Question 1

If you expect a favorable response to your message,where can you place your recommendations?

Accepted Answer

A) Up front 
B) After each key point 
C) After each piece of supporting evidence 
D) In the recommendation section 
E) At the end 
A) Up front 
B) After each key point 
C) After each piece of supporting evidence 
D) In the recommendation section 
E) At the end

Question 2

During which phase of the three-step writing process should you revise your message?

Accepted Answer

A) Writing 
B) Completing 
C) Producing 
D) Planning 
E) Composing 
A) Writing 
B) Completing 
C) Producing 
D) Planning 
E) Composing

Question 3

Which of the following is a key requirement of the oral medium,in-person channel combination?

Accepted Answer

A) The sender and the audience must have compatible mobile technology 
B) The sender and the audience must understand nonverbal cues 
C) The sender and the audience must reach a consensus or decision 
D) The sender and the audience must be in the same location 
E) The sender and the audience want to establish a strong working relationship 
A) The sender and the audience must have compatible mobile technology 
B) The sender and the audience must understand nonverbal cues 
C) The sender and the audience must reach a consensus or decision 
D) The sender and the audience must be in the same location 
E) The sender and the audience want to establish a strong working relationship

Question 4

When should you determine the size and location of your audience?

Accepted Answer

A) During the writing stage 
B) When choosing the message channel 
C) During the completing state 
D) When determining the message medium 
E) When conducting an audience analysis 
A) During the writing stage 
B) When choosing the message channel 
C) During the completing state 
D) When determining the message medium 
E) When conducting an audience analysis

Question 5

What are the four tasks involved in planning business messages?

Accepted Answer

Planning business messages involves four

Question 6

Phone calls are

Accepted Answer

A) incapable of conveying nonverbal signals. 
B) only acceptable for external communication. 
C) capable of offering the give-and-take of in-person conversations. 
D) no longer practical due to IM and texting. 
A) incapable of conveying nonverbal signals. 
B) only acceptable for external communication. 
C) capable of offering the give-and-take of in-person conversations. 
D) no longer practical due to IM and texting.

Question 7

How should examples and evidence be incorporated in a message?

Accepted Answer

A) To create a persuasive message 
B) To allow for mind mapping 
C) To identify the focus of the message 
D) To create topic sentences 
E) To confirm or expand the supporting points 
A) To create a persuasive message 
B) To allow for mind mapping 
C) To identify the focus of the message 
D) To create topic sentences 
E) To confirm or expand the supporting points

Question 8

The ________ is the form a message takes,and the ________ is the system used to deliver a message.

Accepted Answer

A) channel; network 
B) medium; channel 
C) format; medium 
D) channel; medium 
A) channel; network 
B) medium; channel 
C) format; medium 
D) channel; medium

Question 9

How can media choices be categorized when determining channel and medium?

Accepted Answer

A) In-person,digital,and nondigital 
B) Primary and secondary 
C) Ethically and unethically 
D) Digital and nondigital 
E) Oral,written,and visual 
A) In-person,digital,and nondigital 
B) Primary and secondary 
C) Ethically and unethically 
D) Digital and nondigital 
E) Oral,written,and visual

Question 10

How can you determine the level of detail needed in an internal message?

Accepted Answer

A) By forecasting the audience's probable reaction 
B) By timing your message effectively 
C) By determining audience composition 
D) By limiting size and geographic distribution of the audience 
E) By understanding audience preferences and expectations 
A) By forecasting the audience's probable reaction 
B) By timing your message effectively 
C) By determining audience composition 
D) By limiting size and geographic distribution of the audience 
E) By understanding audience preferences and expectations

Question 11

All of the following EXCEPT ________ are challenges inherent in using a written digital channel to deliver a business message.

Accepted Answer

A) compromising employee productivity 
B) delivering messages quickly 
C) requiring online connectivity 
D) raising security and privacy issues 
A) compromising employee productivity 
B) delivering messages quickly 
C) requiring online connectivity 
D) raising security and privacy issues

Question 12

Despite your numerous emails and voicemail messages,a normally dependable vendor has not responded to your important question.Which of the following would be a sensible next step?

Accepted Answer

A) Consider sending a printed message. 
B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. 
C) Use social media to vent your frustrations with the vendor. 
D) Bombard the vendor with text messages until he responds. 
A) Consider sending a printed message. 
B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. 
C) Use social media to vent your frustrations with the vendor. 
D) Bombard the vendor with text messages until he responds.

Question 13

What step can you take to help ensure your audience will be interested in your message?

Accepted Answer

A) Develop a general purpose 
B) Time your message carefully 
C) Develop an audience profile 
D) Make sure the purpose is acceptable to the organization 
E) Develop a specific purpose 
A) Develop a general purpose 
B) Time your message carefully 
C) Develop an audience profile 
D) Make sure the purpose is acceptable to the organization 
E) Develop a specific purpose

Question 14

How can the journalistic approach help you include all required information in your business messages?

Accepted Answer

The journalistic approach enables you to

Question 15

How can a writer test the purpose of a message?

Accepted Answer

Test the purpose by asking if

Question 16

Why is it important to talk to supervisors,colleagues,or customers when finding and evaluating information for an audience you are unfamiliar with?

Accepted Answer

A) To be sure to acknowledge how people feel 
B) To gauge interest by the online community 
C) To ensure company documents are up-to-date 
D) To better identify the needs of the target audience 
E) To get input from the audience 
A) To be sure to acknowledge how people feel 
B) To gauge interest by the online community 
C) To ensure company documents are up-to-date 
D) To better identify the needs of the target audience 
E) To get input from the audience

Question 17

Face-to-face communication is the richest medium.

Accepted Answer

A) True 
 B)False

Question 18

Briefly define media richness and provide at least one example each of a rich medium and a lean medium.

Accepted Answer

Media richness is the value of a communi

Question 19

How can you help a large audience with diverse interests be more understanding and accepting of your message?

Accepted Answer

A) Use multiple channels and mediums 
B) Focus on one key point only 
C) Keep the quality of information consistent 
D) Use knowledge management systems to poll the audience on their concerns 
E) Help the audience understand points of interest 
A) Use multiple channels and mediums 
B) Focus on one key point only 
C) Keep the quality of information consistent 
D) Use knowledge management systems to poll the audience on their concerns 
E) Help the audience understand points of interest

Question 20

Which channel and medium combination provides rich nonverbal cues and allows you to express the emotion behind the message through the uses of physical gestures and vocal inflection?

Accepted Answer

A) Oral,digital 
B) Oral,in-person 
C) Written,digital 
D) Visual,printed 
E) Visual,digital 
A) Oral,digital 
B) Oral,in-person 
C) Written,digital 
D) Visual,printed 
E) Visual,digital

If you expect a favorable response to your message,where can you place your recommendations?

During which phase of the three-step writing process should you revise your message?

Which of the following is a key requirement of the oral medium,in-person channel combination?

When should you determine the size and location of your audience?

What are the four tasks involved in planning business messages?

Phone calls are

How should examples and evidence be incorporated in a message?

The is the form a message takes,and the is the system used to deliver a message.

How can media choices be categorized when determining channel and medium?

How can you determine the level of detail needed in an internal message?

All of the following EXCEPT ________ are challenges inherent in using a written digital channel to deliver a business message.

Despite your numerous emails and voicemail messages,a normally dependable vendor has not responded to your important question.Which of the following would be a sensible next step?

What step can you take to help ensure your audience will be interested in your message?

How can the journalistic approach help you include all required information in your business messages?

How can a writer test the purpose of a message?

Why is it important to talk to supervisors,colleagues,or customers when finding and evaluating information for an audience you are unfamiliar with?

Face-to-face communication is the richest medium.

Briefly define media richness and provide at least one example each of a rich medium and a lean medium.

How can you help a large audience with diverse interests be more understanding and accepting of your message?

Which channel and medium combination provides rich nonverbal cues and allows you to express the emotion behind the message through the uses of physical gestures and vocal inflection?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

If you expect a favorable response to your message,where can you place your recommendations?

During which phase of the three-step writing process should you revise your message?

Which of the following is a key requirement of the oral medium,in-person channel combination?

When should you determine the size and location of your audience?

What are the four tasks involved in planning business messages?

Phone calls are

How should examples and evidence be incorporated in a message?

The ________ is the form a message takes,and the ________ is the system used to deliver a message.

How can media choices be categorized when determining channel and medium?

How can you determine the level of detail needed in an internal message?

All of the following EXCEPT ________ are challenges inherent in using a written digital channel to deliver a business message.

Despite your numerous emails and voicemail messages,a normally dependable vendor has not responded to your important question.Which of the following would be a sensible next step?

What step can you take to help ensure your audience will be interested in your message?

How can the journalistic approach help you include all required information in your business messages?

How can a writer test the purpose of a message?

Why is it important to talk to supervisors,colleagues,or customers when finding and evaluating information for an audience you are unfamiliar with?

Face-to-face communication is the richest medium.

Briefly define media richness and provide at least one example each of a rich medium and a lean medium.

How can you help a large audience with diverse interests be more understanding and accepting of your message?

Which channel and medium combination provides rich nonverbal cues and allows you to express the emotion behind the message through the uses of physical gestures and vocal inflection?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

The is the form a message takes,and the is the system used to deliver a message.