Question 1

Discuss the value of outlining your content before you begin the actual writing process.

Accepted Answer

After you have chosen the best approach,

Question 2

Which of the following should be incorporated into the message when working on the writing phase of the three-step writing process?

Accepted Answer

A) Strong words and effective paragraphs 
B) An audience-friendly format 
C) A well-defined main idea and direct approach 
D) Strong words and short sentences 
E) An appropriate channel and medium 
A) Strong words and effective paragraphs 
B) An audience-friendly format 
C) A well-defined main idea and direct approach 
D) Strong words and short sentences 
E) An appropriate channel and medium

Question 3

If you are targeting an audience with diverse information needs and levels of interest in your topic,how should you focus your message?

Accepted Answer

A) Write a separate message for each subgroup 
B) Format your message in a table with one column of information for each subgroup 
C) Estimate the average level of audience knowledge and structure your message around that 
D) Target your message at the key decision makers while incorporating the needs of other groups as much as possible 
E) Provide a little bit of information for every segment of the audience 
A) Write a separate message for each subgroup 
B) Format your message in a table with one column of information for each subgroup 
C) Estimate the average level of audience knowledge and structure your message around that 
D) Target your message at the key decision makers while incorporating the needs of other groups as much as possible 
E) Provide a little bit of information for every segment of the audience

Question 4

How can good organizational techniques save the audience time?

Accepted Answer

A) By eliminating emotionally charged ideas 
B) By presenting evidence before the main idea 
C) By understanding audience preferences 
D) By using a medium that creates urgency 
E) By making the message brief and efficient 
A) By eliminating emotionally charged ideas 
B) By presenting evidence before the main idea 
C) By understanding audience preferences 
D) By using a medium that creates urgency 
E) By making the message brief and efficient

Question 5

Examples and evidence should be determined before the main idea has been developed.

Accepted Answer

A) True 
 B)False

Question 6

What can be used to develop ideas about how the audience should think or what you hope to accomplish with the message?

Accepted Answer

A) A specific purpose 
B) A goal statement 
C) A general purpose 
D) Tone 
E) Specific word choices 
A) A specific purpose 
B) A goal statement 
C) A general purpose 
D) Tone 
E) Specific word choices

Question 7

In the workplace of today,most business communication efforts will involve the ________ combination.

Accepted Answer

A) written medium,print channel 
B) oral medium,digital channel 
C) written medium,digital channel 
D) visual medium,print channel 
A) written medium,print channel 
B) oral medium,digital channel 
C) written medium,digital channel 
D) visual medium,print channel

Question 8

Which of the following is an advantage of a written,printed communication?

Accepted Answer

A) It can be used to create immediate interaction 
B) It emphasizes inappropriate emotional components 
C) It gives the recipient time to process the message before responding 
D) It creates distortion that can shape a message in a positive way 
E) It is fast to deliver 
A) It can be used to create immediate interaction 
B) It emphasizes inappropriate emotional components 
C) It gives the recipient time to process the message before responding 
D) It creates distortion that can shape a message in a positive way 
E) It is fast to deliver

Question 9

A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who,what,when,where,why,and how.

Accepted Answer

A) contrarian approach 
B) journalistic approach 
C) rhetorical approach 
D) storytelling approach 
A) contrarian approach 
B) journalistic approach 
C) rhetorical approach 
D) storytelling approach

Question 10

The ________ of a business message summarizes what you want your audience members to do or think and why they should do so.

Accepted Answer

A) topic 
B) scope 
C) sequence 
D) main idea 
A) topic 
B) scope 
C) sequence 
D) main idea

Question 11

What is a good way to make sure you satisfy the informational needs of the audience?

Accepted Answer

A) Use free writing 
B) Listen to your "inner critic" 
C) Use discovery techniques 
D) Only include quality information 
E) Use a journalistic approach 
A) Use free writing 
B) Listen to your "inner critic" 
C) Use discovery techniques 
D) Only include quality information 
E) Use a journalistic approach

Question 12

If you devote sufficient time to planning a business message before you begin writing it,you can expect all of the following outcomes EXCEPT

Accepted Answer

A) expediting the writing process. 
B) avoiding embarrassing blunders. 
C) experiencing extra work and stress in the writing and completing stages. 
D) delivering concise,compelling information that your audience wants and needs to know. 
A) expediting the writing process. 
B) avoiding embarrassing blunders. 
C) experiencing extra work and stress in the writing and completing stages. 
D) delivering concise,compelling information that your audience wants and needs to know.

Question 13

Which of the following can be accomplished by ensuring your message supports the objectives and policies of the organization?

Accepted Answer

A) That the timing is right for the message 
B) That the purpose is realistic 
C) That the specific purpose has been well defined 
D) That the purpose of the message is acceptable to the organization 
E) That something will change as a result of the message 
A) That the timing is right for the message 
B) That the purpose is realistic 
C) That the specific purpose has been well defined 
D) That the purpose of the message is acceptable to the organization 
E) That something will change as a result of the message

Question 14

Explain the concept of media richness.

Accepted Answer

Richness is a medium's ability to (1)con

Question 15

Which one of the following is an element of the completing phase of the three-step writing process?

Accepted Answer

A) Organizing the information 
B) Interpreting the research 
C) Proofreading the message 
D) Selecting the right medium 
A) Organizing the information 
B) Interpreting the research 
C) Proofreading the message 
D) Selecting the right medium

Question 16

What should take place during the writing phase of the three-step writing process?

Accepted Answer

After you've planned your message,adapt

Question 17

How do examples and evidence improve a message,and how should they be incorporated?

Accepted Answer

After you've defined the main idea and i

Question 18

Why is it important to gauge audience members' level of understanding when crafting a message?

Accepted Answer

A) To determine their general background and level of effort 
B) To make sure those of a higher rank have all their needs addressed 
C) To keep the communication internal if necessary 
D) To determine how much help they will need in understanding your message 
E) To forecast probable reaction to the message 
A) To determine their general background and level of effort 
B) To make sure those of a higher rank have all their needs addressed 
C) To keep the communication internal if necessary 
D) To determine how much help they will need in understanding your message 
E) To forecast probable reaction to the message

Question 19

In order to optimize your writing time,reserve about ________ of that time for revising,producing,proofreading,and distributing your message.

Accepted Answer

A) 10 percent 
B) 20 percent 
C) 25 percent 
D) 15 percent 
A) 10 percent 
B) 20 percent 
C) 25 percent 
D) 15 percent

Question 20

What question can you ask yourself to help determine if your message is worth sending?

Accepted Answer

A) Will the message enhance your career? 
B) What is the purpose and scope of the message? 
C) Will the message change anything? 
D) Did I follow the three-step writing process? 
E) Does the message need another revision? 
A) Will the message enhance your career? 
B) What is the purpose and scope of the message? 
C) Will the message change anything? 
D) Did I follow the three-step writing process? 
E) Does the message need another revision?

Discuss the value of outlining your content before you begin the actual writing process.

Which of the following should be incorporated into the message when working on the writing phase of the three-step writing process?

If you are targeting an audience with diverse information needs and levels of interest in your topic,how should you focus your message?

How can good organizational techniques save the audience time?

Examples and evidence should be determined before the main idea has been developed.

What can be used to develop ideas about how the audience should think or what you hope to accomplish with the message?

In the workplace of today,most business communication efforts will involve the ________ combination.

Which of the following is an advantage of a written,printed communication?

A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who,what,when,where,why,and how.

The ________ of a business message summarizes what you want your audience members to do or think and why they should do so.

What is a good way to make sure you satisfy the informational needs of the audience?

If you devote sufficient time to planning a business message before you begin writing it,you can expect all of the following outcomes EXCEPT

Which of the following can be accomplished by ensuring your message supports the objectives and policies of the organization?

Explain the concept of media richness.

Which one of the following is an element of the completing phase of the three-step writing process?

What should take place during the writing phase of the three-step writing process?

How do examples and evidence improve a message,and how should they be incorporated?

Why is it important to gauge audience members' level of understanding when crafting a message?

In order to optimize your writing time,reserve about ________ of that time for revising,producing,proofreading,and distributing your message.

What question can you ask yourself to help determine if your message is worth sending?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

Discuss the value of outlining your content before you begin the actual writing process.

Which of the following should be incorporated into the message when working on the writing phase of the three-step writing process?

If you are targeting an audience with diverse information needs and levels of interest in your topic,how should you focus your message?

How can good organizational techniques save the audience time?

Examples and evidence should be determined before the main idea has been developed.

What can be used to develop ideas about how the audience should think or what you hope to accomplish with the message?

In the workplace of today,most business communication efforts will involve the ________ combination.

Which of the following is an advantage of a written,printed communication?

A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who,what,when,where,why,and how.

The ________ of a business message summarizes what you want your audience members to do or think and why they should do so.

What is a good way to make sure you satisfy the informational needs of the audience?

If you devote sufficient time to planning a business message before you begin writing it,you can expect all of the following outcomes EXCEPT

Which of the following can be accomplished by ensuring your message supports the objectives and policies of the organization?

Explain the concept of media richness.

Which one of the following is an element of the completing phase of the three-step writing process?

What should take place during the writing phase of the three-step writing process?

How do examples and evidence improve a message,and how should they be incorporated?

Why is it important to gauge audience members' level of understanding when crafting a message?

In order to optimize your writing time,reserve about ________ of that time for revising,producing,proofreading,and distributing your message.

What question can you ask yourself to help determine if your message is worth sending?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters