C) Orientation 
D) Norms 
E) Alliance

Question 20

The term ________ refers to the interactions and processes that take place among the members of a team.

Accepted Answer

A) group dynamics 
B) process reconciliations 
C) interpersonal rotations 
D) cross-functional interlocutions 
A) group dynamics 
B) process reconciliations 
C) interpersonal rotations 
D) cross-functional interlocutions

Which of the following is defined as the process of sending and receiving information without using written or spoken language?

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Which of the following nonverbal cues is being sent when a group member arrives promptly to a meeting as a show of respect?

List at least three strategies to keep your mind from wandering while listening to a speaker.

Which of the following is one way to put the results of a meeting to effective use?

Body movement can send an unintentional message based of which nonverbal cue?

Which of the following is one of the steps to take when preparing for a meeting to help improve meeting productivity?

All feedback should deliver criticism and allow the receiver to determine how to improve the process.

Because phone calls lack the visual richness of face-to-face conversations,you'll need to use ________ to convey confidence and professionalism.

What are the variety of behaviors,manners,and habits used in the workplace referred to as?

When conducting business over a meal,when does the business aspect of the meal begin?

Which of the following nonverbal communication cues can be altered in order to adopt the style of the people you want to impress?

If you are listening mainly to understand the speaker's message,you are engaging in

Which of the following is one of the three key questions to ask in order to create a productive agenda?

Which of the following is an advantage of using telepresence for virtual meetings?

During collaboration,what should be the main focus of the team?

Conducting successful virtual meetings requires before the meeting and during the meeting.

As an approach to resolving conflict during team activities,a ________ proposes that both sides can satisfy their goals (at least to some extent)and seeks to minimize losses for everyone involved.

Which of the following is an informal standard of conduct shared between group members,guiding member behavior?

The term ________ refers to the interactions and processes that take place among the members of a team.

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Collaboration,Interpersonal Communication,and Business Etiquette

Which of the following is defined as the process of sending and receiving information without using written or spoken language?

While having lunch with a client,what should you do with the business papers you brought to discuss? Why?

Which of the following nonverbal cues is being sent when a group member arrives promptly to a meeting as a show of respect?

List at least three strategies to keep your mind from wandering while listening to a speaker.

Which of the following is one way to put the results of a meeting to effective use?

Body movement can send an unintentional message based of which nonverbal cue?

Which of the following is one of the steps to take when preparing for a meeting to help improve meeting productivity?

All feedback should deliver criticism and allow the receiver to determine how to improve the process.

Because phone calls lack the visual richness of face-to-face conversations,you'll need to use ________ to convey confidence and professionalism.

What are the variety of behaviors,manners,and habits used in the workplace referred to as?

When conducting business over a meal,when does the business aspect of the meal begin?

Which of the following nonverbal communication cues can be altered in order to adopt the style of the people you want to impress?

If you are listening mainly to understand the speaker's message,you are engaging in

Which of the following is one of the three key questions to ask in order to create a productive agenda?

Which of the following is an advantage of using telepresence for virtual meetings?

During collaboration,what should be the main focus of the team?

Conducting successful virtual meetings requires ________ before the meeting and ________ during the meeting.

As an approach to resolving conflict during team activities,a ________ proposes that both sides can satisfy their goals (at least to some extent)and seeks to minimize losses for everyone involved.

Which of the following is an informal standard of conduct shared between group members,guiding member behavior?

The term ________ refers to the interactions and processes that take place among the members of a team.

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Conducting successful virtual meetings requires before the meeting and during the meeting.