Question 1

A disadvantage of a written,printed message is that it

Accepted Answer

A) limits opportunities for timely feedback. 
B) cannot reach geographically dispersed audiences. 
C) minimizes the writer's ability to plan and control a message. 
D) doesn't give recipients time to process the message before they respond. 
A) limits opportunities for timely feedback. 
B) cannot reach geographically dispersed audiences. 
C) minimizes the writer's ability to plan and control a message. 
D) doesn't give recipients time to process the message before they respond.

Question 2

Drawing pictures,or sketching,is one way to find your focus when writing.

Accepted Answer

A) True 
 B)False

Question 3

Messages for mobile devices should be developed in the same way as messages that use other channels and media.

Accepted Answer

A) True 
 B)False

Question 4

It is ethically acceptable to omit some important information if you think your audience will not be interested.

Accepted Answer

A) True 
 B)False

Question 5

How can you be sure you are providing the right information to your audience in the right format?

Accepted Answer

A) By assembling all facts 
B) By spending enough time on planning 
C) By spending more time on research 
D) By using several revisions and rewriting opportunities 
E) By carefully choosing the channel and medium 
A) By assembling all facts 
B) By spending enough time on planning 
C) By spending more time on research 
D) By using several revisions and rewriting opportunities 
E) By carefully choosing the channel and medium

Question 6

How can you be sure your message is ethical,and how can you correct mistakes that might affect the ethics of the message?

Accepted Answer

By working hard to ensure the accuracy o

Question 7

You need to consider ________ when you're sending a video to someone who will view it on a smartphone.

Accepted Answer

A) screen size and resolution 
B) data usage and operational costs 
C) bandwidth,speed,and connectivity limitations 
D) all of the above 
A) screen size and resolution 
B) data usage and operational costs 
C) bandwidth,speed,and connectivity limitations 
D) all of the above

Question 8

When you want to confirm,illuminate,or expand on the supporting points in a business message,use ________ if you believe that dramatic tension will stimulate your audience's interest.

Accepted Answer

A) facts and figures 
B) narration or storytelling 
C) references to authority figures 
D) examples and quotations 
A) facts and figures 
B) narration or storytelling 
C) references to authority figures 
D) examples and quotations

Question 9

Narrative techniques are

Accepted Answer

A) inappropriate for professional communication. 
B) acceptable in business,but only for messages organized in the direct approach. 
C) an effective way to organize messages in a variety of business communication scenarios. 
D) a great way to help the audience grasp key points about sets of data. 
A) inappropriate for professional communication. 
B) acceptable in business,but only for messages organized in the direct approach. 
C) an effective way to organize messages in a variety of business communication scenarios. 
D) a great way to help the audience grasp key points about sets of data.

Question 10

What is one of the advantages of creating a message using a visual medium with a digital channel?

Accepted Answer

A) Complex ideas can be broken down by steps 
B) The message creates a permanent,legal record 
C) Complex ideas can be effectively described 
D) The screen size is easy to adjust 
E) The message has a more formal impression 
A) Complex ideas can be broken down by steps 
B) The message creates a permanent,legal record 
C) Complex ideas can be effectively described 
D) The screen size is easy to adjust 
E) The message has a more formal impression

Question 11

What is the term for a medium's ability to convey a message through several informational cues?

Accepted Answer

A) Formality 
B) Straightforwardness 
C) Cost 
D) Urgency 
E) Richness 
A) Formality 
B) Straightforwardness 
C) Cost 
D) Urgency 
E) Richness

Question 12

Which of the following can help you visualize relationships among different parts of a complex message?

Accepted Answer

A) Direct approach 
B) Outlining 
C) Scope 
D) Indirect approach 
E) Identifying the main idea 
A) Direct approach 
B) Outlining 
C) Scope 
D) Indirect approach 
E) Identifying the main idea

Question 13

How should supporting points be handled when you are determining the scope of a message?

Accepted Answer

A) Add one supporting point for each main idea 
B) Eliminate supporting points that are indicated in the topic sentences 
C) Use one supporting point for each department that will receive the message 
D) If you have many supporting points,combine them as much as possible for more impact 
E) Use supporting points to replace headings and subheadings 
A) Add one supporting point for each main idea 
B) Eliminate supporting points that are indicated in the topic sentences 
C) Use one supporting point for each department that will receive the message 
D) If you have many supporting points,combine them as much as possible for more impact 
E) Use supporting points to replace headings and subheadings

Question 14

Which of the following can help you establish the goals and strategy of the message?

Accepted Answer

A) Mind mapping 
B) Scope 
C) The main idea 
D) Outlining 
E) The direct approach 
A) Mind mapping 
B) Scope 
C) The main idea 
D) Outlining 
E) The direct approach

Question 15

In addition to identifying what you want your audience to do,what will the main idea help you establish?

Accepted Answer

A) The major points of the message 
B) How to limit the scope 
C) A visualization of the outline 
D) Why the audience should do what you want them to do 
E) The importance of the details 
A) The major points of the message 
B) How to limit the scope 
C) A visualization of the outline 
D) Why the audience should do what you want them to do 
E) The importance of the details

Question 16

Which of the following is an advantage of using an oral,in-person channel and medium combination?

Accepted Answer

A) There is an opportunity for immediate feedback 
B) There is no permanent record 
C) There is increased control over the message 
D) It is less tedious for the sender and receiver 
E) There is less nonverbal interference 
A) There is an opportunity for immediate feedback 
B) There is no permanent record 
C) There is increased control over the message 
D) It is less tedious for the sender and receiver 
E) There is less nonverbal interference

Question 17

All of the following EXCEPT ________ are advantages associated with delivering a message using an oral medium and an in-person channel.

Accepted Answer

A) providing opportunity for immediate feedback 
B) limiting nonverbal cues to voice inflections 
C) expressing the emotion behind your message 
D) expediting the resolution of misunderstandings 
A) providing opportunity for immediate feedback 
B) limiting nonverbal cues to voice inflections 
C) expressing the emotion behind your message 
D) expediting the resolution of misunderstandings

Question 18

In the writing phase of the three-step writing process,which of the following should be used to adapt your message to your audience?

Accepted Answer

A) Strong words and coherent paragraphs 
B) An outline of the content 
C) An evaluation of the content and readability 
D) Editing and rewriting skills 
E) Sensitivity and relationship skills 
A) Strong words and coherent paragraphs 
B) An outline of the content 
C) An evaluation of the content and readability 
D) Editing and rewriting skills 
E) Sensitivity and relationship skills

Question 19

Data consumption is a consideration when developing messages for mobile devices.

Accepted Answer

A) True 
 B)False

Question 20

If your audience is skeptical,you should introduce conclusions gradually and with more proof.

Accepted Answer

A) True 
 B)False

A disadvantage of a written,printed message is that it

Drawing pictures,or sketching,is one way to find your focus when writing.

Messages for mobile devices should be developed in the same way as messages that use other channels and media.

It is ethically acceptable to omit some important information if you think your audience will not be interested.

How can you be sure you are providing the right information to your audience in the right format?

How can you be sure your message is ethical,and how can you correct mistakes that might affect the ethics of the message?

You need to consider ________ when you're sending a video to someone who will view it on a smartphone.

When you want to confirm,illuminate,or expand on the supporting points in a business message,use ________ if you believe that dramatic tension will stimulate your audience's interest.

Narrative techniques are

What is one of the advantages of creating a message using a visual medium with a digital channel?

What is the term for a medium's ability to convey a message through several informational cues?

Which of the following can help you visualize relationships among different parts of a complex message?

How should supporting points be handled when you are determining the scope of a message?

Which of the following can help you establish the goals and strategy of the message?

In addition to identifying what you want your audience to do,what will the main idea help you establish?

Which of the following is an advantage of using an oral,in-person channel and medium combination?

All of the following EXCEPT ________ are advantages associated with delivering a message using an oral medium and an in-person channel.

In the writing phase of the three-step writing process,which of the following should be used to adapt your message to your audience?

Data consumption is a consideration when developing messages for mobile devices.

If your audience is skeptical,you should introduce conclusions gradually and with more proof.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

A disadvantage of a written,printed message is that it

Drawing pictures,or sketching,is one way to find your focus when writing.

Messages for mobile devices should be developed in the same way as messages that use other channels and media.

It is ethically acceptable to omit some important information if you think your audience will not be interested.

How can you be sure you are providing the right information to your audience in the right format?

How can you be sure your message is ethical,and how can you correct mistakes that might affect the ethics of the message?

You need to consider ________ when you're sending a video to someone who will view it on a smartphone.

When you want to confirm,illuminate,or expand on the supporting points in a business message,use ________ if you believe that dramatic tension will stimulate your audience's interest.

Narrative techniques are

What is one of the advantages of creating a message using a visual medium with a digital channel?

What is the term for a medium's ability to convey a message through several informational cues?

Which of the following can help you visualize relationships among different parts of a complex message?

How should supporting points be handled when you are determining the scope of a message?

Which of the following can help you establish the goals and strategy of the message?

In addition to identifying what you want your audience to do,what will the main idea help you establish?

Which of the following is an advantage of using an oral,in-person channel and medium combination?

All of the following EXCEPT ________ are advantages associated with delivering a message using an oral medium and an in-person channel.

In the writing phase of the three-step writing process,which of the following should be used to adapt your message to your audience?

Data consumption is a consideration when developing messages for mobile devices.

If your audience is skeptical,you should introduce conclusions gradually and with more proof.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters