Question 1

Which of the following is an advantage of holding virtual meetings?

Accepted Answer

A) Whiteboards can be accessed 
B) Reduced cost 
C) Agendas are easier to set and follow 
D) There is greater opportunity for participation 
E) The venue and time have less of an impact on the success of the meeting 
A) Whiteboards can be accessed 
B) Reduced cost 
C) Agendas are easier to set and follow 
D) There is greater opportunity for participation 
E) The venue and time have less of an impact on the success of the meeting

Question 2

What is the integration of multiple communication channels and capabilities in a single system called?

Accepted Answer

A) Fixed web collaboration 
B) Cloud computing 
C) Unified communication 
D) Online brainstorming 
E) Social networking 
A) Fixed web collaboration 
B) Cloud computing 
C) Unified communication 
D) Online brainstorming 
E) Social networking

Question 3

Because mobile devices aren't particularly useful for collaborative writing and other workplace communication projects.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following best describes proactive behavior as a way to successfully resolve conflict?

Accepted Answer

A) Have those involved in the conflict discuss issues on a regular basis 
B) Encourage members to get feelings out in the open 
C) Identify factual reasons for the source of the conflict 
D) Deal with minor conflicts before they become major issues 
E) Insist on fair outcomes instead of following the rules 
A) Have those involved in the conflict discuss issues on a regular basis 
B) Encourage members to get feelings out in the open 
C) Identify factual reasons for the source of the conflict 
D) Deal with minor conflicts before they become major issues 
E) Insist on fair outcomes instead of following the rules

Question 5

Which of the following can be used by participants to verify impressions and other information after the close of a meeting?

Accepted Answer

A) Robert's Rules of Order 
B) Meeting minutes 
C) An agenda 
D) Telepresence 
E) Instant messaging 
A) Robert's Rules of Order 
B) Meeting minutes 
C) An agenda 
D) Telepresence 
E) Instant messaging

Question 6

People are often judged based on the way they dress.

Accepted Answer

A) True 
 B)False

Question 7

When leaving a voicemail message,which of these should you be sure to include?

Accepted Answer

A) The best time to return your call 
B) Detail questions or instruction 
C) Who else you are calling 
D) A list of all issues that need to be covered 
E) A specific date and time when you will try to call again 
A) The best time to return your call 
B) Detail questions or instruction 
C) Who else you are calling 
D) A list of all issues that need to be covered 
E) A specific date and time when you will try to call again

Question 8

Discuss four planning tasks when preparing for meetings.

Accepted Answer

First,define your purpose.Meetings can f

Question 9

Which of the following would not be a positive,productive way of using a mobile device during an important meeting,convention,or conference in the workplace?

Accepted Answer

A) Jotting down some follow-up questions 
B) Taking notes about essential ideas 
C) Checking your Facebook or working on unrelated tasks 
D) Tweeting key points from a convention speech 
A) Jotting down some follow-up questions 
B) Taking notes about essential ideas 
C) Checking your Facebook or working on unrelated tasks 
D) Tweeting key points from a convention speech

Question 10

In a functional team-maintenance role,what do members use to offer verbal and nonverbal support to seek input from other team members?

Accepted Answer

A) Encouragement 
B) Compromise 
C) Procedure setting 
D) Control 
E) Harmonizing 
A) Encouragement 
B) Compromise 
C) Procedure setting 
D) Control 
E) Harmonizing

Question 11

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

Accepted Answer

A) conflict phase 
B) reinforcement phase 
C) orientation phase 
D) brainstorming phase 
A) conflict phase 
B) reinforcement phase 
C) orientation phase 
D) brainstorming phase

Question 12

Virtual meetings offer more visual contact than traditional,face-to-face meetings.

Accepted Answer

A) True 
 B)False

Question 13

Social networking technologies can help a company create virtual communities of practice that

Accepted Answer

A) allow employees to develop new workplace skills. 
B) encourage disgruntled employees t their frustrations. 
C) discourage socializing so that individual employees can get their work done. 
D) link employees to others with similar professional interests throughout the organization. 
A) allow employees to develop new workplace skills. 
B) encourage disgruntled employees t their frustrations. 
C) discourage socializing so that individual employees can get their work done. 
D) link employees to others with similar professional interests throughout the organization.

Question 14

Which of the following is NOT a way that teams help organizations to succeed?

Accepted Answer

A) Increase information and knowledge 
B) Increase groupthink among members 
C) Increase performance levels 
D) Increase diversity of views 
A) Increase information and knowledge 
B) Increase groupthink among members 
C) Increase performance levels 
D) Increase diversity of views

Question 15

Your ability to listen effectively will have little effect on your long-term career prospects.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following requires working together to meet complex challenges and is a key skill in a wide variety of professions?

Accepted Answer

A) Collaboration 
B) Committees 
C) Participative management 
D) Groupthink 
E) Agendas 
A) Collaboration 
B) Committees 
C) Participative management 
D) Groupthink 
E) Agendas

Question 17

Which of the following is the stage of the listening process where the listener reacts to the message?

Accepted Answer

A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding 
A) Decoding 
B) Remembering 
C) Receiving 
D) Evaluating 
E) Responding

Question 18

Which of the following is one of the key responsibilities of a meeting leader?

Accepted Answer

A) Explaining their knowledge of the subject before allowing others to participate 
B) Reciting the agenda 
C) Keeping the discussion on track 
D) Limiting participation of members 
E) Taking minutes of the meeting 
A) Explaining their knowledge of the subject before allowing others to participate 
B) Reciting the agenda 
C) Keeping the discussion on track 
D) Limiting participation of members 
E) Taking minutes of the meeting

Question 19

Which of the following should be defined before shaping the direction and content of the meeting?

Accepted Answer

A) Purpose 
B) Participants 
C) Venue 
D) Time 
E) Agenda 
A) Purpose 
B) Participants 
C) Venue 
D) Time 
E) Agenda

Question 20

Which of the following is a tool used by effective listeners to increase focus on the speaker?

Accepted Answer

A) Passive listening 
B) Taking as few notes as possible 
C) Using the same style in all situations 
D) Staying focused on the speaker and content 
E) Identifying stylistic differences 
A) Passive listening 
B) Taking as few notes as possible 
C) Using the same style in all situations 
D) Staying focused on the speaker and content 
E) Identifying stylistic differences

Which of the following is an advantage of holding virtual meetings?

What is the integration of multiple communication channels and capabilities in a single system called?

Because mobile devices aren't particularly useful for collaborative writing and other workplace communication projects.

Which of the following best describes proactive behavior as a way to successfully resolve conflict?

Which of the following can be used by participants to verify impressions and other information after the close of a meeting?

People are often judged based on the way they dress.

When leaving a voicemail message,which of these should you be sure to include?

Discuss four planning tasks when preparing for meetings.

Which of the following would not be a positive,productive way of using a mobile device during an important meeting,convention,or conference in the workplace?

In a functional team-maintenance role,what do members use to offer verbal and nonverbal support to seek input from other team members?

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

Virtual meetings offer more visual contact than traditional,face-to-face meetings.

Social networking technologies can help a company create virtual communities of practice that

Which of the following is NOT a way that teams help organizations to succeed?

Your ability to listen effectively will have little effect on your long-term career prospects.

Which of the following requires working together to meet complex challenges and is a key skill in a wide variety of professions?

Which of the following is the stage of the listening process where the listener reacts to the message?

Which of the following is one of the key responsibilities of a meeting leader?

Which of the following should be defined before shaping the direction and content of the meeting?

Which of the following is a tool used by effective listeners to increase focus on the speaker?

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Collaboration,Interpersonal Communication,and Business Etiquette

Which of the following is an advantage of holding virtual meetings?

What is the integration of multiple communication channels and capabilities in a single system called?

Because mobile devices aren't particularly useful for collaborative writing and other workplace communication projects.

Which of the following best describes proactive behavior as a way to successfully resolve conflict?

Which of the following can be used by participants to verify impressions and other information after the close of a meeting?

People are often judged based on the way they dress.

When leaving a voicemail message,which of these should you be sure to include?

Discuss four planning tasks when preparing for meetings.

Which of the following would not be a positive,productive way of using a mobile device during an important meeting,convention,or conference in the workplace?

In a functional team-maintenance role,what do members use to offer verbal and nonverbal support to seek input from other team members?

During the ________ of the group-development process,the members of a problem-solving team would begin to discuss their positions and become more assertive in establishing their roles.

Virtual meetings offer more visual contact than traditional,face-to-face meetings.

Social networking technologies can help a company create virtual communities of practice that

Which of the following is NOT a way that teams help organizations to succeed?

Your ability to listen effectively will have little effect on your long-term career prospects.

Which of the following requires working together to meet complex challenges and is a key skill in a wide variety of professions?

Which of the following is the stage of the listening process where the listener reacts to the message?

Which of the following is one of the key responsibilities of a meeting leader?

Which of the following should be defined before shaping the direction and content of the meeting?

Which of the following is a tool used by effective listeners to increase focus on the speaker?

Understanding the Foundations of Business Communications

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters