Question 1

Which of the following is an outcome of effective listening in the workplace?

Accepted Answer

A) Lost opportunities 
B) A premium on communication skills 
C) Stronger organizational relationships 
D) Less temptation to multitask 
E) More opportunity to contribute 
A) Lost opportunities 
B) A premium on communication skills 
C) Stronger organizational relationships 
D) Less temptation to multitask 
E) More opportunity to contribute

Question 2

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

Accepted Answer

One of the newest virtual tools is onlin

Question 3

The primary goal of empathic listening is to solve the speaker's problem.

Accepted Answer

A) True 
 B)False

Question 4

A hidden agenda refers to

Accepted Answer

A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals harboring motives,which they conceal from the rest of the group. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning. 
A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals harboring motives,which they conceal from the rest of the group. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning.

Question 5

At the last staff meeting,someone suggested that using parliamentary procedure would help make the meetings more efficient.To learn more about parliamentary procedure,which of the following should you consult?

Accepted Answer

A) SEC Standards of Ethics 
B) Robert's Rules of Order 
C) Generally Accepted Accounting Principles 
D) Fundamental Meeting Management 
A) SEC Standards of Ethics 
B) Robert's Rules of Order 
C) Generally Accepted Accounting Principles 
D) Fundamental Meeting Management

Question 6

Which of the following is a type of feedback designed to focus on the process and outcome of the communication rather than the people involved?

Accepted Answer

A) Unified 
B) Destructive 
C) Parliamentary 
D) Constructive 
E) Content 
A) Unified 
B) Destructive 
C) Parliamentary 
D) Constructive 
E) Content

Question 7

What type of listening skills allows a speaker to use a calm,clear-headed approach in speaking?

Accepted Answer

A) Empathic 
B) Content 
C) Critical 
D) Active 
E) Premium 
A) Empathic 
B) Content 
C) Critical 
D) Active 
E) Premium

Question 8

During which phase of the listening process does the listener acknowledge hearing the message through nonverbal clues?

Accepted Answer

A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding 
A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding

Question 9

Which of the following is one of the disadvantages of teams?

Accepted Answer

A) Protected information and knowledge 
B) Diversity of views 
C) Hidden agendas 
D) Decreased acceptance of a solution 
E) Lower performance levels 
A) Protected information and knowledge 
B) Diversity of views 
C) Hidden agendas 
D) Decreased acceptance of a solution 
E) Lower performance levels

Question 10

Which listening skill is being used when biases are minimized and there is an attempt to understand what the other party is saying?

Accepted Answer

A) Persuasive 
B) Active 
C) Content 
D) Empathetic 
E) Critical 
A) Persuasive 
B) Active 
C) Content 
D) Empathetic 
E) Critical

Question 11

List at least three general categories of nonverbal communication.

Accepted Answer

The general categories of nonv

Question 12

One reason listening is often difficult is because people speak faster than the listener can think.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the process of assigning meaning to sound,based on your values and beliefs?

Accepted Answer

A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding 
A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding

Question 14

What are the advantages of using virtual meetings when the workforce is geographically dispersed?

Accepted Answer

Today's companies use a number of techno

Question 15

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

Accepted Answer

A) True 
 B)False

Question 16

Which type of team member role is most likely to work to help a team reach its goals?

Accepted Answer

A) Team maintenance 
B) Performing 
C) Self-oriented 
D) Diverting 
E) Task-oriented 
A) Team maintenance 
B) Performing 
C) Self-oriented 
D) Diverting 
E) Task-oriented

Question 17

If group members seem resistant to change,which of the following will encourage them to share their concerns?

Accepted Answer

A) Brainstorm 
B) Use constructive criticism 
C) Encourage flexibility 
D) Form an alliance 
E) Listen 
A) Brainstorm 
B) Use constructive criticism 
C) Encourage flexibility 
D) Form an alliance 
E) Listen

Question 18

Which of the following is an outcome of selective listening?

Accepted Answer

A) Passive listening 
B) Extensive questions 
C) Remembering what you think the speaker probably said 
D) More focus on the speaker 
E) More meaningful nonverbal feedback 
A) Passive listening 
B) Extensive questions 
C) Remembering what you think the speaker probably said 
D) More focus on the speaker 
E) More meaningful nonverbal feedback

Question 19

What is the advantage of building a unified communication system into a mobile collaboration process?

Accepted Answer

An important aspect of mobile collaborat

Question 20

Use of parliamentary procedure

Accepted Answer

A) tends to slow meetings down. 
B) contributes to dissent among participants. 
C) helps meetings run more smoothly. 
D) is only useful for meetings with more than a dozen participants. 
A) tends to slow meetings down. 
B) contributes to dissent among participants. 
C) helps meetings run more smoothly. 
D) is only useful for meetings with more than a dozen participants.

Which of the following is an outcome of effective listening in the workplace?

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

The primary goal of empathic listening is to solve the speaker's problem.

A hidden agenda refers to

At the last staff meeting,someone suggested that using parliamentary procedure would help make the meetings more efficient.To learn more about parliamentary procedure,which of the following should you consult?

Which of the following is a type of feedback designed to focus on the process and outcome of the communication rather than the people involved?

What type of listening skills allows a speaker to use a calm,clear-headed approach in speaking?

During which phase of the listening process does the listener acknowledge hearing the message through nonverbal clues?

Which of the following is one of the disadvantages of teams?

Which listening skill is being used when biases are minimized and there is an attempt to understand what the other party is saying?

List at least three general categories of nonverbal communication.

One reason listening is often difficult is because people speak faster than the listener can think.

Which of the following is the process of assigning meaning to sound,based on your values and beliefs?

What are the advantages of using virtual meetings when the workforce is geographically dispersed?

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

Which type of team member role is most likely to work to help a team reach its goals?

If group members seem resistant to change,which of the following will encourage them to share their concerns?

Which of the following is an outcome of selective listening?

What is the advantage of building a unified communication system into a mobile collaboration process?

Use of parliamentary procedure

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Collaboration,Interpersonal Communication,and Business Etiquette

Which of the following is an outcome of effective listening in the workplace?

Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.

The primary goal of empathic listening is to solve the speaker's problem.

A hidden agenda refers to

At the last staff meeting,someone suggested that using parliamentary procedure would help make the meetings more efficient.To learn more about parliamentary procedure,which of the following should you consult?

Which of the following is a type of feedback designed to focus on the process and outcome of the communication rather than the people involved?

What type of listening skills allows a speaker to use a calm,clear-headed approach in speaking?

During which phase of the listening process does the listener acknowledge hearing the message through nonverbal clues?

Which of the following is one of the disadvantages of teams?

Which listening skill is being used when biases are minimized and there is an attempt to understand what the other party is saying?

List at least three general categories of nonverbal communication.

One reason listening is often difficult is because people speak faster than the listener can think.

Which of the following is the process of assigning meaning to sound,based on your values and beliefs?

What are the advantages of using virtual meetings when the workforce is geographically dispersed?

If you want to use a mobile device to take notes during a meeting,it's a good idea to let the meeting's leader know ahead of time.

Which type of team member role is most likely to work to help a team reach its goals?

If group members seem resistant to change,which of the following will encourage them to share their concerns?

Which of the following is an outcome of selective listening?

What is the advantage of building a unified communication system into a mobile collaboration process?

Use of parliamentary procedure

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters