Question 1

Which of the following could make a message unethical?

Accepted Answer

A) Not including all available information 
B) Including all information that is legally required 
C) Not including all important information 
D) Including enough details for a general understanding 
E) Identifying your sources 
A) Not including all available information 
B) Including all information that is legally required 
C) Not including all important information 
D) Including enough details for a general understanding 
E) Identifying your sources

Question 2

Explain each phase of the three-step writing process.

Accepted Answer

The three-step writing process includes

Question 3

The indirect approach is best when your audience is likely to be skeptical.

Accepted Answer

A) True 
 B)False

Question 4

A knowledge-management system

Accepted Answer

A) helps companies limit the amount of information employees store on the network. 
B) enables organizations to test employees periodically to ensure they are doing adequate research. 
C) is a centralized database of experiences and insights of employees throughout an organization. 
D) is a tool for creating a bibliography when writing long reports. 
A) helps companies limit the amount of information employees store on the network. 
B) enables organizations to test employees periodically to ensure they are doing adequate research. 
C) is a centralized database of experiences and insights of employees throughout an organization. 
D) is a tool for creating a bibliography when writing long reports.

Question 5

When using the three-step writing process,when should you review a written message for design and layout effectiveness?

Accepted Answer

A) When writing it 
B) When printing or posting it 
C) When producing it 
D) When planning it 
E) When composing it 
A) When writing it 
B) When printing or posting it 
C) When producing it 
D) When planning it 
E) When composing it

Question 6

Briefly describe at least three factors to consider when choosing media for business messages.

Accepted Answer

A number of factors can help you to dete

Question 7

If your audience will be skeptical of or resistant to your message

Accepted Answer

A) state your main idea and then present your evidence. 
B) start with the evidence and build your case before presenting your main idea. 
C) start by asking rhetorical questions to arouse the audience's interest in your message. 
D) open your message with a humorous anecdote to establish rapport with the audience. 
A) state your main idea and then present your evidence. 
B) start with the evidence and build your case before presenting your main idea. 
C) start by asking rhetorical questions to arouse the audience's interest in your message. 
D) open your message with a humorous anecdote to establish rapport with the audience.

Question 8

How can you help make information more pertinent to your audience and increase your chances of acceptance?

Accepted Answer

A) Send the information through several channels 
B) Incorporate knowledge management systems 
C) Prioritize the information needed and get rid of what is not needed 
D) Be sure all information is ethical 
E) Send the information to as large an audience as possible 
A) Send the information through several channels 
B) Incorporate knowledge management systems 
C) Prioritize the information needed and get rid of what is not needed 
D) Be sure all information is ethical 
E) Send the information to as large an audience as possible

Question 9

Which of the following is an advantage of free writing?

Accepted Answer

A) It helps you determine which information is ethical 
B) It limits how much information you need to find 
C) It helps you uncover the information needed by audience members 
D) It helps you find your focus 
E) It allows for more concise and accurate information 
A) It helps you determine which information is ethical 
B) It limits how much information you need to find 
C) It helps you uncover the information needed by audience members 
D) It helps you find your focus 
E) It allows for more concise and accurate information

Question 10

As a general rule,which step of the three-step writing process should take the most time?

Accepted Answer

A) Writing 
B) Distributing 
C) Completing 
D) Producing 
E) Planning 
A) Writing 
B) Distributing 
C) Completing 
D) Producing 
E) Planning

Question 11

What channel and medium combination is used in the majority of business communication efforts?

Accepted Answer

A) Visual medium,print channel 
B) Written medium,digital channel 
C) Visual medium,digital channel 
D) Written medium,print channel 
E) Oral medium,digital channel 
A) Visual medium,print channel 
B) Written medium,digital channel 
C) Visual medium,digital channel 
D) Written medium,print channel 
E) Oral medium,digital channel

Question 12

How do good organizational techniques on the part of the writer help the reader?

Accepted Answer

A) They eliminate the need for topic sentences 
B) There is no need for a journalistic approach to writing 
C) They help the reader understand the message 
D) The scope of the message will increase 
E) An indirect approach can be used 
A) They eliminate the need for topic sentences 
B) There is no need for a journalistic approach to writing 
C) They help the reader understand the message 
D) The scope of the message will increase 
E) An indirect approach can be used

Question 13

Informal techniques for gathering insights and focusing your research efforts do NOT include

Accepted Answer

A) listening to the community. 
B) asking the audience for input. 
C) distributing questionnaires and surveys. 
D) reviewing reports and other company documents. 
A) listening to the community. 
B) asking the audience for input. 
C) distributing questionnaires and surveys. 
D) reviewing reports and other company documents.

Question 14

In addition to the quantity of the information provided,how else can you be sure the information is meaningful to the audience?

Accepted Answer

A) Use quality,accurate information 
B) Use free writing 
C) Listen to their inner critic 
D) Find a focus 
E) Write only to primary audience members 
A) Use quality,accurate information 
B) Use free writing 
C) Listen to their inner critic 
D) Find a focus 
E) Write only to primary audience members

Question 15

What should be your goal when defining the purpose of your message?

Accepted Answer

A) You understand the members of your audience 
B) The purpose is clear and meaningful 
C) You understand the needs of your audience 
D) The message is relevant to the audience's needs 
E) The audience should want to see and hear more 
A) You understand the members of your audience 
B) The purpose is clear and meaningful 
C) You understand the needs of your audience 
D) The message is relevant to the audience's needs 
E) The audience should want to see and hear more

Question 16

Which of the following should be the main focus of revising your message?

Accepted Answer

A) Use of strong words and phrases 
B) Creating complex sentences 
C) Content and readability 
D) Sensitivity and relationship skills 
E) Appropriate writing style 
A) Use of strong words and phrases 
B) Creating complex sentences 
C) Content and readability 
D) Sensitivity and relationship skills 
E) Appropriate writing style

Question 17

When should you begin to gather information for your message?

Accepted Answer

A) When the first draft reveals weaknesses in your message 
B) After you have a clear understanding of the audience 
C) As soon as you determine the message is needed 
D) When it is determined the purpose is realistic 
E) During the writing phase of the three-step writing process 
A) When the first draft reveals weaknesses in your message 
B) After you have a clear understanding of the audience 
C) As soon as you determine the message is needed 
D) When it is determined the purpose is realistic 
E) During the writing phase of the three-step writing process

Question 18

When receiving a request for information,why is it helpful to ask the requestor questions about how the information will be used?

Accepted Answer

A) To gather additional information 
B) To help find focus 
C) To better uncover audience needs 
D) To ensure information is accurate 
E) To ensure information is ethical 
A) To gather additional information 
B) To help find focus 
C) To better uncover audience needs 
D) To ensure information is accurate 
E) To ensure information is ethical

Which of the following could make a message unethical?

Explain each phase of the three-step writing process.

The indirect approach is best when your audience is likely to be skeptical.

A knowledge-management system

When using the three-step writing process,when should you review a written message for design and layout effectiveness?

Briefly describe at least three factors to consider when choosing media for business messages.

If your audience will be skeptical of or resistant to your message

How can you help make information more pertinent to your audience and increase your chances of acceptance?

Which of the following is an advantage of free writing?

As a general rule,which step of the three-step writing process should take the most time?

What channel and medium combination is used in the majority of business communication efforts?

How do good organizational techniques on the part of the writer help the reader?

Informal techniques for gathering insights and focusing your research efforts do NOT include

In addition to the quantity of the information provided,how else can you be sure the information is meaningful to the audience?

What should be your goal when defining the purpose of your message?

Which of the following should be the main focus of revising your message?

When should you begin to gather information for your message?

When receiving a request for information,why is it helpful to ask the requestor questions about how the information will be used?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

Which of the following could make a message unethical?

Explain each phase of the three-step writing process.

The indirect approach is best when your audience is likely to be skeptical.

A knowledge-management system

When using the three-step writing process,when should you review a written message for design and layout effectiveness?

Briefly describe at least three factors to consider when choosing media for business messages.

If your audience will be skeptical of or resistant to your message

How can you help make information more pertinent to your audience and increase your chances of acceptance?

Which of the following is an advantage of free writing?

As a general rule,which step of the three-step writing process should take the most time?

What channel and medium combination is used in the majority of business communication efforts?

How do good organizational techniques on the part of the writer help the reader?

Informal techniques for gathering insights and focusing your research efforts do NOT include

In addition to the quantity of the information provided,how else can you be sure the information is meaningful to the audience?

What should be your goal when defining the purpose of your message?

Which of the following should be the main focus of revising your message?

When should you begin to gather information for your message?

When receiving a request for information,why is it helpful to ask the requestor questions about how the information will be used?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters